Main Street Renewal

Main Street left me and my child without air for eight days the first time. The temperature was over 98° outside and we both have asthma so therefore we had to stay in a hotel for eight days. They would schedule an appointment and the technician just wouldn't show up so we would be moved to the next day. Then, of course when he finally did show up, he couldn't fix it so there goes another day. Finally was able to fix it. He had unplugged my freezer and by the time I realized it all of my food had gone bad because the freezer was in the garage. About two weeks later it goes out again. So obviously they don't know what they're doing and here we are without air another four days. Main street refuses to pay us back for the food loss or the hotel stay or anything claiming they fixed it in the right amount of time. Their website guarantees 72 hours, I don't believe eight days and 72 hours anyway you look at it

Door lock hasn't worked since I moved in two months ago. Have been locked out twice, once overnight. Advised I get a locksmith and then reimburse like they told me they would. Have ignored multiple maintenance requests. It's also impossible to get any help on their support numbers.

Do not rent from this company, they don't care about their tenants no matter what it is. When I moved into this home I had issues that's took over a month to repair. Most recently my home has been severely damage due to water and they have done nothing but give me the run around and drag their feet for repairs. Save yourself the headache. AVOID.

Do not rent with this company I lived through a test of hell in order to avoid breaking a lease. I had to put bug and rat traps by the door which I had to change monthly or more to catch huge spiders and snakes coming under the unsealed doors. Then when I finally did get to leave they made up fees to charge on my deposit such as broken appliances which were not broke I never used the dishwasher because it was so dirty when I moved in and the appliances are delivered while I was at work but the delivery driver never put the handle on the fridge. The charged me for floor repairs and hardware? I am currently fighting this made up charges and during the supposed pre-move our check they noted that everything was fine.

Applied for a rental property on 4/20/22 and paid $50 application fee. On the same day I received notice that the property was no longer available. Main Street has yet to refund my $50. Each time I call for an update I receive a different response. "check has been mailed", "still pending approval from property manager", and today "check with your postal service". My concerns have been supposedly escalated several times to a manager, yet still no reply or refund. This company is not truthful and will take you money for properties listed knowing they are not available for rent.

This is the worst company to rent from. I have 2 leaks in different areas of the house. My windows freeze on the INSIDE when it's cold outside.When it rain, I have to put on rain boots & use a push broom to remove water so I can park my vehicle due to flooding. Bugs getting in thru the front doors. I can't open windows, screens are damaged & bugs get in. One of the windows want stay up. They continue to send the same technique & he's clueless about how to repair anything. He is scheduled to arrive during the morning hours. Instead he arrives 1 hour before he's scheduled to get off only to tell me what he doesn't know how to repair & that vendor/contractor will be coming & 5 months later still no contractor. When you asked for the field supervisor's name, he refuses to give you the name. But yet they expect you to pay.

The home was decent but never maintained by MS Renewal. The HOA are literal fraudsters, it is a family of 3 that has a monopoly on ticketing residents with no documentation of the cause and the resident has zero recourse to protest! If you are depending on getting your security deposit back - forget about it! We did everything by the book and left the property in better condition than we got it - 2 months later we are still waiting for our deposit to be returned. Meanwhile their website keeps billing us rent with no valid lease! RUN DONT WALK THE OTHER WAY - NOT WORTH THE HEADACHE!

Never ever rent With this Company, it has zero consideration for customer service, Maintenance doesn't know what to do and they never show up to do what the work order was put in for, ended up in a hotel with a Eviction after the lawyer took us out of the courtroom, never let us present any evidence to the judge, then said we would have a Zero balance and No eviction on our credit if we agreed to vacate.

After the agreement then they said we would have a eviction and a Balance on on our credit.

This company is so robotic that it still sends email for rent and we don't even live on the property.

Rental companies like these need to be took down, they are worse then the neighborhood slum lord.

Never get call backs and nobody knows what they are talking about.

The company is Shady Business do not rent with This Trash based Company, you will regret spending your hard Earned money.

They want your username and password to your bank so that they can setup direct debit. When I refused and asked to give them the routing and account number as you normally would they said they needed a manager and never called me back. They ended up just giving the house to someone else who apparently would hand over access to their life savings to their landlord. Remember if you give someone access to your account like that you are violating your bank's usage policy.

The worst not knowing what the person is telling a tenant. They are unorganized and unorganized professional. They will charge you for for a issue that's their mistake and not the tenants. They don't fix everything that u report. But expect you to clean everything and even paint walls and have carpet professionally cleaned and expect the receipt on counter as I'd They will reimburse. Yeah right. I cleaned the house way better than it was before I moved in. I'm waiting on the their response to what they say I owe for. If they charge me for something they never fixed in the beginning I made sure I screen shot everything they denied. The rent they are jumping up from $1495 to $1975 for the next tenant. The house isn't worth it. 2 of the rooms the AC never went through the vents and it was hot as hell. They made it seem like nothing was wrong with it. So many issues I Could complain about. Beware of them. Bad business and landlords.

When your landlord refuses to acknowledge emails or return phone call this is a major issue. They will charge you erroneous fees, then ignore you in hopes of not providing the credit you are due as a tenant. I would never rent from them again. Stay away, unless you like getting $#*!ed over.

This has by far been the worst rental experience of my life! We had sewage issue in our home and they surely took their time to fix it. Customer service makes it seem that they are doing what they can to fix it and will lie to you that someone will be coming that day to help or to at least call back. Don't hold your breathe, no one will call you back. I spent hundreds of dollars staying in hotels that was never reimbursed. On top of the sewage issues the house is just falling apart. I had a kitchen light fixture crash behind me, heavy sliding doors fall off, broken outlets, etc. They also hide sneaky things in their lease agreement making you pay even more money than expected. I do not know how this company is still running!

Mainstreet renewal doesn't fix anything correctly or even in a timely matter. They take your money and don't care if your electric is working, hot water and now our upstairs heat is out. They will assign vendors who don't even service your area and continue to just give you the run around. Our fence has been falling down since the day we moved in and now 3 years later they still haven't fixed it. They actually said price of wood is too high so we will have to deal with it. This company is the biggest scam rental company ever. Stay far away from Mainstreet properties. Soon as we can but we're out of this nightmare.

We had the displeasure of getting into a business agreement with Main Street Renewal. From the onset, we visited (2) properties. After viewing the property and submitting an application, were we then told the property was unavailable. The next property, was similar in outcome. We finally secured a property by paying all applicable money. Since this has occurred, we haven't been able to speak with our leasing agent. It is disgusting that paying customers are treated in the manner in which you choose to treat people. Buyers beware! Stay clear of this company. Do your research... as I wish I did prior to this encounter.

Each department has a different emails address and NOONE talks to each other. They do not know how to properly transfer within their own phone system: so every call is at least 1 hour with no resolution.
They tried to raised my rent $165/month during a pandemic!

The leasing department is absolute trash told me my app was approved and they would reach out with the next step just for no response, and only finding out after reaching out 12 days in a row pray you dont get Stacy or clarissa king from leasing

Have sent many emails to these people for months and not a single person has returned a simple email. Something goes out you will be without for over a month. Then they will raise your rent over $200 after less than 1 year leasing from them.

Paying over 2000 a month. Have been with this company over 3 years. So many problems with the home, that's either considered cosmetic or no maintenance guy can fix. The company doesn't care about their customers, they just want your money