Main Street Renewal

- Unresolved issues since we moved in.
- We have been without a dishwasher for a month.
- "Fixes" they make when they actually attempt to fix something don't last.

Avoid this company. They're a joke.

I have reached out multiple times to MainStreet Renewal to get my A/C fixed as it was just blowing warm air into my home. They stated that the maintenance team would advise technicians would bring some out and be direct contact with me and haven't received so much as an email regarding fixed date. Other maintenance requests are sitting at over a month old for floor repairs and have yet to be taken care of. Rent still paid but the lack of awareness and assistance by their regional manager Kacy Bragg is ridiculous. They give absolutely no regard to human decency. I will be contacting my legal team for a lawsuit as this is the second case in 3 months being at this residence where there has been a failure on the business end.

Just another company utilizing technology to serve themselves and not serve the consumers best interest. Everything that is wrong with corporate America wrapped up into one company. Customer service will try to steer you into getting the app & paying an application fee before answering a question. They also hung up on us. Imagine having a maintenance issue. We drove 2 hours to virtual view. Don't waste your time. Tons of bad reviews. We saw 2 houses with no back door. How is that not a Fire hazard? I would think companies who cared about the consumer would IDK have a back door in case of emergency. Main Street Renewal is an immoral company who lies to you starting on the first pic you see. The pics they post compared to what you will see. Photoshopped front yards and driveway extension as well. Please do like we did and dodge this bullet.

This place is a joke. I should have did reviews before renting from them. The biggest issue is getting maintenance repairs/issues done in an orderly manner.
It's been 3 months and it stills smells like feces in our master bedroom bathroom. We will be seeking legal assistance to resolve this matter. I caution anyone from doing business with them.

I've been with them for 5 years now. Everything was actually pretty good on service and maintenance until last year.Ive been waiting for 2 months just to get a refrigerator replacement since it went bad. The service agents don't know what the hell they are doing now.And the maintenance dept is pretty much incognito. Obviously,the departments dont communicate with each other at all.I've sent multiple request and they came out a month later to see about the fridge and haven't heard from them since! I couldve bought a refrigerator by now.But they definitely want that rent on time.lol.My main water line busted in my front yard on Easter and it took them til June to get someone to come out and fix it.My house was uninhabitable because of no water pressure.I got an air bnb,and sent them all the bills to credit my rent
While i was absent and they denied that too! This will be my last lease with them.

My children and I have been homeless for nearly 4 months now staying with family due to the current housing crisis. Main Street rentals has most of the rentals in town. They denied us housing due to low credit score and past bankruptcy even though our bankruptcy was due to covid and discharged and we haven't been late on anything since. I know they have the "right" to do this but when families make enough money, have a PERFECT rental history of more than 5 years, have never been evicted and have kids why not rent to them? There's literally no other homes available in the town we're in, y'all own them all. It's emotionally hurting my family, everyone deserves a place to call home. This is a rental after all, we're not trying to buy the home.

We checked out house and it had a bad fridge which we were assured it would be fixed before moving in. It's now over 3 weeks and NO FRIDGE. We have spent countless hours talking to over 20 people there and still no fridge, and it's been 100 degrees. It's impossible to get someone to actually fix issue. We are now being forced to buy a fridge and submit receipt and hopefully get credit towards rent. Do not use this company- nothing but headaches!

They have no concern at all for their tenants. We have been without air for over a week now and I keep getting the runaround. After 5 days maintenance finally showed up but could not fix the ac. Told me that he was going to open an urgent ticket and we should hear from the vendor soon. Today texted not called cause you can't get anyone on the phone they told me the ticket was canceled. WHAT? So now we have to start the process all over again. I have my elderly mother-in-law staying with us right now and she has heart conditions which I told them and they just brushed it off like it was nothing. They just want the ridiculous rent money they charge. Worst rental company we have ever had to deal with by far.

Review is a "1" star because there is no lower option. Mainstreet is the worst management company. Read reviews of tenants and employees. The houses fall apart around you. Pictures on Zillow are 4 to 5 years old and misleading. I paid rent in full and on time every month. During a heightened covid-19 and during Christmas, they would not renew my lease. Their tactic to cause month to month lease increase of $150 per month. One department has no clue what the other department is doing. It is impossible to communicate with a representative by phone. I spent over $3000. 00 making landscaping improvements as seen in the before and after pictures.

