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National Car Rental Reviews Summary
National Car Rental has a rating of 4.6 stars from 383 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with National Car Rental most frequently mention customer service, great experience and friendly staff.
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An excellent rental experience from pick up to return. The only inconvenience is the temporary long walkway from the counter to car pick up because of all of the construction at Wilmington airport. The relatively long walk to the car could be a problem for anybody with mobility problems.
The rental was great, but the local team member who processed my return in the garage was incredible! I can't recall his name, but I forgot my cell phone in the car and he ran up to catch me at security because he knew I was rushing to my flight. He was awesome! Friendly, helpful, thoughtful and went way above and beyond. I think his name was Bill or Billy. He's an excellent example of superior customer service.
Thank you for sharing your experience, Frank. We're thrilled to hear about the exceptional assistance you received during your return. Our team strives to go above and beyond, and it's wonderful to know that it made a difference for you. - Lisa
Always easy and quick for pick up and drop off. Nothing but good experiences at the TF Green location. Ben and Dylan super helpful this last trip.
Jade, thank you so much for sharing your positive experience at our TF Green location. Ben and Dylan will be thrilled to know their help made your trip easier – we look forward to your next trip! -Christina
Employees were prompt, courteous and got me in and out quickly.
Thanks for your positive review, Bryan! We hope to see you again soon. - Isabella
Extremely easy process on both ends of the rental. Staff is very helpful and friendly.
Hi Jim, thank you so much for sharing your experience! We're thrilled to hear the process was smooth for you and that our staff made a positive impression. Looking forward to assisting you again soon! - Isabella
I received a clean, new, large SUV, which I needed for my family of five, with luggage. Both check in and check out were seamless.
Thank you so much, Robert, for your kind words and detailed feedback. We're delighted to hear that the SUV comfortably suited your family's needs and that both check-in and check-out were effortless. Your satisfaction means a lot to us. - Lisa
Car was not clean. Windows, side mirrors, back window and camera lenses were all dirty. Also found an empty energy drink can under the front passenger seat. Inside was marginally clean. Dirt tracks in back cargo load floor from luggage wheels.
Hi Ron. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Become a member, the process is so easy from start to finish. Car quality is very good and returns are very quick if you happen to be running late. With the exception of state and local taxes jacking up the price of the car, the cost for 7 days was reasonable. Taxes raised the price over $100, go Kathy Hochul!
Thank you for your feedback, Nancy. We're glad to hear that you found the membership process easy and appreciated the car quality and quick returns. Looking forward to your next rental. - Lisa
I showed up to check if Fleet had reserved a vehicle for me. They had not. I was told by Kendric to go ahead and call Fleet. I was on the phone with them for over a hour. This was 30 plus minutes past their closing. I kept apologizing and they told me no problem. When it finally went through, they got me into a vehicle fast. When I returned the vehicle, it was done quickly.
Thank you, Janet, for sharing your experience. We're glad Kendric and the team could help get you quickly on the road, and that returning the vehicle was just as seamless. We appreciate you choosing us. - Lisa
The vehicle shook/shakes.
A one way rental. From PA to NC.
The vehicle reaches above 65, and continues to vibrate/shakes. It did this the entire time 9 hour trip.
As for me, this will never happen again.
I will turn around the vehicle and ask for a refund. And spend my money somewhere else. I promise, this is my last issue I will ever have with this company. My last 2 rentals, including this one. Not even close to a 3 star rating.
Thank you for your time.
-Derrick
Hi Derrick, we would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement numbers and the details of your experiences. Thanks. – Lisa
Man I had a drop off time off 12 pulled up at 11:50 and the young light skin man lock the doors told me to go to another location and I would indeed be charged for another day…. Terrible customer service
We're listening and would like to know more. At your convenience, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Great service start to finish! Extremely pleased with car selection and service! As an executive member, walking through a long airport after a long flight, the last thing you want to do is hassle at a rental car desk. All I had to do was walk to the lot, show my confirmation number and BAM! Pick the car I want! That really helped! Friendly people and great service! Couldn't have asked for more!
Thank you, K, for sharing your experience! We’re thrilled to hear the seamless process and friendly team made your arrival easier—goals like that inspire us. We look forward to your next visit. -Christina
Service was swift and professional. The vehicle served our purposes. We will only rent vehicles through National going forward.
Thank you so much for your fantastic feedback, Rebecca! We're thrilled to hear you had a swift and professional experience. Your loyalty means the world to us, and we look forward to serving you again! - Christina
Car selection for executive members was not very good. I understand it was thanksgiving week but choice of cars was not very good. I love using national. Very fast usually getting through the process of renting a car, and all of that was really good as usual. Just expected a bit better car selection process this time around.
Thank you for your feedback, Jason. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Well don't leave your AirPods inside the car when you return it. I understand it's my fault for leaving them, but I also think that National Employees would be smart enough not to take things that can be traced!
Thanks for your comments, Yesayi. If there is anything we can do to help, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Pick up and drop off is always a breeze! I always choose National!
Thank you so much, Daniel, for your kind words and loyalty. We're delighted to hear that the pick-up and drop-off process always makes your experience smooth with us. - Lisa
Everyone is always super friendly, helpful and reliable. National makes renting a car for big families or simple romantic getaways easy, affordable and hassle free!
Thank you, Jamie, for your wonderful feedback. We're delighted to hear that our team makes your experiences easy and enjoyable. Your satisfaction is our priority, and we look forward to seeing you again. - Lisa
National is my favorite car rental company. They are always super friendly and helpful when you pick up and return. Also, the pickup process is extremely easy and convenient.
Thank you for your feedback, Greg. We're glad to hear that you enjoy our friendly service and find the process convenient. We appreciate your loyalty and look forward to seeing you again. - Lisa
I had a very positive experience renting from National at the Indianapolis International Airport. The pickup process was fast, and the staff was friendly and efficient.
I would absolutely recommend National Car Rental to others and will definitely choose to rent from this company again in the future. Thank you for the excellent service.
Thank you for your positive feedback, Ruth. We're glad to hear that your experience was fast and enjoyable. We appreciate your recommendation and look forward to welcoming you back in the future. - Lisa
It was a great experience for a first time car rental. Employees were super nice. I did not want to return the rental as is was an awesome ride.
We're thrilled to hear you had a great first rental experience, Julie. Our team always aims to create enjoyable moments for our customers and it’s wonderful to know you loved the vehicle. We hope to see you again. - Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Edward, thank you for sharing your excellent experience with us from start to finish. We appreciate your thoughtful feedback on accessibility. We look forward to welcoming you again soon with an even smoother experience. -Christina