My Perfect Resume reviews

I had intended on cancelling my subscription but after being presented with a discount offer to stay subscribed, I did just that. I was also helped by Gary Coleman and it is appreciated.

The person I spoke to it was really nice, good customer service, he was really helpful I appreciate the way he helped me today. Thank you so much Victor :)

IT IS REALLY HARD TO FIND GREAT CUSTOMER SEVICE NOW DAYS. DAVID WAS REALLY GREAT. HE TOOK HIS TIME AND WAS VERY PATIENT. HE HELPED ME CORRECT AND MODIFY MY RESUME. HE MADE SURE I UNDERSTOOD AND SHOWED ME HOW I CAN MAKE CHANGES TO IT. VERY SATISFIED. GREAT CUSTOMER SERVICE. THANK YOU, DAVID

Everyone, please review the exchange below, it speaks volumes about this unscrupulous, condescending company. Here you have a rep - Laura T - for this criminal enterprise admitting their culpability, but defending not refunding me by saying that I approached the bank and initiated a dispute before reaching out to them. Ergo, by some unfathomable logic, they don't have to refund the money they admittedly defrauded me out of(?!?!).

Btw, the reason I reached out to the bank first is because I received a FRAUD ALERT from the credit card company, which I immediately responded to. You see, without my knowledge (yes, I should keep a sharper eye on my credit charges....) these creeps were charging me $24.95 a month for EIGHTEEN MONTHS!!!! So the very first thing I did was exactly what you would do: call the bank to a) put a stop to the charges, b) find out WHO was doing the charging (I didn't even recognize the charge from 1.5 years before), and then c) reach out to My Perfect Resume.

And that's when the eternal merry-go-round with these swine began. But first, check this out, it's classic (my response to their rep Laura T's initial comment on my first review is on bottom, her response to that immediately below this):

Laura T.
Oct 30, 18 12:26PM
Subject: Re: My review of MyPerfectResume
Block user | Report as spam
Thank you for the message, Joseph!

Upon further account evaluation, we are unable to offer you any refunds at this time. Our decision is based on the fact that as a customer, you choose to contact your financial institution before contacting us to provide the refunds to your account. Since these charges were disputed, you will need to contact your bank so they can provide you with the proper resolution. Once your bank intervenes, it is no longer up to us, because the charges were disputed. Our #1 goal is to make sure you're satisfied with our service. If we've fallen short on that for you, we sincerely apologize.

If there's anything else we can do, don't hesitate to get in touch with us.

Joseph B. wrote: -------------------------
The fact that you conveniently leave out my cancellation instructions dated May 23, 2017 just speaks volumes about your duplicity, and how stupid you think people are.

Here's the time stamped text of the email (which you know about, of course, as I have your confirmation of receipt as well):

From:
Sent: May 23, 2017 8:28 PM
To: customerservice@myperfectresume.com
Subject: Subscription cancellation

Good evening,

Please cancel my subscription effective immediately.

Please confirm.

Thank you,

Joseph B

Every single charge since then has been fraudulent, and I will continue to spread the word whenever and wherever possible. As well, I continue to pursue every possible legal remedy available. The wheels of justice may turn slowly, but believe me, they're turning...

People, if any of you have had similar experiences with this evil company, please contact me at myperfectscam@gmail.com. There are many, many people out there who have been similarly defrauded (that's what their website is designed to do), and we are putting together a class-action suit. Please join and be part of our efforts to put this unscrupulous business where it belongs: out of business!

Thanks,

Joseph

I realized there was a charge on my account after the trial, so I called the customer service line and asked to be removed from the service. I was sent an email confirming that I was removed about 4 seconds later. The next month, I was charged again an amount of $24.95. I immediately contacted the company and told them I wanted a refund because I should not have been charged as I cancelled my subscription the previous month. They said okay, and once again I got an email confirming the cancellation of my subscription as well as another email saying I was refunded the full amount. This was on October 6,2018. A week later, I contacted the company again because the refund was never issued, and their response was they they had in fact issued a refund and it was my bank that had held the refund. So I immediately contacted my bank and explained the situation, and they told me there was never a refund issued and the initial charge was still pending. Thankfully my bank cancelled the charge and then proceeded to block the company from my bank account. I seriously hope no one else has to go through the trouble I did with My Perfect Resume. They're a horrible company and got entirely too much money out of me. The actual service was very helpful, but the fact that they tried to steal money from me is just unacceptable.

