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National Car Rental Reviews Summary
National Car Rental has a rating of 4.6 stars from 383 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with National Car Rental most frequently mention customer service, great experience and friendly staff.
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The COS team was very professional and customer focused from the start of my trip to the end. Vehicle was clean., fueld, and ready to go!
They always go above and beyond. Very clean vehicles. Easy and convenient to book/rent as well as return.
Thank you for your kind words, Teri. We’re thrilled to hear that you've had positive experiences with us. We look forward to seeing you again. - Lisa
Good service from agents
Good car
Perfect for me
Two weeks through illinois, michigan, ohio, new york and massachusetts
Excellent customer service, great choice in cars (executive area). Highly recommend.
The staff were friendly, courteous, and knowledgeable. The vehicle was clean and operated as intended.
Best car rental service in the industry. Friendly helpful staff.
Perfect, the process is very easy, go to the garage, select the car, drive it to the kiosk and got your contract done. Wide variety of cars always available and you can choose the best that matches your rental criteria.
Peggy was awesome.
She's always smiling and professional.
National is for the mostly is my car rental place of choice. They always have nice cars and I have never had any issues with there cars.
Very easy to navigate the rental and return. Everyone was courteous and polite.
I'm very happy to renew my rental experience with N national as an Emerald card member. It was always so easy when I rented in Germany, Italy, London, and Sweden and France when I used to teach throughout Europe, I also rented once and Italy, but I may have used a different company at the time national always makes it super easy to get a car that I like I prefer cars that are high-end like Lexus Hyundai Sonata's Mercedes-Benz in Germany whatever is fastest in Italy and whatever is Foreign in Europe for the Autobahn.
Hi Bonnie, thank you for your kind words. We’re thrilled to hear about your positive experiences. Our goal is to make your rentals seamless and enjoyable. We look forward to seeing you again on your next visit. - Lisa
Clean cars and excellent customer service! The price was right too! I will use National on my next rental.
Thank you for your kind words, Robb. We’re thrilled to hear you enjoyed our clean cars and customer service. We look forward to seeing you again. - Lisa
I was very happy with National. They were able to accommodate the changes that I needed. The car was awesome, and the people were friendly.
Hi Mark, we're thrilled to hear you had a great experience with us. Thanks for sharing your positive feedback. - Lisa
Topher was a great representative for your company. Professional, helpful, and courteous. He gave me directions to my car, how to exit the airport, and to my nearby destination. He was great to interact with after a stressful 6 hours of flights. He should be commended! Appreciate it!
Thank you for your feedback, Andrew. We're thrilled to hear about your positive experience with Topher. Our team strives to provide exceptional service, and we appreciate your kind words. - Lisa
Should explain the different cars/trucks have different gas capacities.
Thank you for your feedback, Rick. If you’d like to discuss this further, please visit www.nationalcar. Com/en/support/contact-us. Html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Easy to do business and to pick up and drop off the car. They normally have nice and new cars at most US locations
Thank you, Mauro, for your positive feedback. We're glad to hear you find our process easy and that you enjoy our fleet. We look forward to seeing you again. - Lisa
Very nice people in customer service. It is a pleasure to deal with them
Thank you for your kind words, Eleanore. Your satisfaction is our priority. - Lisa
Paid Extra for Emerald Row... not an upgrade at all. Should have just pick the cheapest car... misleading.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Shawn, thank you for your kind words about our team and service. We strive to provide a seamless experience, and it's great to hear we met your expectations. We appreciate your feedback. - Lisa