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MyPerfectCV has a rating of 2.9 stars from 350 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MyPerfectCV most frequently mention credit card, bank account, and free trial problems. MyPerfectCV ranks 12th among Career Advice sites.
This company responds to reviews on average within 5 days
No critical highlights yet
Very helpful customer service representative, very patient and understanding. But the time lag before i was connected to a representative was somewhat long. Otherwise, its all good
I am very upset, the first time I used it, I paid about 10 for 7 days, then my debit card number was registered in my account without my permission and the amount became about 90 per month, still without my permission or information. I discover it today when I checked my bank account, I saw that they took this amount from my account twice. This is unacceptable and kind of a criminal thief. I cancel the subscription today and i hope i will never hear from you again, I will never use it again. I am very very upset. 😤😤😤
I called the customer service team when I was charged 16.95 subscription fee, when I had not used their service at all. John was so understanding and helpful, he kindly went ahead and issued the refund when I explained my financial situation.
Very happy and will definitely return.
Tip for consumers:
Read their terms and conditions before buying the CV.
Thank you, Roxana, for sharing your experience with, John. We always strive to provide the best customer service experience with a one-stop approach to any situation and your feedback helps make our service even better.
I thought that the site its self was well crafted an the methods were easy and simple, however be aware that it cost £2.95 to have a membership for 14 days as they do not state that at the begging. Also Cancel the member ship afterwards, as they charge £16.95 each month, this happened to me but I rang them up and they were really nice about the situation and refunded the payment straight away and sent me confirmation email. Overall good experience, just b aware of the memberships and payments that youre making.
Hi Atiha,
Thanks for sharing your feedback and experience with us, we'd like to clarify the following as well:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!
Had money taken over the cancellation time. I spoke to a man called angel who was very helpful and polite. I got a refund straight away. Bad company. Great customer service.
Hi, Paula. We greatly appreciate you taking the time to write this review. You’re an essential part of our business and provide great help when it comes to improving our customer’s experience. Please let us know if there’s anything we can help with.
Thanks joe for your in depth explanation but i had go feel sorry about it but still. But friedy people need more guyz like him on every other side of phone cheers mate
Hi Mohammed,
Thank you for sharing your experience with Joe, we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
The cv was ok but you don't find out until you go to pay that after paying £2.95 you then are left with a standing order for £16 every month which you have to phone up about to cancel.
Hi Suzanne,
Thank you for your feedback and for sharing your experience with us. We wish you the best in your job search.
I was happy enough with my CV but annoyed that after I had paid the initial fee they kept taking the money from my card monthly. Be very careful and be aware that it is not a one off fee.
HI Vivian,
Thank you for your feedback and for sharing your experience with us
Customer service is amazing. Very rare to find anywhere as good for customer service. Cv layouts hamper the great staff.
Thank you for sharing your feedback, Luke! We’re excited to hear you feel that way about our resume builder. Wishing you the best of luck in your career!
Trying to update my c. V and it kept deleting my data, first it deleted details from my currant job information in my work history, then from accomplishments, next affiliations, certifications, and finally the dates from my work history. It wouldn't let me fill in a job title on one of the in built statements. It also decided to keep some of the writing blue and larger than the rest and wouldn't let me change that either. The customer service on the other hand was excellent, went through the online talk help, most of issues sorted will try again and re input the information lost to see if it works now.
Hi Tiffany,
Thank you for your feedback and for sharing your experience with us. We strive to deliver an outstanding customer experience with a top-notch. We wish you the best with your job search.
Gain trust and grow your business with customer reviews.
The online CV builder that’s so easy to use!
Writing the perfect CV has never been easier. Just choose one of our job-winning designs and add our expert-written examples. In just 10 minutes, you’ll have a flawless professional CV.
We believe a one size fits all CV doesn’t work, that’s why since 2013, we’ve been dedicated to helping job seekers get hired faster with customized CVs and cover letters.
Hello,
We sincerely apologize for any inconvenience you've experienced with your account. Your feedback is crucial to resolving the technical issues you've faced. To better assist you, could you please provide more details about the problem you're encountering? Feel free to share your concerns with us via email at customerservice@myperfectcv.co.uk.
Rest assured, our team is committed to addressing your concerns promptly and finding a resolution. We appreciate your patience and thank you for bringing this to our attention.