I created my resume easily and really appreciated the tips they offered with each category and the pre-made bullet points available for each industry. It made writing the content so much easier. There were so many templates available that I was able to customize the aesthetics of my resume for each company I applied to. Yes, it's a little misleading that it's free to build a resume because if you want to download or print it, you have to pay a fee, but it's nominal ($3) and you could technically copy your content into word or pages. It was worth it to me to spend the $3. I then forgot to cancel my subscription on time and was charged the monthly rate of $24.95. I called the same day I was charged to see if I could cancel and the associate I spoke with, Josiah Mcwatters, was so helpful and knowledgeable. He went into some detail about the features of the site that I hadn't utilized and explained they were there to help you get a job from start to finish, including interview prep and salary schedules. I'm only applying for seasonal work to supplement my current job in marketing, so I didn't proceed with the monthly plan, but if I ever need to look for another job in my field, I'll sign up with this company. Josiah did explain that they help with part time jobs and variety of situations (i.e. they help disabled people who need to work from home find employment) I just didn't think I'd utilize all their benefits at this time.

My rep went above and beyond the call of duty! Not only did she resolve an email mix up she refunded 3 months of charges for services unused...

It has been a while since I have received good customer service. The guy was very patient and understood just what I was asking. My issues were not only resolved but I feel like I got a good deal.

This resume site works well and is very easy to use. It looks professional and is easy to email to prospective employers. Recommend! The lady I spoke to when I cancelled was extremely helpful and a great suggestive seller.

I love My Perfect Resume! I was able to chose from so many beautiful yet different resume styles. It was easy to use and it also helped with cover letters. Thank you My Perfect Resume, your site title says it all!

Amazing and so fast and easy to make a resume amazing resume website I have seen, would recommend to anyone who needs to make a resume.

IT GUIDES YOU ON HOW TO DO THE PERFECT RESUME. IT PRETTY MUCH TELLS YOU STEP BY STEP WHAT TO DO TO PUT IT ALL TOGETHER. BUT THIS NOT FREE AND YOU WILL BE BAITED INTO PAYING A MONTHLY FEE. BEFORE YOUR 14 DAY TRAIL, YOU WILL NEED TO CANCEL THE ACCOUNT.

I loved talking with Victoria. She was very helpful she helped me resolve the issue about closing out my account without closing out my account with a fair price per month.

Federico was very helpful and pleasant to deal with. He did his best to upsell but didn't force anything on me which was great. Top marks

I was able to hold my spot in line waiting for the next available team member without having to stay on the phone for so long. I can trust them to call me back soon.

This website was super easy to use and the resume looked like it was done by a professional! I have no experience with these and I made it with easy and it looked great!

I was very please in the knowledge and help I received from Robert #855 As we spoke he was determined to help me correct this issue. Normally they just want to get off the phone, but not Robert. He was understanding and willing to listen to me and guild me through the process without any hesitation. Thanks again. Dr.Measmer

The site is really useful. I'm supporting my daughter in finding a job which she has been struggling with. This is great

This service was easy, convenient, and affordable. I will be referring this service to my family, friends and co-workers.

Great resumes, great prices and great customer service! Easy to cancel before the 14 day subscription ends, only 2.95!

I needed help on my resume to be able to have my linkedin profile account listed on my resume and when I called for help Humberto Coto answered and resolved the issue. He was awesome!

It is good to have a company that has great employees who really know how to give great service.

Nicolas was extremely friendly and helpful today! If all companies had people like him the industry would be a much better place.

I had some confusion on my account and I called and spoke with a rep, he was professional, helpful, and most important kind. Not only do they create a good product, they stand behind their service model. I would highly recommend them if you need to build or update a resume in addition to job search options.

The service rep I spoke with is an exceptional employee.