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Corporate Values


MudPutty has a consumer rating of 2.29 stars from 17 reviews indicating that most consumers are generally dissatisfied with their purchases. MudPutty also ranks 54th among Baby sites. The most common issues with MudPutty are around customer service, which is not as good as expected by some customers.

  • Service
  • Value
  • Shipping

What reviewers want you to know

Positive highlights

  • This customer did receive his door canopy in good time.

Critical highlights

  • I totally agree with other reviews that I have seen for this company, they have absolutely no idea of customer service.
How would you rate MudPutty?
Top Positive Review

“Review response”

MudPutty L.

Hello and thank you for your comments. Please allow me to address the negative review. This customer did receive his door canopy in good time. It was a second parcel containing some roof tiles that the customer didn't receive. Despite Parcelforce assuring us that they had tried to deliver on three occasions. The parcel didn't get to the customer. This has now been fully resolved with the customer. Kind regards MudPutty

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Top Critical Review

“Conned by mud putty”

Theresa E.

Just received email telling me they've gone into liquidation due to illness !! Not believing it at all they took my money 2 July 2017 and if I hadn't of contacted asking for update I wouldn't of heard a thing, I am disgusted as I had spoken to these so called "family" business people before I ordered and liquidation doesn't come without planning and long months of struggling so they new exactly what they were doing the only sickness they've got is stealing children's dreams !! Your disgusting!!!

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Reviews (17)




Reviews that mention popular keywords

customer service (3) door canopy (3)
1 review
2 helpful votes
May 22nd, 2017
The initial customer service prior to making the decision to buy a hobbit/hidey hole was great. However since receiving it, we have had no reply:

I sent the following email to state my sadness in the poor quality of the product and its the various issues on the 30th of April 2017 and as of yet not received any response:

....We can't deny that it looks great and the kids love it. Unfortunately though we are very disappointed in the quality of the product for the price paid, we expected something of higher quality to reflect the cost.

The first thing we noticed when putting it together was the cheapness of the screws and how the screws for fixing the front and rear panels to the base were not long enough to secure sufficiently, so we have had to use better quality longer screws of our own. When attaching the latch to the door, the screws supplied were too long and penetrated the rear of the door (not ideal for young kids). One of the screws already in place securing the edging to the door was penetrating the front too. Plus 2 of the roofing panels were broken and the trim on the front panel has come away from the edge and has lost its thread so can not be tightened to secure in place.

I am just really annoyed that it took some months of persuasion to convince my husband to get the hobbit house over the climbing frame/slide/swing from dunster house for the same price and unfortunately we feel that would have been the better offer.

We don't want to return the hobbit house, as like I said the kids love it, we are just very disappointed and expected this to be of a much better quality and be a more solid structure.

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