My Bottleshop AU

Mybottleshop would have to rate as the worst online business I have ever shopped with. I placed an order on 7th July. I had checked that all the items I wanted were 'in stock'. After two weeks I checked online to see how my order was progressing... it was still 'processing'. Every effort I made over the next few days to contact the company went unanswered. Finally, a week later, a message saying 'will follow up with warehouse'. This was followed a week later after another message from me, saying an item was unavailable and this was the cause of the late delivery. Finally I got an email telling me that my order had been dispatched. YAY! Two weeks later it was still 'in transit' between Sydney and Sydney. More calls and messages. Finally spoke to Angelo who apologised and said the courier was the problem. He did call me back later that day and confirm that the order was on its way. On 12th August I got an email telling me my order had been delivered! It hadn't been delivered... at least not to me. Another call... another apology... but curiously my parcel was in Perth. It arrived later that day... but the unavailable item, although invoiced, was still missing. From 13th August to today, 20th September, I have made countless unanswered calls, sent numerous unanswered emails. On 13th September I got another ' your order has been packed' email. This too has now been 'in transit' between Sydney and Sydney for over a week!
The poor people that have to defend the unscrupulous methods of this business are not to blame - Rebekah, Angelo. This scurrilous behaviour obviously comes from the top.
If I were able to award zero stars - and even zero is more than you deserve - I would, but sadly can't. I will most definitely NEVER recommend your business to anyone. In fact I have lost count of the people I have told of this awful business. You should hang your head in SHAME!