MYKA Reviews Summary
MYKA has a rating of 1.5 stars from 579 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MYKA most frequently mention customer service, phone number and name necklace. MYKA ranks 115th among Personalized Jewelry sites.
When I received my necklace with my kids' names on it for mother's day I thought it was pretty. I wore it 4 times and the clasp had come undone and I lost all 5 charms but the chain was stuck to my long hair. The chain is supposed to be sterling silver. Well it looks like it's only coated. The chain looks black! Cheap quality! Waste of $135. My husband still doesnt know about it
I didnt have the heart to tell him. Not sure how to get refund.
I have purchased 3 name necklaces over the last few years
I can't rate them hight enough they are beautiful
My granddaughters never take them off, we have never had a problem with them at all
Takes a few weeks to receive but well worth the wait
Love them
I could not find this product with the jewellers. I realied heavily on the quality described and photos and comments of others. This company ticked all the boxes, Mum will be very amazed when she opens this gift. The necklace with all her daughter's names on it, altogether, close at heart, a keepsake. Thank you.
Definitely a scam! I purchased a necklace on 3rd May, it still hasn't arrived. When I tried to track it says that it's gone to Belgium and then on to Iceland. I live in Ireland.
When customer service finally got back to me said that the delay was out of their control which is incorrect as they are responsible for shipping the product to the correct destination. When I contacted them again numerous times they said finally answered and said "it seems like it's gotten lost" and that they have been authorised to go ahead with a "free" replacement if I did want the necklace replaced why would I be paying for it again when I never received the original order.
Avoid at all costs, not worth the hassle!
Dear Lorna,
I hope you are doing well and thank you very much for sharing this feedback.
We are so sorry that your experience did not match your expectations. Please know that your jewelry was carefully crafted and shipped. Unfortunately, the package was registered and delivered to the wrong country. We are so sorry for what happened and understand your frustration. Of course we are here to make this right - this is why a replacement free of charge or refund of your jewelry was offered. We are really sorry that we missed the mark here. Since we did refund you the full amount on June 13, we consider this case as resolved.
Please do not hesitate to get back to us if there is anything else we can do for you.
Kind regards,
Customer Care Team
I bought 1 bracelet for my husband birthday before April. It did not fit to him and they still haven't refunded me the money, no one cares. No one answers after paying $140. They stole my money.
Dear Natalia,
I honestly understand your frustration towards our company as this has caused so much distress to you, especially when this is a Special Gift for your dearly beloved husband. Please accept our heartfelt apologies for this.
I am glad to inform you that we received your return and forwarded the case to our financial department. As promised, the money will be credited to your account within 5-7 working days.
Feel free to contact us if you have any further concerns, and I'll be happy to help you out.
Sincerely,
I absolutely love my necklace. I have my four sons names on the heart. I carry my sons in my heart all the time and love that this necklace represents them. Its beautiful.
A great personalized mothers day present which is loved by both mom and kids. Great quality, design and affordability.
First got sent poor quality chain that broke instantly then asked to send back with no proof requested. No refund given and they said they wouldn't without proof. After 2 months of communication they finally offered a replacement. I had to beg for a better quality chain. They offered a better quality chain by sending me poor photos of a silver equivalent, on agreeing this they then sent the same original chain ordered and denied it being that. After 72 emails and 6 months still no resolution. Disgusting service! 06. 06. 21 And now a reply below referring to a previous message where I was offered a replacement by Monique that arrived and was NOT what was offered! See profile pic for proof of what was offered and then sent
Dear Daisy, thank you very much for taking the time to share your experience. After reviewing our communications, we wanted to let you know how sorry we are for this situation. We see that the final resolution was a full refund for this purchase credited to your account. We make it a point to be known for providing a great customer service, so this situation caught us off guard and we would love to learn more about what specifically happened. If you’re open to discussing it further, please get in touch with our Customer Care Team - we are here to help!
Great necklace. I wish i had ordered one each for my family. Couldn't be happier. Helpful staff...
Don't believe any discount they offer.
Customer service doesn't exist.
Telephone number on the website is fake.
Save your money, and frustration go with reputable company.
Dear client,
We are sorry for the trouble you had with your discount coupons.
To redeem our discount coupons, just click on ‘promotional code’ beneath your item information in the shopping cart and the discount will be subtracted from your subtotal. If you have trouble redeeming your coupons next time, you may have entered the wrong coupon code or your code may have expired. The promotional code should be written in the exact way it was provided.
Rest assured we have a great customer service team in which we can be reached 24/7 on our HELP CENTER on our website, by email or by chat. If you still need our help, please provide us your order IDs and further order details, we will be happy to sort it out for you.
Kind regards,
Customer Care Team
I purchased 2 items in Aprile 2021 received 15% discount on next order.
I purchased 2 more items in May 2021 but had no way to obtain my discount. Called the phone number published on the website. Fake number. Tried to chat via website, the answer was "will check and call you back" never heard anything.
