MyCleanPC has a rating of 4.1 stars from 489 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyCleanPC most frequently mention tech support, great service, and many years. MyCleanPC ranks 3rd among Antivirus Software sites.
This company responds to reviews on average within 2 days
I've had a fantastic experience with MyCleanPC! Their tech support is truly exceptional. Whenever I've encountered an issue, their team has been incredibly responsive and knowledgeable, guiding me through the troubleshooting process with ease.
I have repeatedly (3 times over 2 years) called and asked for the service to be discontinued as I no longer own the laptop that was running slow. Today, I received another email saying they are going to charge me a $250 renewal. I do not own the computer, but am told that until I remove some software then they CANNOT cancel my subscription. This is criminal. Avoid this company at all cost!
I have repeatedly (3 times over 2 years) called and asked for the service to be discontinued as I no longer own the laptop that was running slow. Today, I received another email saying they are going to charge me a $250 renewal. I do not own the computer, but am told that until I remove some software then they CANNOT cancel my subscription. This is criminal. Avoid this company at all cost!
Tip for consumers:
It is a scam that you can never unsubscribe. The only thing I could do was to cancel the credit card.
Products used:
MyCleanPC / SystemMechanic software
Be aware they are going to sneak a monthly $19.95 charge on that is in the small print... Not worth the money. They would not refund the monthly fee when requested with a few days of the fee showing up on my credit card.
Products used:
MyCleanPC
Wouldn't have minded so much if I had paid only the advertised cost. However, I called in like the screen said when installing. The representative took control of my screen and tried to sell many many upgrades. I told him no to all of them. However today I was billed an additional 21.35 for a service I did not order. I contacted support for a refund and she said she could not since the system already charged me.
Bought this software and it did a marginal job at best. Of course they then tried to upsell me. Well, my PC is old, so I opted to buy a new PC. I called them back and told them I wanted to cancel. It took a little while but when I finally got hold of a rep, she said I could not cancel, that was their policy and promptly hung up on me. Their webpage states that you can cancel anytime. So I took a screen shot and ended up calling my credit card company to reject any further charges.
Tip for consumers:
Avoid this product
Products used:
My Clean PC
I purchased an annual subscription to MyCleanPC. Subsequently, I have been billed a follow-up $19.95 monthly "service" charge that I have not authorized. This is highly unethical, in my opinion. Make sure you read all the fine print before giving this company your credit card information, and monitor your statement for unauthorized charges.
Tip for consumers:
Exercise extreme caution before using this company. Remember that the price you pay for the software is just the tip of the iceberg when they follow up with the monthly "service" charge.
I am completely satisfied with amazing product. I did food job in cleaning junks and other issues from my PC in no time.
Tip for consumers:
it did great work in getting my pc back to its speedy working. i would recommend this product to everyone.
Products used:
MyCleanPC.
I've had a fantastic experience with MyCleanPC! Their tech support is truly exceptional. Whenever I've encountered an issue, their team has been incredibly responsive and knowledgeable, guiding me through the troubleshooting process with ease.
Downloaded paid. Banner pops up call one 800 get activated. Called all I got was lipservice and tried to sell me more products. Software scrubs all passwords every time it runs have to reset all to party if indications. Tried to turn off not user-friendly. And do not ever trust a company that has tech-support with the first name Prince!
Tip for consumers:
don't
Products used:
my PC cleanup
Yeah, it worked but the $19.95 monthly fee is a ripoff. I couldn't get the app to start and just called to cancel. Got a hard sell on identity protection that just wouldn't stop. There's $40 bucks down the drain. There's freeware out there that does registry cleaning as well, MyCleanPC just has a flashier interface.
Tip for consumers:
Stay away from MyCleanPC.
Products used:
MyCleanPC one time. Tried to use again and would not open.
I purchased the service for $518 - the sales person and the website states there is a 30 refund guarantee - I did not use the service and tried to cancel after 7 days and they refused to refund me the full amount - also they were rude!
Products used:
none
Soft ware works but with a yearly subscription to the software they sneak in a monthly charge of tech support and refuse to refund u once charged. Not once did i use the support and everytime i called 50% of the call consisted of them trying to upsell me of this scam company.
IT WAS OK BUT THEY COULDVE DONE MORE TO DO A COMPLETE SCAN. BUT, MOST OF ALL THEY DO REALLY GOOD WORK..
The software is worse than nothing since it even causes problems for your computer. Then they begin extracting money from your credit card and make it difficult or impossible to stop them. Apparently the only defense is to direct your credit card company to stop accepting charges from them. You may even need to change your credit card number.
Tip for consumers:
I should have read the reviews stating that this product is largely a scam and it is difficult to get them to stop billing you.
