Firstly I would like to say how they took money from my account for my subscription which was 34.99 then I checked my account and they had taken that twice. I emailed and was told 2-3 working days to get your money back. Its now 10 days gone still no money, emailed again and I get told speak to your bank and check what they refunded the money as, how stupid it would obviously say refund from muslima like it says you have paid muslima. What a joke I will wait another few days then report it. Really upset me how crap the customer service is.
Most and I say Most over 95 % of people have fake photos, members copy images from google search then post them on Muslima.com. I have reached out to Muslima explaining and complaining about why Guys have to waste time and money for fake results. They claimed that it is difficult for them to verify the identity of people, which is not true. I have suggested that every member in order to complete his or her membership, they will have to send a screenshot of them holding their ID next to their face. Of course, they ignored my suggestion. So what does that you guys about Muslima? A dishonest company that allows dishonest members...
Dear Adam,
We are sorry that you have encountered non-genuine members on our app, we have zero tolerance toward these members. Our fraud prevention team works 24/7 to remove non-genuine profiles. If you would like to report a member, please submit a ‘report abuse’ form or contact us at www.muslima.com/en/help/helpdesk
Over all I am happy because I found what I came for. But you have all sorts of people from all walks of life around the globe. But just like anywhere, there are good and bad so just be smart about it. I paid for my subscription and was worth it. Good luck to all looking for the right reasons
Congratulations! We would love to hear your story. Please email us at lovestories@cupidmedia.com.
They have now reimbursed me and I unfrozen my account. Thank you.
My account has been unfrozen to a free account now.
Dear Maaruf A,
Thanks for your feedback. If you have any suggestions or if you are facing any problems, please contact us at https://www.muslima.com/en/help/helpdesk. We will try our best to help you out.
This website is plagued with fake profiles, gold diggers and visa hunters. Profiles often have fake pictures of actresses and models. I do not understand how a large number of users choose their gender incorrectly here, as the site offers a binary choice. A lot of users use the same predictable story and eventually ask for money.
The mobile app should be avoided. It froze and charged me three months of subscription. I am trying to get a refund but so far their helpdesk is not obliging.
Wish i saw those reviews about this site before I wasted my money on isles membership; this marriage site is flooded with scammers from Africa and people who freaked to immigrate to the West beside that the few real ones are average and less most of the time but they are supper picky with unreasonable demands
Muslima.com, shame on you, don't use this name, as you all are a blot on Muslims and muslimas. I complained multiple times about scammer on this site and you did NOTHING. One day you will get your pants sued off and I will laugh. Because you will deserve it! I spit on you all.
I have confirmed that Muslima has gone rouge and just to get more money from people, they hire people to create fake profiles. Over 90% of profiles are fake and they make small talk with 10% real customers to keep them paying for subscriptions. They are not real people and some of them just copy/paste texts. Please note aim is not to scam users, but to keep them active and pay more money to website, so they think they are dealing with real people.
Don't sign up for Muslima and anything to do with them. You'll be buried in AI-generated messages. None of them is written by a real person. If you want real people you can try J7Date.com
But please stay away from Muslima money-grubbers. They are only busy with conning people out of their money. When you want to cancel your membership they make it very complicated and confusing. So in the long run it turns out to be outrageously expensive.
I used Muslima.com for 6 or 7 months where I have paid 4 times out of 6/ 7 months. When I stopped paying for there service, they deleted my account for no reason or explanation. I have sent them 5 emails so I got this answer from Muslima.com... muslima.com is the worst customer service ever,. It is not people who use it who is fake or scamming others. It is muslima.com itself who are dishonest and scamming us since the dont even give you any reason why the deleted ur account.
Link below...
Customer Support (Muslima)
Aug 6,2020, 2:21 PM GMT+10
Dear Danny
Thank you for contacting us.
Unfortunately we can not reactivate your account.
Kind Regards,
The Muslima Team
Dear Danny,
Your safety is our top priority, and it’s possible we have deleted their profile because they broke our rules. If this has happened, we’ll display a message to let you know.
