My Bottleshop AU

First time that I have ever been compelled to write a review...
Got some of my order but they took the money for the whole of the order.
No refund for the goods never received and no way of contacting them to chase a refund.
They do not reply to messages, e-mail, nor do they answer their phone!
Its been 4 months now and I've kissed my couple of hundred goodbye.
Absolutely disgusting business and should be shut down
Tip - go down to your local for your bottles!

I have a miniature bottle collection, (some 200 unopened) that they could sell on consignment. I supplied in emails photos of the whole collection for appraisal followed up by numerous phone calls over the past 12 months and every time promised that I would get return answer... Well guess what, empty promises suggesting that the shop could be full of empty bottles as they are alcohol connoisseurs... its a pity their own site is full of glowing testimonials even posting on their facebook page is screened... they definitely don't like to admit their downfalls in customer service.

Purchased 2 packs of The Glenlivet for the price of 1 on Wednesday, 16 January 2019.
Received email on 17th saying that it had been shipped.
Courier company notified a delay of a couple
Received bottles on Sunday 19 January 2019.
Great service, great value.

This business seems to be the online liquor equivalent of a Chinese drop-shipper: they take your order and your money and then try to locate the goods to send you. My most recent order (which will be my last) is more than two months overdue. A week ago I requested a substitute for the item on endless backorder and received no reply. A reminder email two days ago also got no response. I've opened a PayPal dispute to get a refund.

I ordered online and confirmed on the phone. After 2 weeks and still no delivery I called again (after sending multiple emails that they didn't reply to). Another week passed and still nothing so I called again and the didn't send my order to the supplier, until 2 days after I called them 2 weeks later! So then my estimated delivery was over a month after order, so I had to cancel because I needed it before then. Its not been over a week and still no refund money! Judging by the comments, not on thinking I'll never get my money back! Do not order from this company. Absolute SCAM.

They took over 5 weeks to arrange a refund for me and ignored every e-mail I sent. I only got a response after I threatened to report them to ACCC on google reviews. The owner is a rude and thin-skinned individual who cannot take any constructive criticism about the poor customer service of his business. He responds sarcastically or defensively to every criticism on google reviews and is delusional enough to believe that it's only 'cranky' customers who leave poor reviews. Funny how that doesn't seem to happen to other decent businesses hey - hmmmmmmmm?!

Order sent from Aus to UK, So badly packaged it was smashed, they would not refund the damaged bottle despite claiming the money back from their courier insurance i found out, and me paying for shipping insurance. They offered to replace the bottle, but it wasnt in stock. Waited 12 weeks only to be told they now couldnt get it. So they still wouldnt give me my money back and said they would only do a credit note. Had to order a bottle of something i didnt even want just to use my credit note up. Beware if ordering international they also charge you "up front" export taxes and duty for your country, but you still get taxed and duty when it enters your country. The tax and duty they charge isnt even accurate and they clearly pocket this to themselves. I spent a week trying to sort out the smashed bottle myself, they dont answer the phone, and only rarely reply on live chat if at all.
Marcus is fairly easy to deal with and was a good help, but as a company i would NEVER EVER EVER EVER deal with them again especially for international orders as its just all about how much $$ they can fleece you for on shipping and taxes.

Avoid like the plague.

Most easily the worst company I have purchased from. Basically ordered and paid mid July, product was on backorder, kept getting told it'll be in on Fridays, after a month asked for a refund, before giving me an excuse to keep waiting they reluctantly started the refund process. Received the money a month later after more lies that accounts are onto it and are working through an "excel" spreadsheet. Eight weeks just to throw money about and waste time is a poor ordeal. I don't blame the Paul, Rebecca and Gabby that work there, they only tell you what they could say, which are often lies to brush you off. The CEO (Steve) should account for his company and the negative reviews. 4 years into the market and all these reviews, must be giving you nightmares. Please don't come back telling me you don't recall me as a customer as you have done in the past, I have spoken no lie in this spiel. Unfortunately there is no options for zero stars; will never recommend your company to anyone, if anything, to tell them to steer clear.

Why can't you give a company zero stars, because these guys really don't deserve one star.

Seriously the worst online experience I've ever had.

I will Never, Ever deal with this company again. I hope by reading this review you'll never make an order, and hence never go through what I've been through

1/ Their online ordering system will allow you to order items they don't have in stock, without indicating they're on backorder until you've made payment.
2/ When you query anything via their 'Support - Leave a message' website popup, you won't receive a response for over a week.
3/ If your order can only be partially fullfilled, and you complain about the inventory system allowing you to order items that aren't in stock, which is then delaying the rest of your order, they'll offer to send a partial delivery.
4/ At no point will they make correct, detailed notes against your account, and when you talk to another person about the delays, you have to start from the beginning again because they have no history of any previous communication you've had with them
5/ They'll send you a partial order - and later claim they sent you the full order because, again, their online systems just can't cope with ebusiness.
6/ You'll argue backwards and forwards with the staff there about your order for weeks, and weeks, and weeks before they just give up arguing and send you what you've already paid for anyway.
7/ They'll send you a dirty, loose glass as a consolation prize for actually receiving your order finally because you've become an irate, impatient, frustrated customer and they're clinging onto some feeble hope you'll want to repeat the whole horrible experience again at some stage. Not likely I say!

Do yourself a favour and stay well away from this company until they can get some help with actually running a business.

This company is an absolute joke. I will NEVER shop with them again and if you value quality purchases and service I would suggest you don't either.

I ordered many items 5 weeks before an event, all of which showed availability online and gave no indication of out of stock or on backorder. After waiting two weeks without delivery I attempted to contact the company several times. After two unanswered emails and another week passing by I finally - after many attempts - managed to get through to them on the phone. I was advised only at this time that many of the items I had ordered were out of stock and currently not available and that the items in stock would not be shipped until the entire order could be filled.

As I was told that this could be weeks away I requested a refund of items not in stock and for the remaining available items to be shipped immediately. Thankfully this was done but even then one of the mini spirit bottles was clearly a 'home made' and the spelling of the distillery was incorrect on the label. Instead of 'Botanic Australis' this Mt Uncle gin was labeled 'Bontanic Australis.

I gave Mybottleshop.com.au a chance to rectify this customer service fail by contacting them requesting a refund for these items and a reply paid post label to return them.

I heard absolutely NOTHING in return from them.

They are dodgey and could care less about customer service. I'm not even completely sure that the item I've purchased is what is says (or incorrectly says!) it is. After all, if they can't even spell it correctly who knows what they've put in it.

If you value quality purchases and service stay away from this company.