myPOS

This is a Fraud, stay away!
This is a Fraud, stay away! Bulgarian SCAM! If you buy the "service" there, you can be sure, after few months, -no service, no money, nothing. During the first few months of the work, this fraudulent group will hold the part of your money from EVERY transaction ( withheld amount). mypos.eu will provide the "bulgarian guarantee": after 180 days (?) of the hold, your money ( withheld amount) will be forwarded to your account. Never trust! The Lie! 200 days was passed!, 27 attempts without success, 119 requests,- is not possible to receive your money back. Never trust for mypos.eu! Run away, keep your money!

I've been working with mypos for over a year and I'm very satisfied, they have great customer service and I've never had any problems other than it's super easy to work with.

I bought myPOS go 2 which cannot be used. Selling such a useless payment terminal is fraud. MyPOS company is scammer.

I thought of being their client and regretted at all that I had started.
For more than three weeks they send me to send them documents and more documents to answer their questions and then after two days of waiting send the same questions and requests to the same documents again. Ignore your explanations and answers, the response in customer service is terrible. Every day you are assured that this is you will get the approval and then two days later you are asked for more documents. If this is the way they work now I don't want to think what will be later.

They blocked my two accounts with a lot of money in them, for no reason! They dont answer to any mail! What can I do?

It's really a good payment terminal and very simple. The verification process took me 2 days. I recommend 200% mypos

This company target small businesses but then make it impossible to actually open the account. They keep asking for the same information over and over again. You can never get through on the phone. Over 3 weeks since buying the card and still no account.

Save the hassle and don't bother

Infelizmente por parte da plataforma mypos, não houve flexibilidade em resolver os problemas que surgiram, em compensação durante a resolução do problema fomos seguidos por um excelente profissional, sr José Reis, que nos acompanhou sempre e sempre se mostrou disponível na ajuda e resolução pelo melhor.
Por mais profissionais assim

A friend suggested looking at MyPos as we were using izettle. After doing some research I bought 2 MyPos Go's from amazon where I found the best price. Rates were 0.99% so much less than I was paying with izettle, almost half! I opened my account which was fairly easy, I had to provide some proof of identification as you would expect. Been using the system for a few months now and I have to say I'm impressed. The app is so easy to use, I've added over the phone payments now which is a big help. One machine is mobile with deliveries and having a built in sim is so much easier than having to connect to my phone each time. I use the debit card to pay suppliers all the time now, I can take a payment and spend it straight away again so much better than my previous setup. We haven't had any problems but when I had to contact MyPos with a question they were great, got straight through and got an answer in minutes. I can highly recommend MyPos, wish I'd switched earlier, great system and so much cheaper.

I am user for 2 years now and was really amazed that there are no monthly fees. The system works just great!

Do not trust MyPos with your money! They are dishonest and will do anything they can to take advantage of you. Bulgarian company with Bulgarian business ethics. JUST STAY AWAY

Terrible service! No service at all! Customer service is not available and they will not help you. Choose another company.

Unfortunately not leave a good review well because when signing the contract, which took place via e-mail, I was not informed that to use the online services there was a commission of 3.33% to pay,
I think this is not very serious, fortunately I realized in time and avoided very high fees.

MyPos blocked our account after 3 transactions total of 500 EUR.

No valid reason, no warning and no logical explanation. Just "security" reasons. Our clients have in all cases made 3D secure payments, with invoices and service already delivered.

I will update this post with any potential solution. Currently not counting on much from this gang of crooks.

In short this Company is an absolute nightmare to deal with because of its admin processes and regulations in place.

For 1 Email Address change request, i had to provide them with:
1. Full Name the Account is under
2. Company Name
3. My Company Registration Number
4. My current email
5. My Country Id card

And after i provided everything they asked for more and here is comes:

6. My Account Id Number
7. Once more company name and to what email.to change ir to.

And it goes on.

But not enough of that.

To top it all off i had to once more be on the Phone to them to verify everything again, wasting another 5 minites of my time.

I hate this company and would not recommend it to anyone!

My experience was very positive. They did everything they could to help me in a timely manner, and it was all sorted.
I'm satisfied of the service, because myPOS accepts all types of payments - cash and cashless. Probably the thing that attracted me the most was that I can receive payments instantly, which is just perfect for my business. It is easy to be integrated with e-commerce too. I recommend!

Stay away from them, they want to know more than required by law, statements, banks statements, account statements, annual reports, personal information, when you go to the toilet.

