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Used to be my all time favorite website to order clothes. When they first started, their customer service couldn't be beat. The clothes were lovely, almost always a nice quality (but not always) and almost always fit (they can't seem to get that I NEED a 34 inseam, so stop sending 33's!) They USED to send you your items in a box, and inside the box was a gossamer bag, and inside the bag, your lovely items with a handwritten note. Then they came in a bag in a bag, then just in a shipping bag. I would patiently wait for their awesome 40% off the markdown sale... sometimes they'd go as high as 50% off the markdown... I've gotten awesome deals here... CJ Cookie jeans for $9, etc. Cashmere for $12...+ free shipping. Apparently they've closed up shop. I sent several emails after purchasing a TON of stuff at 80% off the markdown... their equiv of a fire sale... No answer to their emails, no answer to phone calls, nothing but tracking info on my packages... and now they have a note on their site as if they're closed down... wtf? I'll be truly bummed out if they shut down for good. In short, this site used to be the best thing online, then rapidly declined. They were NEVER fast at shipping out product. Certainly took a week to get stuff in the mail, sometimes longer, but was worth the wait. Now I see all these horrible reviews, and I'm shocked that what was once the best clothing site online, is now no better than Walmart.
In December 2010 I returned four items to My Shape using the Return Merchandise Authorization #'s they provided. They have received the items but are refusing to refund my money. I am filing complaints with my Credit Card issuing bank and the Better Business Bureau. They don't answer their phone, and sent me an email suggesting I try to resell the items on Ebay. I've never had an online shopping experience this bad before in my life.
I have shopped through MyShape.com since they first started. At the beginning they were wonderful until the one time when my purchase never arrived at my door and the customer service person was being rude about it and refused to do anything. Therefore I stopped purchasing from them. A year later I tried again hoping that I'll have a better experience. My purchase arrived today. Only half of the items fits me. The other half looked horrendous in terms of fit. Sadly those were the items that were on clearance. At least the thrift store will reap the benefits of my mistake. Lesson: do not buy pants and dresses from them. Be very wary about buying tops. Avoid buying clearance items.
The clothes are great and the concept is neat. The return policy is brutal - 30 days from the day they ship it to you, but it takes 7 days for it to get to you by snail mail so you have a very short time to return it.
I have ordered a lot from myshape because of the selection but sometimes I order something and find out three or four days later that it is sold out
When you order something from myshape it usually takes them about 5 days to put it into the mail.
Last Christmas they missed one of my orders altogether. I knew how they took forever so I didn't worry about it until three weeks had gone by. I called and they had just missed it. And then two of the items I had ordered were sold out.
The customer service sucks, their organization sucks. It looks like they put all their smarts into the idea of the perfect fit, but I have had to return at least four dresses because they didn't fit.
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MyShape is an online retailer for fashion that fits you.
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