MZ Wallace
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California 3 reviews 17 helpful votes
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Horrible customer service
August 10, 2023
Horrible customer service
Horrible customer service culture obviously from horrible founders Monica zwirner and Lucy Wallce Eustice. Bought a sling bag from a warehouse sale (still spent over $200). I received a dirty and obviously used bag with NO straps. They claim that warehouse sale is final even if it's used or missing all accessories. What am I to do with a bag without any straps? They're not willing to do anything to correct the situation. This is nothing but a con job by 2 greedy founders. Will be taking legal actions.
Date of experience: August 10, 2023
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members