Rented 3 months ago. Can't live here. They didn't do ANYTHING they committed to do before move in and most problems were not evident before - when it rains it pours in my house so the constant smell of mold & mildrew is unbearable, mold in the fridge so can't keep food in there, half electric outlets don't work, etc. And I have a 3 year old! I have complained, written, threatened. Nothing! Even their own maintenance says house needs to be gutted. Next stop higher level than (Ha ha) customer service.

The house will look good once you see it but after you move in, you'll find all kind of holes, leaks, plumbing issues, knocking hot water tank, rattling refrigerators that they are refusing to fix! The only way you can get them on the phone is by pretending you want to lease a house. I've complained to their corporate, Ive filed complaints with the BBB and all. This has been the worst and I mean the absolute worse rental experience in my entire life! You are doomed! You've been warned!

This company is responsible for the absolute worst customer service experience I have ever had. On move-in day at one of their properties, we never received the code to access the home. The hot line for customer service was only good for several hours of telling me they were unable to help, there was no manager the call could be escalated to, and that we could try calling back later.

I received the email with the password on the evening of the day that my lease began after sitting in the hot sun in a moving truck all day, 3 hours from the place I was moving from, and still needing to make another trip to get the rest of my belongings.

Naturally, I was never able to follow up with any helpful reps to have the issue resolved outside of a $100 credit I received out of the blue.

This company is incredibly unhelpful and unprofessional. I have experienced multiple issues since moving in, the most frustrating when the homes AC went out (In Florida) It took 4 calls and a total of 4 days for a response. To which I was told they would have someone out in another 3 days to look at it. I told them on the phone I would have it fixed the next day and submit a credit request. 7 days without air conditioning is ridiculous. I am now 92 days past submitting that ticket and have continually been told it is "pending review". I am not even attempting to recoup the cost of the hotel I stayed at while without AC. I pay $2,500 a month and the credit is for $700. Terrible customer service, no communication, overall, a scam of a company. AVOID THEM!

Upon move in we were told the home was to be inspected … once we set up our hot water heater the entire home smells like gas. Have the gas company out to evaluate and told us our gas hot water heater is missing a part- allowing for gas to pump through the house. Something that would have been caught prior to move in if the home was properly inspected! I have called their call center every day and can only get in contact with the maintenance department… who just contracts out to third party vendors to fix the issues. Can't get in contact with any sort of property manager or leasing agent about if my home was properly inspected. Based off the issues we've had regarding the gas leak … looks like it wasn't. This unacceptable hazardous living conditions! Main Street will be hearing my attorney if I they do not make this right. It's a miracle the property didn't blow up and we didn't die!

I was a mainstreet resident. They are evil. The entire company knows the scam. I actually had three employees who told me they prayed for my success in court against them and told me how they got away with everything that they do. I actually have proof of the corruption within the company, and the corrupt judges and county inspectors that are in their pockets. I am talking actual black and white, documented proof. If you're seeing this before moving in. Don't do it. I am so against these types of reviews, because sometimes companies are given a bad rap or they made one mistake and it sticks with them forever, but this... I can't sit quiet anymore. I'm praying for all who were taken by this company. May you receive justice.

Truly a dangerous company to rent a property from. The houses are completely unfinished and unlivable. My home is infested with animals that have put my pregnant fiance's health and unborn child's life at risk. I have spoken to two of their maintenance staff that are prepared to make statements about the known conditions they let homes be rented in and the deadly environments they have put renters into. Someone needs to contact me immediately about terminating this lease and returning our funds. We are prepared to escalate this however far is necessary.

My fiancé and i love a house we saw called Main Street renewal company too see if it was still available and if they were still excepting applications they said yes so they told us to put an application in which we did give them $80 and they emailed me saying they are not excepting application anymore with this house keep looking i been up on there web site looking and there are no homes up for the last 2 days bad place to rent from

These people are money hungry house churners. They, knowingly, had me pay $100 for application fees when they already had the property rented to another applicant.
They let us think that we were the only application submitted when they had multiple applications. The evening of the day that we applied, the house was removed from their site. We were excited, believing the reason for such was us. When Monday, today, came along we learned through multiple phone calls with this "company" that they had rented to someone else. So, basically, they just wanted to take our $100 when we already have to spend probably around $8,000+ on security deposit, first & last month rent, & pet deposits. Absolutely heartless to do to people in such an already stressful situation. It shows their lack of both integrity & compassion. I will NEVER rent from these monsters!