Products used:
None
MyCleanPC charged me $19.95 after I had cancelled. The original charge was $202.78. I cancelled because their service was very bad. Their online person (Tech?) rumbled through my computer and placed many emails and other documents into a vault. They told me these documents were unsafe and needed to be placed in a vault. I tried to extract these documents from the vault but could not. I called back and even their 'person' (Tech?) couldn't help me. That person told me I had to PAY-MORE to talk to someone to extract the documents from my 'vault'. I paid more, but even the Tech(?) I paid more to couldn't extract the documents from the vault. Thanks to MyCleanPC I lost a lot of very important documents.
Tip for consumers:
That I had researched reviews more carefully prior to contacting MyClean.
Products used:
MyCleanID
Did not solve my issue. They did all these other things I didnt asked to get done but never solved the issue of the original call. Waste of time
Had a virus that I couldn't seem to shake, but the techs pulled it out and fixed me up. I DO wonder why the Early Detection Center virus scan wasn't able to get rid of it, and why there seem to be many others along the way that it doesn't seem to be very hot on knocking out viruses... I think from time to time of just going with another antivirus, as this one is never rated (that I see), never mind in the top tier...
I have grown tired of you playing with my computer. If you had customers you would not have the time to play on my computer. I am meeting with my bank tomorrow to discuss with their cyber personnel. You need to work harder at getting customers than playing games with people too smart to sign up with company.
Tip for consumers:
no
Products used:
n/a
Good experience. Seems trustworthy and competent, which were the biggest factors for me. Professional tech that was able to diagnose problems. Only reason I am giving a 4 as oppose to a 5, is because I was immoderately run through a scripted offer to purchase anti-hacker software the moment I got on the phone with them. This was my very first encounter after having just subscribed to the service. Maybe make a softer offer once we establish a bit of a relationship. Otherwise, great service. Thank you.
I recently tried this program and it exceeded my expectations. I highly recommend this software to anyone who's looking forward to something for improving the PC performance.
Tip for consumers:
you must use this software if you want to make your PC run smoother.
Products used:
MyCleanPC
I had MyCleanPC on two computers and when I discovered that the software was not compatible after installing another software program that was essential to my business, I cancelled MyCleanPC but they refused to refund the money, even though the charges were one day old.
I bought this junk a month ago...then a month later.ANOTHER charge! They seem to like sneaking in charges for just a bunch of made up programs that arent worth the time of day...now we are gonna see how long it takes to get a refund! DONT WASTE YOUR TIME OR MONEY ON THIS!
Was never able to activate software after I paid.
Tech support agent Marvin Villarin refused my repeated refund request. NEVER USED THE SOFTWARE, BECAUSE I WASN'T ABLE TO ACTIVATE IT.
Tip for consumers:
BEWARE...there is no refund policy...even if you can't use the software.
Products used:
I purchased My Clean PC software but did not use it as I was unable to activate it.
I cancelled in 2020. They charged me for 2021. Refused to refund. I was- am not using their service.
Products used:
Used the disk clean service on time in Nov. 2021
I bought their optimizer, ran the deep scan and the software program deleted all of my passwords! I called and spoke to a tech who wanted to sell me another software program to prevent the optimizer from deleted passwords and other important info! WTH - I filed a complaint with PayPal to get my money back. BEWAre
Lynne,
We apologize if you were unhappy with the experience you had with one of our technicians. We strive to provide excellent customer service. Please feel free to email support@mycleanid.com or call us at (801) 895-7916 and we will work hard to resolve any issues.
Customer Support
Be very careful when you sign up for a My Clean PC software only account for $19.99 a year. Even if you do not desire the service, their website purposely steers customers into a tech support program that has a monthly charge. Thereafter, they will refuse to refund any of these fees unless they occurred in less than thirty days, so watch your bills closely.
Even if you finally straighten it out that you only want the yearly software, each renewal the company intentionally places you right back in the same tech program with a monthly charge that you specifically opted out of before because you did not want it.
Then once again, if you don't catch unexpected charges on your credit card bill, you are stuck paying for services you never used or wanted because of their company-friendly less than 30 days refund limitation. It's quite a racket, so don't get caught up in their deceptive contrivances.
This is only one of many problems. Be aware!
MyCleanPC offers Windows PC optimization software which improves computer performance. With over 1 Million users – MyCleanPC is one of the leading PC optimization solutions in the market.
Started in 2011, MyCleanPC PC Cleaner is a downloadable software that finds & removes adware, file system errors, and temporary files which can slow down your computer and internet browsers. Plus, it includes a registry cleaner and privacy protector to remove unnecessary items stored in your registry and internet browsers. The free version of the software will diagnose adware and other items to clean. Once you’ve completed your free diagnosis, you can choose to activate the full version of the software to remove adware and other items.
We are sorry to hear about your experience but we will refund the purchase as soon as possible! We will reach out soon.