When an account is suspended or deleted, the member’s username disappears from all your lists, and all their messages, views, likes will no longer appear. We apologize for any inconvenience. Please contact www.muslima.com/en/help/helpdesk so we can investigate your profile and assist you further.
Most of the profiles are fake and you will rarely find any verified female profile on this site. Also, there is no filtered search option to view only the verified profiles.
It is a complete waste of time and money!
Muslima dating site full of Scammers. I'm one of the victim. How stupid this dating site that accepted young people who wanted to have a relationship with a woman age till 99 years old? Is that make sense. Scammers want to attack vulnerable old fool for money. Muslima making money out of this... stay away from this Con/Scam that they call themselves professional dating site..
Dear Zully,
We have zero-tolerance towards members of the nature you described. Our fraud prevention team works 24/7 to remove non-genuine profiles. If you would like to report a suspicious profile, please submit a ‘report abuse’ form or contact us at www.muslima.com/en/help/helpdesk
I reported duplicate fake profiles that create a new profile in several countries, and no action was taken…
Few people can find out that they have the same profile in different countries at the same time. The admins do NOT remove those…
#1: this site does not have or very few active members that it's not worth membership.
#2: They sound like overseas recruitrs through marriage - all members are from Ghana, Egypt, Turkey looking for long distance relationship.
#3: They are an aid to scammers-- When I complaint about a scammers (partially my fault that I fell into the trap) but the sad thing is when I complain about the scam along with evidence - they did nothing. So I can say they are an aid to the scammers.
This site does not worth your time and money.
Dear Pronoy C.,
We apologize for your unwelcoming experience. We have zero tolerance towards members of the nature you described. Unfortunately, it is extremely hard for us to verify the real intentions of the members as most dating sites do not require any form of formal identification to register and most members use their private email address to communicate with members.
It is very sad that a small minority of dishonest people will make such a negative impression of our site, as the vast majority of the members registered with us are honest.
We do our best to remove these people from our site, deleting any profiles showing dubious photos or information, as soon as we see them, however, we also rely on our valued members who kindly report to us any suspect or fake profiles they find on our site.
In addition, Our fraud prevention team works 24/7 to remove non-genuine profiles. If you would like to report a suspicious profile, please submit a ‘report abuse’ form or contact us at www.muslima.com/en/help/helpdesk
Someone pretends to be Alexander 36 from San Jose, California. That person is a scammer that has stolen Alexander's pictures and created a fake profile. I just talked to Alex, and he confirmed that it's not him on the website.
It was not even me that checked it. It was a friend of mine and I didn't believe it until she sent me the pictures of Alexander from the Muslima.com. I was totally shocked because Alex is my fiancé.
Stay away from this scam website! They steal pictures from all over the internet and use them to create fake profiles. When you pay for a membership they have no real desire to talk to you, but once they see that your membership almost expire, they suddenly show a lot of desire, in order to keep you spending money on memberships.
Edit: On this profile is reported a weight of 210 kg (see screenshot) which is nonsense if you take a look at the picture. This is clearly a fake profile, now i got more evidence that the staff members of Muslima are concerned with misleading members, by using fake profiles:
https://www.sitejabber.com/img/urls/*******/picture_*******.jpg
Hi Ibran,
Muslima is a trusted site used by over 4.5 million Muslims worldwide. We have zero tolerance towards members of the nature you described. Our fraud prevention team works 24/7 to remove non-genuine profiles. If you would like to report a suspicious profile, please submit a ‘report abuse’ form or contact us at www.muslima.com/en/help/helpdesk if you have any further concerns.
This website has a lot of fake profiles. However u might meet some genuine ones. My subscription was renewed auto and l emailed *******@muslima.com. I never got feedback so last called by credit card and got a charge back. My profile was suspended permanently. I reached out to renew my profile and was told l will have to pay for my old recharge n promise not to dispute a charge. L promised l won't dispute any new subscription but still l my profile was not activated
Dear Abi,
We are sorry that your profile was removed, please contact us here: www.muslima.com/en/help/helpdesk. We have zero tolerance towards members of the nature you described. Members can report suspicious behaviour through a form available on every profile.
