MYKAReviews 579

I ordered a necklace for my wife from our sons on the 6th December 18, which stated that it would be Gaurenteed delivery by 24th December 18, on the 22nd December i received an email stating that the order would not be delivered on time.
This meant that I needed to by another present for my wife so cancelled the item, but was told that it had be posted so i could not do it until the item was delivered yet the tracking did not say it had left until the 27th December 18.
Now the item has arrived and i am trying to get a return address and no one on customer care will give me one, on top of this i am going to be charged 30% restocking charge yet I would not have purchased the item if it was not GAURENTEED DELIVERY BY 24TH DECEMBER 18.
On top of this i have now had over 12 emails with 2 saying I can get a full refund and 6 saying no i can't I will be consulting
My consumer rights.

It has been the worse customer service experience that i have deal with.

STEER clear shop on not on the high street.

Do not order from these crooks. Guaranteed delivery before Christmas! Be patient your order will arrive before Christmas. Expedited deliver!
Promises promises promises!
January 2nd and still no item delivered.
My kids ordered something to give to their mother for Christmas. Guaranteed delivery by Christmas, ordered on Dec 10 with Expedited delivery paid. We still haven't received it and they still won't return the money or let me post my review on their site.
Now they say be patient until Jan 7th. Not Happy!

Do not order from these crooks. They lie and will not return your money. My kids ordered something to give to their mother for Christmas. Guaranteed delivery by Christmas, ordered on Dec 12. We still haven't received it and they still won't return the money. Today they told me they wouldn't return my money until I returned the necklace. Except they still haven't sent the necklace. They also said they removed the delivery guarantee on December 13, they day after It was ordered and since the payment wasn't processed until the 13th they are not obligated to refund the money?

Ordered a bar necklace wit inscriptions on al sides for $90. Got necklace and the inscriptions looked like they ha been scratched on with a pin and you needed a magnifying glass to read them. I pm'd them as they repeatedly ask as they don't want public to see their responses Their response was send it back at my cost with a %0% refund, ten a 30% restocking fee leaving me with an $18 refund basically! Just beware... you will NOT get what you pay for.

Write your review to help others learn about this online businessDO NOT DO BUSINESS WITH THESE SCAMMERS!

ALSO - QUALITY VERY POOR. Much smaller and cheaper than it appears on their site.

I ordered on December 11 and was promised delivery by December 20. It didn't show up on time. I kept emailing them trying to get the necklace. I told them we exchange gifts the morning of the 24th. I had to buy a replacement gift ($50.00 gift card). The necklace arrived late evening on the 24th - hours AFTER our gift exchange and four days late. I tried to negotiate a partial refund, or $25.00 credit to my Visa card to compensate for half of the cost of the replacement gift. They offered a 10% refund, or a $20.00 credit to their store (which is really cheap crap that I don't want more of), or I could return it for a 30% restocking fee. So, they wanted me to pay 30% of the cost of the gift and return it (at my cost, I assume) because they screwed up.

I have a Chase Visa card. When there is a dispute such as this for an item of over $50.00 the credit card company will refund my money and debit the vendor. Most credit card companies do this. If you have been ripped off by these people (and reading the reviews it looks like there are a lot of you who have) contact your credit card company and ask them for a refund was long as you sent at least $50.00.

In addition to them missing the delivery date and treating me badly when I tried to get them to compensate me in some way, their product was of very poor quality. I purchased a necklace that had three places to put the names of my grandchildren (for my daughter). They were so tiny you practically need a magnifying glass to read the names. The chain looks like it came from Walmart.

Trust me when I tell you that no one will be impressed with a gift that you buy from the site if it's anything like the garbage I got.

Guaranteed Delivery by Christmas is a false promise!
I ordered my wife's Christmas present from here on 12-10-18 and it was guaranteed delivery before Christmas. I emailed them on 12-16-18 to make sure it would arrive by Christmas, and was informed that it would for sure arrive on time. On 12-24-18 I called DHL and they informed me that my purchase would arrive on 12-26-18. So I can tell you do not order from these folks if you need something by a certain date. I contacted them and told them I wasn't pleased with their service and would like a full refund. They offered me a 10% refund, a pair of earrings that would be shipped in November, or 50% off of my next purchase. Needless to say I told them to keep their measly 10% refund and I would be sure to inform everyone of the service I had received. I have plenty of proof of the guarantee they promised and all of the emails.

I have a few items (as gifts) from here over the years and absolutely love them! However i ordered a necklace that was guarenteed delivery before xmas, even paid the extra just to be sure. The whole time the ETA was 24th of december right up until the day then the ETA disappeared completely, no idea when it is supposed to arrive. I wrote a review on trust piolet and had a seemingly fake person (sure it's computer generated) reply saying there was a misunderstanding and it was actually due to arrive on the 25th dec, xmas day! Suprise, suprise it still hasn't arrived. Have had about 20 emails back and forth with computer generated answers everytime. Like everyone else saying to confirm delivery address again, saying my email address isn't associated with the 'incident' and will not give me a tracking number or courier company. Have asked for a refund, no answer from them at all! I will be ringing my credit card company and getting a full refund as i have seen others do... anyone who is having the same issues i highly suggest you do the same and not waste your time trying to get answers from them

If you buy from this company after reading all of these reviews, then shame on you. You are a sucker. I ordered a 350.00 necklace on 11/28 with a promise that it would be here by December 6. When it didn't show up I started a very lengthy email exchange which mirrors all of the other reviews posted here. I was promised that the necklace had been made and was waiting to be shipped. The next email said it was now delayed in production. The next email said there was an address issue that had to be corrected before it could be made. When I demanded a refund they said there would be a 30% restocking fee since it was personalized, even though it hadn't been made yet. I have 20 emails from them coming up with every excuse under the sun and none of them are consistent with what the previous emails to me said or promised. They are truly a disreputable company who needs to be shut down. Fortunately, American Express sees it the same way and has refunded my money as a result of a dispute challenge with them but other buyers need to beware. You will be taken for a ride. Look elsewhere.