I will not recommend this company also because the items are is extremely overpriced.
Dear client,
We are sorry for the trouble you had with your orders.
To redeem our discount coupons, just click on ‘promotional code’ beneath your item information in the shopping cart and the discount will be subtracted from your subtotal. If you have trouble redeeming your coupons next time, you may have entered the wrong coupon code or your code may have expired.
Rest assured we have a great customer service team in which we can be reached 24/7 on our HELP CENTER on our website. If you still need our help, please provide us your order IDs and further order details, we will be happy to sort it out for you.
Kind regards,
Customer Care Team
I ordered first necklet for my daughter. Wendy... the necklet arrived. And I was soo happy... my daughter also. Overjoyed... my second necklet I purchased for my daughter Fiona... once again... I was soo pleased... Fiona... also thrilled... with her necklet... so I decided to purchase. Necklets for one more each for daughters. But also a necklet each for my granddaughters... all overjoyed with necklets... I can say... I would recommend... My Name Necklace... to everyone... thank you soo much... Pat Usher
I would give two stars, because SOMEONE did help me out, but gave me the wrong item twice and then after someone offered to help me the very last time and in return I would've sent my incorrect items back and received a new item I heard no more from MNN whatsoever. I even sent a new email 2 weeks later and still no response!
Their quality has gone down and clearly so has their customer service.
Dear Mary,
We set high standards for ourselves and our customer support team, and we are sorry to hear this was not met in your interaction with us the last time. We try to take every precaution to ensure that our jewelry arrives in perfect condition and according to your specifications, but it didn't clearly work in your case. We always take full responsibility for what happened. We can't fix the past, but you have our commitment to improving our services.
If you need any further assistance or you have any problems, please reach out our customer support team on Help center on our website. Rest assured, we will provide all the best options for you.
Kind regards,
Bought Mother's Day necklace for wife
Never got a confirmation email verifying purchase
Received product in mail and the chain was tangled
Reached out to see if I could just get a replacement for necklace part
Company went Ghost
Dear Jason,
Upon reading your review once again and checking your issue, we can see from our transcript so far, a new chain was sent to you on June, 3. We kindly remind you that the necklace of your wife is covered by our 6 months-warranty from the purchase date. If you have any issue with your product within warranty or after warranty, please reach out to us on Help center and our customer care team will be happy to assist you.
Kind regards,
Customer Care Team
Excellent service beautiful love my necklace and breiclets, I would definitely buy it again as a present to dear friends. Gift boxed are very nice as well. It took only few days for delivery
Looks and feels cheap. My bracelet fell apart after wearing it for 20 minutes, then I had to spend 30 minutes finding the charms. I've tried to return it (says 100 day return policy) and have heard nothing!
Hi Vicki,
Thank you for reaching out to us and writing your review.
We stand behind the quality of our products and offer guarantee against manufacturing defects for 6 months from the purchase date. If the item our client received is damaged or defective, we are gladly to replace any item under warranty.
If you do find any issue with your product after 6 months, please reach our customer support team on HELP CENTER on our website and we will see how we can help and find the best solution for you.
Kind regards,
Customer Care Team
I will admit to being slightly dubious of a jewellery product that advertised on Facebook. However with Mother's day fast aproaching I decided to give it a try. I couldn't be happier with my experience shipping was efficent & my wife instantly fell in love with the piece, the quality being of a higher standard than I had expected for the price. Thank you MyNameNecklace.
We ordered and received on time a beautiful solid gold custom named necklace for my little girl just in time for her birthday! The necklace made in her name and stylish heart below (not monogrammed) arrived Friday May 7, ordered late evening Friday April 30. MyNameNecklace tracking showed creation, packing and shipping and FedEx tracking shows going from Israel to Cologne Germany and apparently by 777 direct to FedEx central hub in Memphis, TN all on Thursday and then to Newark, NJ and delivered to my mailbox on Friday -- Perfect! -- From late night order on Friday to our home around noon the next Friday -- Amazing job by all involved -- Thank You! We'll be ordering again and with discount from their follow-up emails. We received a 10% discount on this order.
I cancelled my order even before I got the necklace I ordered. I paid for the urgent shipping and they couldn't even do that. Also, it was shipped from Israel, they never said anything about that.
From the business
My Name Necklace offers a vast selection of necklaces for purchase online. In addition, the company offers bracelets, rings, anklets, and earrings. Best Sellers on the website include Monogram, Cross, and Family Tree necklaces. The company does offer the personalization of your necklace with engraving services and offers a 30-Day return policy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Laureanne,
Thank you for reaching out to us and writing your review.
The quality of our products is one of our top priorities, we offer guarantee against manufacturing defects for 6 months from the purchase date. If the item you received is damaged or defective, we are gladly to replace it.
Please contact our customer support team on Help center on our website and provide us the full name of your husband. It will help us to locate your order and find the best solution for you.
Looking forward to hearing from you.
Kind regards,
Customer Care Team