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MyBeautySecrets Reviews Summary
The company's reputation is significantly marred by persistent issues related to order fulfillment and customer service. Customers frequently report not receiving their products and experiencing delays in refunds, with many expressing frustration over unresponsive support channels. Promises of refunds and follow-up calls often go unfulfilled, leading to a lack of trust. While positive aspects such as product quality are not highlighted, the overwhelming sentiment indicates a critical need for improvement in communication and reliability. Addressing these concerns could enhance customer satisfaction and restore the company's reputation.
This summary is generated by AI, based on text from customer reviews
NO PRODUCTS RECIEVED STILL WAITING FOR REFUND - I did not recieve the product orderd and i am still waiting for a refund dispite contacting they customer services almost twice a day for a month. There is the promise of a refund and the promise of a return call but this never happens - don't buy from this site.
Did not supply goods and still awaiting refund - this company took our money on ordering, and we never received the goods and were lied to about dispatch and we believe that the goods were never sent. We have been promised a refund 3 times and are still waiting! We have paid insurance for delivery which was also a waste of time. The company have never replied to our emails and are very unhelpful. We would not recommend this company to anyone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members