MyTrendyPhone.co.ukReviews 57

Unprofessional phone repair and warranty repair processing. Mytrendyphone invoices the customer for warranties and, in addition, for repairs. The repair already took 4 months. Customer service and repair analysis is amateurish. I stay away from these money makers. The pictures used to justify the guarantee that the repair is not reimbursed are unclear and the causal connection is unclear. There is no answer to what was repaired on the phone before it broke. The phone was repaired and it quickly failed again and the customer is not compensated for anything. It's either a lack of unimaginable professionalism or a money-making knack.

I ordered a phone case. Got a shipping notification followed by a "sorry - warehouse issues". They promised a refund. After numerous emails, and numerous promises of "refund by the end of the day", 3 weeks on, I'm still out of pocket. This is NOT a reputable company. Advice: AVOID.

Some wretched swindlers, for God's sake, bury your entire family with the money stolen from me (280 lei), God forbid you buy anything from them, POLICE, what are you doing with these criminals?

Broken product and Returning the products is the most difficult way I've ever experienced. No return label was in my box, I have to write their adress by myself and pay the return by myself as well. AND also I have to make sure the package comes back to them because if the package will be sent to their near "pick up" place, they will not pick my return and that way I will not receive my money back.
So complicated! Just send the costumers a returning sticker!

Horrific service. Ordered a phone case. Took close to a week before it was SUPPOSEDLY shipped. Ten days later an it is still not here. My options given were pay even more than I have already for a replacement sent recorded or a refund. They also to process a refund ask you to sign something which to me is providing them with your signature an important information that just simply isn't necessary. An given the fact iv bought something that has still yet to arrive I am somewhat concerned this company isn't legitimate or is buying from elsewhere an shipping upon an order. Will be contacting trading standards. An the police if my money doesn't arrive back in my account. Do not buy goods or services from this company. Terrible customer service and the product will unlikely arrive. Save your time money an patience.

Absolutely useless company. Ordered a screen protector and wrong size sent twice. Awful customer service. AVOID.

The case looks like it will protect the phone well, great price, great service. I can show off my new rose iPhone without fear of damage. Many thanks:-)

If I could give this company below one star I would didn't receive my product tried to email a number of times then finally got a response told to wait till the 24th of August for it to arrive almost two weeks after order even though there website says fast delivery still didnt receive my product then after emailing again 3 times finally got a response asking me to sign a legal document to state that I have not received it before they would issue a refund it's not my responsibility to sign legal documentation to the fact I have not received my product its there legal responsibility to ensure I receive the product I payed for do not use this company terrible service and rip of merchants

Terrible service and terrible customer service. Ordered a phone cover over 2 weeks ago. Never received it. Was told to wait but never arrived. Was offer a refund after it failed to arrived a second time. Same story, didn't get a refund. Customer service tel line is completely closed. Alis Jacobs (customer service representative) is a waste of space as she will walk away rather than fix an easy issue. My trendy phone let me down on every level. Cheap price but even cheaper service. I don't think my order was ever dispatched!

If I could have marked no stars then I would have. Promised 2-3 days delivery by royal mail. What a joke. What they don't tell you is it's really coming from Denmark! Then they fob you off with please just wait might take a little longer than expected. Worst customer service ever. They say still wait but if it ever does turn up and I no longer want it because of delay I have to pay to return. If you are thinking of buying here Listen to this advice, go and buy somewhere else. This firm should not be allowed to trade as they are dishonest and obtain money by deception!