About the Business
Your perfect job-winning resume awaits! Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
Called customer service twice and they refused to help. I cancelled my service in June over the phone. They cancelled it for one month in July and then started charging me again in August and September. I called to request a refund since I cancelled and they refused. Very difficult customer service and refuse to cancel/stop charging. Do not use.
Amazing experience and will come back. I will refer to all my friends about the good work.
Hello,
We’re thankful for the amazing feedback you have given us!
Associate was very helpful in informing me and keeping my account active
Hello,
Thank you for leaving a five-star shout-out for our agent!
Easy process to create resume and great insights as how to apply for a job in whatever niche.
Hello,
Thank you. We truly appreciate your feedback. Happy customers make our days brighter!
I called in to cancel my subscription and to ask if I could get a refund the agent was not helpful at all he refused to get my refund
Hello,
Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen so please be on the lookout for a private message from us to obtain your account details.
Thank you!
You will get signed up for their membership without knowing it. You will get charged whether you use it or not and they will not give you a refund once you realized you are getting charged monthly.
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought, we also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please expect a private message from us requesting the needed information to locate your account and investigate further. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
It was very professional and also pleasant. Oscar was very understanding and knowledgeable about my situation.
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out!
I really enjoyed y'all's wording for the resumes and you have beautiful templates. But I wanted to cancel my subscription because I just can't afford the 23 dollars.
Hello,
We are ecstatic to know you liked our templates! We will be happy to assist you with your cancelation request. Please contact us at 855-213-0348 or email us at feedback@myperfectresume.com. We are here to assist you!
Not only is the resume service the best you can find, customer service is easily accessible and great! They understand your needs and offer a quick resolution!
Hello,
Thank you so much for your 5-star review! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments!
The process was easy and fast, the resume came out great and it was an easy pdf file to upload onto job applications. I would highly recommend it. I was laid off after a 30 year career so I hadn't had a need for for a resume until now and they made it easy. I also enjoyed all of the professional recommendations and the research behind them.
Thank you for trusting us to help get you back on the career track! We are thrilled you had a great experience!
I was charged a monthly subscription cost secretly with no communication. I found out just by my bank alerting me of an out of country usage on my card. It was never made clear to me that I had subcribed for a monthly service. When I tried to unsubscribe it was a hassle and multiple pages and the bottom was hidden among other things. I called customer service but was on hold for a long time with no response. I felt as if the company's mind set is to not be clear so as to catch and trap customers into charging thier cards for as long as possible.
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
The representive was vey helpful in answering all y questions and needs. She made sure it was done properly before we hang up the phone
Thank you for rating us five stars!
The agent Sofia was awesome, she went above and beyond to assist and assure my needs were met. She also showed genuine interest and concern in making sure my experience and job search was a successful one. Shes an awesome and one of a kind agent! Thank you!
We are lucky to count on Sofia!
The only reason I committed to maintai maintaining my subscription was due the mrs. I talk to on the phone. She listened, and took action. She valued what I was saying and took the action needed to meet my expectations and that is the only reason why I am even doing this review. She is platinum in customer service!
Our customers are always our priority!
Very helpful and professional associate. Sabrina helped reactivate my account
We are happy to help!
My experience was outstanding. The support agent dedicated ample time to listen to my needs and even provided extra assistance in connecting me with professionals in my field. Furthermore, I received a complete refund for my subscription upon request, along with additional monthly subscription discounts.
Hello,
We're absolutely thrilled to hear about your outstanding experience with us! It warms our hearts to know that our support agent dedicated ample time to truly understand your needs and even went the extra mile by connecting you with professionals in your field. Thank you for taking the time to leave us your review!
Meesho.and issues customer support contact number" (+91) 70.54.63.07.39 All problems solved all rigarding request for information problem all.Produc db
Lesley was very helpful and pointed out some things that I could do with my resume. So instead of canceling my order I have decided to continue with my perfect resume
Hello,
Thank you, we are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
My CS rep Diego, was very helpful and understanding of the questions I had on my account today and was actually able to help me with more additional things that I didn't know I could do on the account
We are always happy to assist you!
My Perfect Resume is a scam company. Read reviews on reddit, better business bureau (search 'perfect resume' instead of 'my perfect resume') and other review sites. I paid a small one-time charge for a single resume service, after which they began withdrawing $25/month from my bank account, which I never authorized. I only discovered this months later when I was doing tax work and reviewing my bank accounts in detail. I was horrified and signed in to look at my profile to cancel. You can't cancel without talking to a representative (red flag). I asked for proof that I had signed up for a subscription and they simply could not provide it. One of the weird answers they gave to that question was, "We sent you an email confirming your subscription" but they couldn't find the original of that email. The rep sent me a form email instead, which she said is the one they sent me, outlining the subscription service. I read the simple one-page document carefully while she was on the line and there was no mention of any subscription service, or my agreeing to one. Yet she claimed their business model was 'subscription based.' She said they couldn't refund my money for a variety of weird reasons. I waited to speak to a supervisor, none forthcoming, for several hours while reading reviews on their company. I also note on my profile page, it says my account is "basic", no wording about subscriptions. SCAM and illegally withdrawing money from my bank account
Hello! We are deeply sorry to see your rating towards us. At MyPerfectResume, we always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen.
Please, send us your account details or contact information, so one of our customer service representatives can contact you using this link: https://www.myperfectresume.com/contact-us
We will get back to you with a solution as soon as possible.
Thank you, and have a great day!
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for bringing this to our attention and our apologies for the negative experience. We take our customer’s feedback very seriously, know that we hear you and we are here to help. Please look for a private message from us to obtain your account details.
Thank you for your patience!