On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
National Car Rental Reviews Summary
National Car Rental has a rating of 4.6 stars from 383 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with National Car Rental most frequently mention customer service, great experience and friendly staff.
We monitor reviews for authenticity
Very good customer service! I appreciate the great car and help along the way!
Always a great experience great local staff always so efficient. National is my go to for rental cars.
The experience was pleasant easy and staff was very friendly and very helpful, the vehicle was great.
Great staff, very helpful,patient,
Friendly, professional.
Others rent entry level vehicles as
Premium. This was not the case with
The rental I drove,
Professional timely service, excellent staff. Will definitely hire from national again.
You need a car? NATIONAL will solve for sure!
The car I picked previously didnt fit what we needed so the man at the counter at MGM Airport solve and gave us a car that was exactly what we where looking for.
Upon arriving at Louisville International Airport (SDF) and retrieving my rental car, I was exceptionally well-served by Curtis Jones. However, a few days later, I encountered an issue with my car and was unable to drive it. I contacted the Manager, Henry, who promptly assisted me and demonstrated exceptional kindness. As I was in need of a replacement vehicle, Henry provided me with a better option.
During my subsequent visits to Louisville, Kentucky, when renting a car from National, I have consistently received excellent customer service. However, this experience was particularly outstanding. I would like to express my sincere gratitude to both Curtis Jones and Henry for their exceptional assistance.
Awesome experience! Great vehicle selection! Online reservations are really easy to make and the pick-up and drop-off process is always a breeze! Super friendly employees too! Highly recommend!
Car rentals are 100% bait and switch. Customer service is severely lacking.
CAE Columbia Metropolitan Airport National Car Rental has by far the best Customer Service that I have ever experienced over the many years as a National customer. They greet you with warm hospitality and the yeam makes sure tgat all of your needs and concerns are met with a solution and a smile. I have been with National for many years and the garage team goes above and beyond reproach for their customers. My daughter is a Collegiate Golfer and we always rent the large SUV's that accommodates her golf equipment and luggage. Your staff should receive a raise for their work and dedication to ensure that customers are happy and satisfied and that their experience is a great one everytime.
Thank you to National and to it's super wonderful car rental employees.
Overall customer service at the Norfolk airport branch was horrible. Over 4 years with just national and a corporate account. They did nothing they said they'd do prior to my trip, and then wouldn't honor it because the trip had began. No sympathy, empathy, or accountability at all.
Muy buen servicio amplia variedad de autos y buena calidad
National is the best experience of all rental car companies. Ease of reserving, picking up and returning vehicles is so convenient.
Good car. Pick up location at LAX was horrendous. Very inconvenient for people with families or heavy luggage. LAX is substandard just like the rest of L. A.
My experience with this rental agency is always great. Honestly if I can't book with National, I'm probably not booking with anyone else.
Customer service was great! Cars cruise control quit working on last 3 hour drive, and driverside back tire went low on air last day I had it. But for almost a month was great
Fantastic services. So quick and easy. Employees were super. Definitely will rent from National again.
At the time of my reservation, there was a limited selection of larger luxury cars. The one luxury car available required a $1,200 deposit. My business partner has rented similar cars from other airports without any deposit. You'd think elite members could waive such a high deposit, especially with an AmEx on file for damages and insurance. That said, my overall experience was still above standard.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members