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    Music Matter

Corporate Values

Overview

Music Matter has a consumer rating of 4 stars from 2 reviews indicating that most consumers are generally satisfied with their purchases. The most common issues with Music Matter are around customer service, which is not as good as expected by some customers.

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How would you rate Music Matter?
Top Positive Review

“gr8 seller”

James E.
11/27/19

recently bought some genelecs 8050b, communication was great throughout the process. Some orders will take slightly longer as stock needs to be ordered in, but this is standard for any retailer supplying specialized equipment. if youre not an entitled boomer thats expecting supplier-retailer-customer delivery in a single day then this is a great online shop!

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Top Critical Review

“Avoid Music Matter fake next day delivery service!!!!!”

Fred R.
3/5/18

I bought an item off from the online shop www.musicmatter.com for next day delivery it wasnt a next day delivery it is fake. The item was stuck with DPD who you cant reach by phone. Their customer service is very poor and instead of assuring me to be patient they decided to refund me which wont clear in my account for 5-7 working days. Thats a nasty way to treat any customer and watch them they do have fake positive feedbacks on the internet- avoid them they will delay you and if you are meeting a target they are a complete disappointment to any customer. Stay safe.

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Reviews (2)

Rating

Timeframe

Other

jamese411
1 review
0 helpful votes
November 27th, 2019
recently bought some genelecs 8050b, communication was great throughout the process. Some orders will take slightly longer as stock needs to be ordered in, but this is standard for any retailer supplying specialized equipment. if youre not an entitled boomer thats expecting supplier-retailer-customer delivery in a single day then this is a great online shop!
fredr433
5 reviews
4 helpful votes
March 5th, 2018
I bought an item off from the online shop www.musicmatter.com for next day delivery it wasnt a next day delivery it is fake. The item was stuck with DPD who you cant reach by phone. Their customer service is very poor and instead of assuring me to be patient they decided to refund me which wont clear in my account for 5-7 working days. Thats a nasty way to treat any customer and watch them they do have fake positive feedbacks on the internet- avoid them they will delay you and if you are
meeting a target they are a complete disappointment to any customer. Stay safe.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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