Alot of fake profiles and ended up being defensive when I mentioned that I can only build my trust when I see in person so if they are for real, why they stop communicating? Unless they have other intentions, Im sure they wont mind me being sceptical. Anyway how to trust a person when you only knew them online right?
I joined Muslima for two weeks and paid for a month to be able to send and receive messages. I can say that 95% of the girls on this website/app are there to steal money with the usual methods. They will make you believe that they have fallen in love with you at the beginning. Few days later, they will start telling you stories about their bad financial situation and might ask you directly for money. The other part of girls are there to kill time and never serious about meeting someone for a real relationship.
Complete waste of time and money. Stay away!
Dear David,
"We apologize for your unwelcoming experience. We have zero tolerance towards members of the nature you described. Unfortunately, it is extremely hard for us to verify the real intentions of the members as most dating sites do not require any form of formal identification to register and most members use their private email address to communicate with members.
It is very sad that a small minority of dishonest people will make such a negative impression of our site, as the vast majority of the members registered with us are honest.
We do our best to remove these people from our site, deleting any profiles showing dubious photos or information, as soon as we see them, however, we also rely on our valued members who kindly report to us any suspect or fake profiles they find on our site.
In addition, Our fraud prevention team works 24/7 to remove non-genuine profiles. If you would like to report a suspicious profile, please submit a ‘report abuse’ form or contact us at www.muslima.com/en/help/helpdesk"
What a waste of time and energy! Professional liars and fakes. Men are on the network to kill time and talk dirty. Others there for Visa and money. So sad to see such a beautiful idea turn into a nightmare. It's damaging!
Dear Layla,
We apologize for your unwelcoming experience. We have zero tolerance towards members of the nature you described. Unfortunately, it is extremely hard for us to verify the real intentions of the members as most dating sites do not require any form of formal identification to register and most members use their private email address to communicate with members.
It is very sad that a small minority of dishonest people will make such a negative impression of our site, as the vast majority of the members registered with us are honest.
We do our best to remove these people from our site, deleting any profiles showing dubious photos or information, as soon as we see them, however, we also rely on our valued members who kindly report to us any suspect or fake profiles they find on our site.
In addition, Our fraud prevention team works 24/7 to remove non-genuine profiles. If you would like to report a suspicious profile, please submit a ‘report abuse’ form or contact us at www.muslima.com/en/help/helpdesk
So I join this site because one of my clients meets his wife on there was exciting
I join I received tons of messages super exciting so I just two of card to pay for my 23 dollars one week membership but my card keeps declining
So I give my sister money yesterday to use her card and pay for my membership because there a nice gentleman on there I really like
Pressure my sister pressure my sister pressure my sister to pay for me. I finally gave her my information from the site to login and pay for me. Finally payment went through. I'm dancing and singing. I'm happy I went on the sites account not pay for yet keep asking questions and went to know what going on
Boom I get an email my account is pay for super excited right yes you right only to see my account is suspended what why do they pay? I'm so happy. Keep seeing the email. Keep asking why is my account suspended keep asking why is my account suspended I just pray what's going on another boom you get to wait for 48 hrs oh wow now sad!
How can another human being treat another human being so bad so poor so poorly? Wow I'm just surprise I was looking for something different I'm a Christian I was trying to convert to Muslim.
Now I'm shock. How can I get my money back? Can somebody please help me? What do I do?
Overview
Muslima has a rating of 1.1 stars from 106 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Muslima most frequently mention fake profiles, customer service and real people. Muslima ranks 11th among Religious Dating sites.
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Dear Mohamed,
We sincerely apologize for the unwelcoming experience. Please contact www.muslima.com/en/help/helpdesk so we can investigate the issue and assist you further.