Had a virus that I couldn't seem to shake, but the techs pulled it out and fixed me up. I DO wonder why the Early Detection Center virus scan wasn't able to get rid of it, and why there seem to be many others along the way that it doesn't seem to be very hot on knocking out viruses... I think from time to time of just going with another antivirus, as this one is never rated (that I see), never mind in the top tier...