They are a big joke i never seen such!

A MetLife MyDirect policy is different than MetLife Auto. When you purchase a policy online through the MetLife website, you are funneled into the MyDirect pool of clientele. A policy with MyDirect is 100% digital - if you call their customer service line, you speak to a call center in another country. If you ask to speak to a supervisor, they indicate one will call you back in 24-48 hours. It's been over 48 hours, no call. The representatives are able to 'help' you by reading their prompts, no more. Calling MetLife is no good - they are treated like two different companies, and a MetLife agent (in the US) cannot access your policy details.

I paid-in-full a 6 month policy. 2 months later I see online that an additional $66 will be deducted from my account. I was never notified this - I had to log on to my account and find out for myself. I called the 'customer service' line and was told that they check 3rd party driving records and update my premium price. That's fine, but why wasn't I notified? And, moreover, committed to over one month of a high rate? I asked to cancel my policy on the spot. The rep said that he couldn't tell me what the refund would be until the cancellation was complete. This was also scammy! What if I wouldn't be pro-rated the correct amount? I asked to speak to a supervisor, and as mentioned, it's been over 48 hours. No call.

I called back, fed up, and asked to cancel my policy. They had no problem doing this. I was told I'd be pro-rated an amount that reflected the higher premium. Which, water under the bridge. I don't care anymore, I just want my money back and a different insurer. WELL, nowhere on my account online does it say my refund amount. It says 'policy canceled,' and it ALSO still says "pending transaction of $66." So I had to call back AGAIN to figure out what was going on. They said that I will see the refund to my checking account in 7-10 business days. I said "well I don't see that on my account." The rep said that it's because the system is updating, and currently says "payment not used." So I asked "oh, it doesn't say refund?" and he replied "no, the system is updating." Frustrating. This doesn't make sense to me. Any other business will provide that information immediately. I asked for the rep to email me everything he just explained. He said "I don't have access to email. You purchased an online-only policy."
Extremely frustrating AND suspicious.

I logged into my account this AM, over 24 hours after initiating the cancellation. Still no mentioning of a refund. Still notifies of upcoming payment of $66. I'm going to call my bank to have them dispute the charge. Moreover, I'm suspicious that I will see the refund in 7-10 business days... Whereby I will pursue further action.