My.directReviews 38

I was involved in an accident and it wasn't my fault it was the other driver at fault and they paid for the repair of my car but a week later I get a cancellation notice now remind you that I've been with this company for about 3 years no accident no nothing up until that particular time they don't want to pay out no money so they will cancel you your policy crazy but glad I found another insurance company just as well what do they think insurance companies for just to get your money and not pay out when there's a situation of an accident. Cancellation of your policy at their discretion and at someone else fault and you are not at fault

This "company" should honestly be shut down. There isn't enough time in the day to list all the negatives I have. Read all the other 1 star reviews to get a grasp on what to expect

Good luck trying to make a payment online... you need more luck to talk to someone. Renewal pricing is more than your payment and doesn't apply to your payment. I guess it's a convience fee for their terrible service to aggreviate the $#*! out of you! Auto pay is a joke, you set it up and they take it out and then send you a letter "snailmail" telling you that your policy will be cancelled in a few days due to non payment? Try to call what they call " customer service"? Can't speak to anyone and when you email them, you will get a responce the next day "maybe" saying at they are looking into the matter and will respond within 5 business days... yeah well by then your policy is cancelled... oh and of course in that letter is a late fee applied for a payment that was made. This insurance company is aweful for real. I'm glad I got out while I could. God forbid, if there was a accident, I would hate to see how they handled that. Honestly you would be on your own. They also claim cheap auto insurance, but honestly there are other companies out there with better prices, less hassles and definitly better customer service. I have never in my life had such a problem trying to pay a company a bill? They are definitly scammers. As far as getting paperwork from them you might as well type up your own policy. STAY AWAY! THIS BUSINESS "if thats what they call it" IS ABSOLUTELY RIDICULOUS!

I recently spoke with a rude customer service representative who could not explain why on my renewal that I will be charged two months premium in March than I will have a bill in April for my monthly charge. Saying that they sent a renewal notice back in January that I should have contacted them earlier to charge my policy to monthly but they will bill monthly after I make this double payment.

If I could do a negative resting they would get (-35)

In less than two years our rates went from 83 to 138. We had no changes in our perfect driving records. Customer service is difficult to understand. They did not explain clearly that your first payment does not pay for your first month's coverage it is just a "down payment" for the pleasure of doing business with them. Therefore although we paid the exact amount of our policy initially you will still owe a prorated amount or another entire payment. I do NOT recommend. I will NEVER use them again. We switched to Geico where I get customer service from someone that lives in our state for the same starting rate with great coverage.

After many phone calls to different people I still could not cancel this life insurance. I bought it 10 years ago. I have moved and also remarried changed my last name. Finally they sent me a letter I called found out they had my birthdate wrong on their file. I could not even register online but they kept taking money out of my account. Terrible customer service. On hold for long long time and yet they still could not rectify the problem they kept passing you to another person and then another person or dept. terrible company.if there is anything lower the 1 star that would be their review.

This company is the god-awful worst. My parked car got hit and they refused to payout. Instead of cutting me a check they decided to delay this process weeks. Low and behold I thought they are trying to investigate the accident oh no, they were actually investigating me. I purchased a new car and changed my policy weeks prior to fit this purchase. Somehow they decided I was trying to commit fraud. My car gets fixed, they're still investigating me, I ended up paying out of pocket for my repairs because obviously I need my car to get around. Weeks go by and no check. I ended up saying f-ck it, and ended the claim, and cancelled my policy immediately This whole company is a piece of sh-t scam. Kenneth Pangburn can rot in hell.

I thought it was strange that they never sent a bill either paper or email and that they billed you for your policy a month after it was technically due. Now I know why they do this. They require you have auto-pay set up. If your payment does not go through because your card was canceled, they do not send a notification that the payment couldn't be processed and they immediately charge a late fee (which they can do by law since they don't process the payment until a month later).

The Indian customer service rep insisted that should absolutely could not remove the late fee even though this only happened once and it was an honest error (my card was canceled by the credit card company due to fraudulent activity).

Most companies will remove the first late fee especially for reasons like this. I told the rep that there are plenty of other insurance options out there and that I don't have to keep giving them my money and planned to shop around for a new policy ASAP. Since I also have homeowner's insurance with MetLife, I will need to find a new insurer for that as well. This means that Met Life will be losing thousands of dollars of my business per year. The rep still insisted that she would not remove the $20+- late fee.

Oh and their website is always down so good luck changing your payment information before they charge a late fee and attempt to cancel your insurance!

Ok, bye bye Met Life Direct! I already found a much cheaper policy with better coverage elsewhere!

Mind you I never write reviews I usually always read them. This my very first review I've ever written so that must tell you something! This company is a complete scam! My insurance have been cancelled twice from payments I've made with them and on time! The most recently cancellation was 8/19/19 and I didn't find out until 9/3/19 when I was trying to pay my insurance. Their system is poor managed and have all types of issues. Run run run fast do not deal with this company. If I could give negative stars I would. I've been riding around 10+ days with no insurance and nobody even reached out to me. Tread lightly.