These masks are great quality, comfortable to wear, and even look stylish. Definitely an upgrade from what I had before. Thanks for the great product--highly recommend!
I ordered 5 pillowcases from Kitsch and they are great. Nice on the touch for my face. It is easy to wash it. I will be getting more of their products.
Hi Phoebe! So glad to know how much you enjoy our Satin Pillowcases. We appreciate your kind review!
The silky satin pillowcases from Kitsch blend perfectly with my linens. They are very comfy to sleep in. Love the quality and customer service. Going to buy more!
Hello Chuck! Thank you for the kind feedback on our Satin Pillowcases! You made our day with this review. Thanks again!
I love this for washing my face at night, face masks, etc. Hole in the back for ponytail. It's cute, adjustable and affordable! Great customer service too.
Hi Harvey! We are so happy to hear how much you love our Microfiber Spa Headband! It's customers like you that are the best part of our brand.
Love the design and material used on those face masks. I just hope they add more designs in the future as face masks are becoming a part of our daily outfit now, lol.
Hi Dalton! So happy to know how much you enjoy our Cotton Face Masks. We appreciate your kind review!
Don't waste your money! I bought the cotton face masks thinking it was such a nice steal, 3 masks for $12 but I never received my order. I thought I could trust this brand since I've bought from them before through Ulta, but obviously I was wrong. I recommend everyone to do their research before deciding to buy from this site. I messed up and did the research after ordering and it resulted in me wasting my money. When I went on their instagram I was surprised to find out I was not the only one having issues with receiving my order, this was surprising due to this site only having good reviews. In addition, the customer service is horrible. They are impossible to get in contact with, I tried contacting them via phone, email and insta DM about my order issue and I received no reply. If I ever decide to buy from Kitsch again which not very likely after this experience, I will only be buying it in stores. The way Kitsch organizes their shipment is a mess and if I were you I would save myself the headache.
Hi Ella! Thank you so much for your feedback. We take your comments to heart, and we are working to do better and be better.
We are so sorry about the lack of responsiveness from our team, and for the delays in the shipping of your Cotton Face Masks. We know we let you down, and we truly apologize. Thank you for bringing this matter to our attention.
We’d love the opportunity to make this right for you, so we will be reaching out to you via private message. We are ready to help however we can, answer any and all questions, and most of all, listen. Thank you for supporting us and giving us a chance. We don't take it for granted.
Masks fit great and are super cute, and their customer service is fantastic. I had to email about my order Ana they responded in less than 10 min and was super helpful. I'll be a repeat customer.
Hi Tony! Thank you for the kind feedback on your experience with our customer service team! We are so happy to also hear how much you like our Cotton Face Masks. Thanks for making our day!
Spent $70 on masks and accessories and hadn't seen any update, not even processed or shipped out in a week. Literally just wanted to check on my order, see if I did anything wrong Or if it was just delays in general so I commented on their IG page about it. They commented back "dm sent" and when I checked my DMs they sent a FAQ link that didn't even answer my problem and when I tried to ask specifically about my order they just left me on read so thx get a better team at the least
Hi Kaitlyn! Thank you so much for your feedback. We take your comments to heart, and we are working to do better and be better.
We are so sorry about how our team failed to appropriately address your issue on Instagram. That is not right, and we'll be meeting with them to discuss how we need to improve.
We’d love the opportunity to make this right for you, so we will be reaching out to you via private message. We are ready to help however we can. Thank you!
Great company that provides good support and one of the best working environment there is. I have been with Kitsch for more than a year and they have never been late to a payment.
Hi Sergs! Thanks so much for posting this kind review. We are so happy to know this! Thanks again!
I already received my masks and they are awesome! They don't fog up my glasses and they're super comfy to wear for long hours of duty. I will surely order more in other design!
Hi Charlene! Thank you for the kind feedback! It's customers like you that are the best part of our brand. Thanks again for making our day!
The products arrived in excellent conditions. Every product received was thoroughly checked. Customer service is a big yes. So reliable. I'm a happy customer.
Hello Abigail! Thank you for the kind feedback! It's customers like you that are the best part of our brand. Thanks again for making our day!
The company looks legit but fails to inform their customers on the shipping time. Customer service is a joke because they fail to do anything and keeps asking their customers to wait.
I normally do not write bad reviews. However be warn that your packages will take forever and on top of that the PRODUCTS are FROM CHINA. The products are not homemade or I am believe that I am supporting a womens business. SORRYNOTSORRY, I am taking my money to ETSY.COM where they have real women who actual provide excellent service with NO excuses!
Hi there, thank you so much for your feedback. We take your comments to heart, and we are working to do better and be better.
Kitsch is a global brand that sells products and supports employees worldwide. In the USA alone our employees are 90% female and many of them mothers. All of our items are designed and shipped from Los Angeles. However, our products themselves are manufactured overseas.
We produce with the strictest of guidelines, perform routine audits, and have amazing relationships with our factories. We are a woman-owned and operated company proud to support many here in the USA.
We are so sorry about the delays in the shipping of your package, and we’d love the opportunity to make this right for you, so we will be reaching out to you via private message. We are ready to help however we can, answer any and all questions, and most of all, listen. Thank you for supporting us and giving us a chance. We don't take it for granted.
This company is just amazing, they put great effort in bringing the best products for use, all I can say I totally love and appreciate Kitsch, definitely worthy of the 5 star rating it deserves.
This package is not on its way. YOUR COMPANY HAS TAKEN MY MONEY AND FAILED TO PROVIDE THE ITEMS PURCHASED OR RESPOND TO MY EMAILS AND CALLS. This package has not arrived at the shipper. The track the package link indicates that the shipper STILL HAS NOT RECEIVED THE ITEMS. Either refund my purchase or send the order.
Respond to this email or I will have to provide this information to the better business bureau and proved public comment in social media.
On Dec 13,2021, at 12:37 PM, KITSCH <*******@mykitsch.com> wrote:
Shipping Confirmation
We're happy to let you know that your order has been shipped!
I am still waiting on my order. For it to be in California there is no reason for shipping to take so long. I can't review a product I never received.
Hi there, thank you so much for your feedback. We take your comments to heart, and we are working to do better and be better.
We apologize if your order is taking that long and we understand how that makes you feel.
We’d love the opportunity to make this right for you, so we will be reaching out to you via private message. We are ready to help however we can, answer any and all questions, and most of all, listen. Thank you for supporting us and giving us a chance. We don't take it for granted.
I like their eco-friendly cleanse collection. I like the texture. Money well spent! Good costumer service too! Thanks to my friend who recommended this to me. Surely will order again!
Hi Jill! Thank you so much for your kind review! We're so happy to know you're enjoying our Eco-Friendly Cleanse Collection.
There are so many different cool things for hair. Oh, how I love it. I ordered several items already and now waiting for my mext parcel. I like the site.
This brand uses high-quality ingredients and has wonderful customer service. I have several scalp issues and the shampoo bar did wonders improving and healing my scalp.
Saw some ads for this company with discount codes on Instagram and decided to try it! Im so inlove with their towel pillow cover! This is definitely worth it!
Hi Alyssa! Thank you so much for your kind review of our Towel Pillow Cover! We are so happy to know how much you enjoy it. Thanks again!
Overview
Kitsch has a rating of 3.6 stars from 211 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kitsch most frequently mention customer service, face masks and good quality. Kitsch ranks 5th among Hair Care sites.
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Hi Mary! Thank you so much for sharing your kind review of our Cotton Face Masks! It's customers like you that are the best part of our brand. Thanks again for making our day!