• MyTrendyPhone.co.uk

Overview

MyTrendyPhone.co.uk has a rating of 3.0 stars from 57 reviews, indicating that most customers are generally satisfied with their purchases. MyTrendyPhone.co.uk ranks 121st among Mobile Accessories sites.

  • Service
    5
  • Value
    5
  • Shipping
    5
  • Returns
    5
  • Quality
    5

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • quite literally the worst customer service I have ever received.
How would you rate MyTrendyPhone.co.uk?
Top Positive Review

“God quality case for the price”

Caitlin M.
6/4/21

The case looks like it will protect the phone well, great price, great service. I can show off my new rose iPhone without fear of damage. Many thanks:-)

Top Critical Review

“Promised refund never arrives”

Julian B.
12/19/23

I ordered a phone case. Got a shipping notification followed by a "sorry - warehouse issues". They promised a refund. After numerous emails, and numerous promises of "refund by the end of the day", 3 weeks on, I'm still out of pocket. This is NOT a reputable company. Advice: AVOID.

Reviews (57)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (10)
Thumbnail of user caitlinm133
2 reviews
0 helpful votes
June 4th, 2021

The case looks like it will protect the phone well, great price, great service. I can show off my new rose iPhone without fear of damage. Many thanks:-)

Service
Value
Shipping
Returns
Quality
Thumbnail of user julianb262
1 review
0 helpful votes
December 19th, 2023

I ordered a phone case. Got a shipping notification followed by a "sorry - warehouse issues". They promised a refund. After numerous emails, and numerous promises of "refund by the end of the day", 3 weeks on, I'm still out of pocket. This is NOT a reputable company. Advice: AVOID.

Tip for consumers:
That they would honour their refund policy.

Products used:
Phone case - not supplied

Thumbnail of user tmaarane
1 review
0 helpful votes
December 28th, 2023

Unprofessional phone repair and warranty repair processing. Mytrendyphone invoices the customer for warranties and, in addition, for repairs. The repair already took 4 months. Customer service and repair analysis is amateurish. I stay away from these money makers. The pictures used to justify the guarantee that the repair is not reimbursed are unclear and the causal connection is unclear. There is no answer to what was repaired on the phone before it broke. The phone was repaired and it quickly failed again and the customer is not compensated for anything. It's either a lack of unimaginable professionalism or a money-making knack.

Thumbnail of user olib1
2 reviews
0 helpful votes
June 26th, 2020

Cannot find enough good words to say about the little speaker I bought on MyTrendyPhone... it's just amazing for it's size and price.

Thumbnail of user brianw2142
1 review
0 helpful votes
August 29th, 2022

Horrific service. Ordered a phone case. Took close to a week before it was SUPPOSEDLY shipped. Ten days later an it is still not here. My options given were pay even more than I have already for a replacement sent recorded or a refund. They also to process a refund ask you to sign something which to me is providing them with your signature an important information that just simply isn't necessary. An given the fact iv bought something that has still yet to arrive I am somewhat concerned this company isn't legitimate or is buying from elsewhere an shipping upon an order. Will be contacting trading standards. An the police if my money doesn't arrive back in my account. Do not buy goods or services from this company. Terrible customer service and the product will unlikely arrive. Save your time money an patience.

Tip for consumers:
Do not buy from this website. It is a scam

Products used:
Purchased from here product never arrived.

Service
Value
Shipping
Returns
Quality
Thumbnail of user joen433
2 reviews
0 helpful votes
October 23rd, 2020

I'm happy with purchase! The cover I bought on MyTrendyPhone has really surpassed what I wanted from it. No complaints :)

Thumbnail of user eduarde5
1 review
0 helpful votes
September 16th, 2023

Some wretched swindlers, for God's sake, bury your entire family with the money stolen from me (280 lei), God forbid you buy anything from them, POLICE, what are you doing with these criminals?

Service
Value
Shipping
Returns
Quality
Thumbnail of user peterf376
2 reviews
1 helpful vote
May 9th, 2020

The case I bought on MyTrendyPhone has really surpassed what I wanted from it. Would recommend, always 5 stars!

Thumbnail of user akis4
2 reviews
1 helpful vote
July 10th, 2020

I'm really satisfied with the screen protector that I bought at your website. It works very swift and smooth as if I don't even have a screen protector on my phone.

Thumbnail of user michaelf4184
1 review
0 helpful votes
January 25th, 2023

Totally unprofessional site I was completely dissatisfied with working with this company. Can't recommend to anyone.

Thumbnail of user sacrlyw
1 review
0 helpful votes
April 10th, 2020

Good fit for iphone 7

My phone feels more solid and doesn't feel like it's going to slip through my fingers any time soon.

Thumbnail of user oscarn31
2 reviews
0 helpful votes
May 28th, 2020

I am very satisfied - the delivery was timely, the product is nice and practical, everything is just fine. A nice case for reasonable price - what more can one want?

Thumbnail of user patrickh475
1 review
0 helpful votes
August 28th, 2020

Terrible service and terrible customer service. Ordered a phone cover over 2 weeks ago. Never received it. Was told to wait but never arrived. Was offer a refund after it failed to arrived a second time. Same story, didn't get a refund. Customer service tel line is completely closed. Alis Jacobs (customer service representative) is a waste of space as she will walk away rather than fix an easy issue. My trendy phone let me down on every level. Cheap price but even cheaper service. I don't think my order was ever dispatched!