Eventually sent back their device and received only a partial refund minus the shipping, which by law is not even allowed. This is quite ironic coming from a company that holds the law in such high regards.

"Mypos vergoedt niet de oorspronkelijke verzendkosten terwijl dit wettelijk wel verplicht is, hun eigen voorwaarden vermelden tevens dat het volledige aankoopbedrag wordt teruggestort.

Mypos, geef eens heel snel mijn geld terug!

2. Refunds
In case the conditions for the Returns above are satisfied, you will get a full refund of the amount that you paid for the Product as stated on the invoice. Refunds will be transferred to your card used for payment or via a bank transfer to your bank account held in a reliable bank."

Hmm even their own return policy states that a full refund is to be made after receiving back their useless product...

Mypos, GIVE ME BACK BY MONEY

Good quality, reliable and fast service. More than a bank. I really recommend you to get service. Friendly, fast and perfect service

SCAM ALERT!
They use untrustworthy corresponding banks and as a result a transfer of EUR 2808 is lost, since October 2018!

Although I am in constant communication with them, they reply generaly and casualy

They do not guarantee the transfers of clients and ALTHOUGH THEY SELECTED THE CORRESPONDING BANK they did not refund me

Unless I receive my money, I will post a review every week

Stay away!

They keep my money for 2 months and the answer me that i must go to Malta's authority to report and get my money

Quick and friendly service, i would recommend mypos.eu to my friends and business partners. It is all in one solution (POS terminal, Business card and account). It is easy to observe all your payments in real time.

They didn't like a charge that we did for a guest who stayed at one of the apartments that is in our management group.
Therefore, they have blocked all of our money and the whole function of our merchant account, asking us to provide a variety of documents to prove the following things:
- they guest agrees to the charges (proved with signed credit card receipts)
- the services the guest has paid for (proved with reservation confirmation and signed invoice)
- the guest has stayed at the property (proved by a personal declaration from the guest attached with a phone number for myPOS to call if they still consider things to be unclear)

Yet, still they say that they need further proof. Proof that breaches trust and privacy of guest to a whole new level, similar to what secret services are doing.

Here is their last reply:
"myPOS (Support)

Oct 26,20:37 EEST

Dear Mr. Szekely,

Thank you for the provided document.

Please be kindly advised that we are unable to verify that this declaration has been issued and signed by the cardholder Mr. *********. Please provide us with a proof justifying that the details and signature of the cardholder who stayed in the property and authorised the payments are the same as of the person who issued and signed this declaration.

Please be also kindly reminded to provide us with the correspondence with your client (********) and a direct link to the platform where you advertise the property in Singapore and in which Mr. ******** managed to make the booking reservation (we were previously provided with a screenshot of the booking reservation made in this platform).

Thank you in advance for your cooperation!
Have a nice weekend.

Kind Regards,
MyPOS Team
Customer Support"

They never listen to what I tell them. They still want a link to a direct platform when the guest booked via a travel agent (which has a client database), therefore it's impossible to provide that.
And the guest refused for his conversations to be shared, it's a high privacy breach that we are not going to allow.

This situation has been going on since September 25th. Now it's October 26th. The blocked account had the following effects on our business:
- we weren't able to pay our invoices, we had to borrow money to pay them at a later date, after they were due
- they keep all our money ransom, with renewing the blocking from 30 days till 60 days now and they might increase that further
- we incurred a loss around 2000 EUR because of reservations we couldn't charge and we are sitting with another 1200 EUR of virtual cards that cannot be charged as we have no other way to charge them, than their Merchant Services.

They REFUSE to talk on the phone to sort out this issue, citing that the department dealing with these things does NOT communicate via the phone.
They never give clear indication to what they want to writing e-mails back and forth has gotten us into a vicious circle that is never ending, with us sending documents and they asking for more or finding different issues with everything. One can find an issue with why the Earth is round, so they are abusing this situation.

They keep harassing us like this and they have created a very dire situation for us, for a situation that is really non-existent. The guest didn't file a charge-back for them to do all this to us, it's just their unfounded fears.

The worst is the refusal to communicate directly and the lack of interest to solve this case.

We might need to file a lawsuit against myPOS, as we see no other way to recover our money from them.
Truly truly horrible company with the worst Customer Service ever! Steer clear of them and if you're using their services, better cash out and go somewhere else, to a bank that actually respects their clients.

Easy integration of ecommerce tools and lowest fees in Europe. Thank you myPOS for helping me do my freelance job :)