Thumbnail of user silvanp4
Silvan P. – MyTrendyPhone.co.uk Rep

Hello Patrick,
Thank you for your review. We are grateful that you took a moment to rate us.

We have contacted and you and provided solution, We are truly sorry that you are not satisfied.
In spite of everything, we hope that you will consider making use of our service in the future.

Looking forward to hearing from you.

Best regards,
MyTrendyPhone UK

Thumbnail of user jamiea171
2 reviews
0 helpful votes
June 5th, 2020

Really good quality all round. I can show off my new rose Samsung phone without fear of damage. Delivery, as promised. Many thanks:-)

Thumbnail of user imranr23
1 review
0 helpful votes
November 26th, 2022

Broken product and Returning the products is the most difficult way I've ever experienced. No return label was in my box, I have to write their adress by myself and pay the return by myself as well. AND also I have to make sure the package comes back to them because if the package will be sent to their near "pick up" place, they will not pick my return and that way I will not receive my money back.
So complicated! Just send the costumers a returning sticker!

Thumbnail of user lolad19
2 reviews
0 helpful votes
April 29th, 2020

Quick delivery, great price, nice quality product! I highly recommend MyTrendyPhone service to everyone!

Thumbnail of user tracyc817
1 review
0 helpful votes
March 16th, 2022

Absolutely useless company. Ordered a screen protector and wrong size sent twice. Awful customer service. AVOID.

Tip for consumers:
Don't use this company

Service
Value
Shipping
Returns
Quality
Thumbnail of user silvanp4
Silvan P. – MyTrendyPhone.co.uk Rep

Dear,

Thank you for your feedback.

Could you please provide your order number so we may be able to help you further?

Thank you for your cooperation in advance.
We are looking forward to hearing form you.

Kind regards,
My Trendy Phone

Thumbnail of user joen431
2 reviews
0 helpful votes
October 16th, 2020

I'm really pleased with the powerbank I bought on MyTrendyphone. Excellent products, awesome quality. I am really happy with my purchase.

Thumbnail of user nozzac
1 review
1 helpful vote
January 2nd, 2020

Don't ignore all the bad reviews for this firm - you'll regret it.

Repair was substandard and they refuse to put it right. If anything goes wrong - you're out of luck with these jokers.
Also very long delivery times, poor communication and poor attitude to customers.

Thumbnail of user silvanp4
Silvan P. – MyTrendyPhone.co.uk Rep

Dear,

Thank you for your feedback.

Please contact our customer services and we will gladly help you further.

Thank you for your cooperation in advance.

Kind regards,
My Trendy phone

Thumbnail of user jettye
1 review
0 helpful votes
January 5th, 2020

Very intuitive website. I coould find exactly what I need. I would definitely recommend it. Would buy again on Mytrendyphone!

Thumbnail of user christinem945
1 review
0 helpful votes
July 15th, 2020

If I could have marked no stars then I would have. Promised 2-3 days delivery by royal mail. What a joke. What they don't tell you is it's really coming from Denmark! Then they fob you off with please just wait might take a little longer than expected. Worst customer service ever. They say still wait but if it ever does turn up and I no longer want it because of delay I have to pay to return. If you are thinking of buying here Listen to this advice, go and buy somewhere else. This firm should not be allowed to trade as they are dishonest and obtain money by deception!

Thumbnail of user silvanp4
Silvan P. – MyTrendyPhone.co.uk Rep

Dear,

Thank you for your feedback.

Could you please provide your order number so we may be able to help you further?

Thank you for your cooperation in advance.
We are looking forward to hearing form you.

Kind regards,
My Trendy Phone

Thumbnail of user danielc1929
2 reviews
2 helpful votes
September 29th, 2020

I have had very good experiences, this company has never done me wrong. Wide range of products at affordable prices.

Thumbnail of user joshuap247
1 review
0 helpful votes
September 4th, 2020

If I could give this company below one star I would didn't receive my product tried to email a number of times then finally got a response told to wait till the 24th of August for it to arrive almost two weeks after order even though there website says fast delivery still didnt receive my product then after emailing again 3 times finally got a response asking me to sign a legal document to state that I have not received it before they would issue a refund it's not my responsibility to sign legal documentation to the fact I have not received my product its there legal responsibility to ensure I receive the product I payed for do not use this company terrible service and rip of merchants

Thumbnail of user silvanp4
Silvan P. – MyTrendyPhone.co.uk Rep

Dear,

Thank you for your feedback.

Could you please provide your order number so we may be able to help you further?

Thank you for your cooperation in advance.
We are looking forward to hearing form you.

Kind regards,
My Trendy Phone

Thumbnail of user vishalg25
1 review
0 helpful votes
December 27th, 2019

Fast shipping, easy returns, great selection of products, excellent service, I have never had an issue with them.

Thumbnail of user lukes65
1 review
3 helpful votes
September 27th, 2017

Sent on 16th Sept still not back and customer services reckons it won't be back until well in to October - advert stated 205 days for the screen replacement. On my first enquire the company rep. Told me that they had not received my phone at all - until I pointed out that I used recorded delivery so had PROF that they had received it. They are now saying my phone is Gold coloured (its silver) - very VERY dodgy. Don't use them!

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From the business

Visit MyTrendyPhone today and shop affordable accessories for smartphones and tablets! From protective covers and mobile phone cases to chargers and Bluetooth headphones, we offer all the best tablet and mobile phone accessories.

Company Representative

Thumbnail of user silvanp4
Silvan P.
Typically does not respond to reviews

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