Main Street Renewal

This company denied my application within 4 hours. Check my credit reports 'no inquiry' no letter stating reason for denial. Call customer support, terrible customer service. Check to see if anyone ran a background check, no inquiry. They took my 200.00 application fee and didn't run a check on me or the other applicants. After reading other reviews, I'm grateful I don't have to deal with thus company. But disappointed that I too was taken advantage of.

I have lived next door to a rental home managed by this company for several years now. I am about to retain a lawyer! The pool in the backyard of the rental home has leaked and washed my yard out for years. It has also damaged my fence. They filled the pool in a couple of weeks ago instead of repairing it. They didn't tell me or ask me about when they would need to do that work to the pool. They have torn a large swath of my grass out, damaged my fence even more, and broke my sprinkler system. I have tried calling but cannot get anyone on the line. I can't find an email address anywhere to contact them. This is unacceptable - please do not rent from this management company. The last neighbors in that house complained for 4 years and got NOTHING repaired.

This is the worst company to rent from. I have 2 leaks in different areas of the house. My windows freeze on the INSIDE when it's cold outside.When it rain, I have to put on rain boots & use a push broom to remove water so I can park my vehicle due to flooding. Bugs getting in thru the front doors. I can't open windows, screens are damaged & bugs get in. One of the windows want stay up. They continue to send the same technique & he's clueless about how to repair anything. He is scheduled to arrive during the morning hours. Instead he arrives 1 hour before he's scheduled to get off only to tell me what he doesn't know how to repair & that vendor/contractor will be coming & 5 months later still no contractor. When you asked for the field supervisor's name, he refuses to give you the name. But yet they expect you to pay.

Never ever rent With this Company, it has zero consideration for customer service, Maintenance doesn't know what to do and they never show up to do what the work order was put in for, ended up in a hotel with a Eviction after the lawyer took us out of the courtroom, never let us present any evidence to the judge, then said we would have a Zero balance and No eviction on our credit if we agreed to vacate.

After the agreement then they said we would have a eviction and a Balance on on our credit.

This company is so robotic that it still sends email for rent and we don't even live on the property.

Rental companies like these need to be took down, they are worse then the neighborhood slum lord.

Never get call backs and nobody knows what they are talking about.

The company is Shady Business do not rent with This Trash based Company, you will regret spending your hard Earned money.

They want your username and password to your bank so that they can setup direct debit. When I refused and asked to give them the routing and account number as you normally would they said they needed a manager and never called me back. They ended up just giving the house to someone else who apparently would hand over access to their life savings to their landlord. Remember if you give someone access to your account like that you are violating your bank's usage policy.

I wish I saw these reviews before we moved into this place. The home was in crappy condition when we moved in but we were grateful because we searched for a house for 6 months. However, after two years of living here our water heater burst and hell was unleashed. Water seeped into our kitchen floors and walls. It took them 2 months to get us a new water heater, and that was only because the contractor expedited it without approval from MSR. That's was just the heater. We went a month and a half without kitchen walls, insulation, and flooring. AC seeped out of the literal holes in our walls so the power bill skyrocketed. The worst of it was that because water sat for so long without them coming to fix it, mold grew in our kitchen. Best part? MSR covered it up and pretended like it wasn't there. When the mold was clearly visible. If it wasn't for our contractor we would have been screwed for god knows how long. These guys truly do not care. They don't care about their property- they own a third of all Georgia homes so what do they care if one or two is condemned? They don't care about the human beings living in it- they allowed mold to not only grow but were very eager to cover it up. We are shocked at the sheer apathy this company has for its tenets. We are looking into taking legal action.

When your landlord refuses to acknowledge emails or return phone call this is a major issue. They will charge you erroneous fees, then ignore you in hopes of not providing the credit you are due as a tenant. I would never rent from them again. Stay away, unless you like getting $#*!ed over.

The worst not knowing what the person is telling a tenant. They are unorganized and unorganized professional. They will charge you for for a issue that's their mistake and not the tenants. They don't fix everything that u report. But expect you to clean everything and even paint walls and have carpet professionally cleaned and expect the receipt on counter as I'd They will reimburse. Yeah right. I cleaned the house way better than it was before I moved in. I'm waiting on the their response to what they say I owe for. If they charge me for something they never fixed in the beginning I made sure I screen shot everything they denied. The rent they are jumping up from $1495 to $1975 for the next tenant. The house isn't worth it. 2 of the rooms the AC never went through the vents and it was hot as hell. They made it seem like nothing was wrong with it. So many issues I Could complain about. Beware of them. Bad business and landlords.

This has by far been the worst rental experience of my life! We had sewage issue in our home and they surely took their time to fix it. Customer service makes it seem that they are doing what they can to fix it and will lie to you that someone will be coming that day to help or to at least call back. Don't hold your breathe, no one will call you back. I spent hundreds of dollars staying in hotels that was never reimbursed. On top of the sewage issues the house is just falling apart. I had a kitchen light fixture crash behind me, heavy sliding doors fall off, broken outlets, etc. They also hide sneaky things in their lease agreement making you pay even more money than expected. I do not know how this company is still running!

Mainstreet renewal doesn't fix anything correctly or even in a timely matter. They take your money and don't care if your electric is working, hot water and now our upstairs heat is out. They will assign vendors who don't even service your area and continue to just give you the run around. Our fence has been falling down since the day we moved in and now 3 years later they still haven't fixed it. They actually said price of wood is too high so we will have to deal with it. This company is the biggest scam rental company ever. Stay far away from Mainstreet properties. Soon as we can but we're out of this nightmare.

We had the displeasure of getting into a business agreement with Main Street Renewal. From the onset, we visited (2) properties. After viewing the property and submitting an application, were we then told the property was unavailable. The next property, was similar in outcome. We finally secured a property by paying all applicable money. Since this has occurred, we haven't been able to speak with our leasing agent. It is disgusting that paying customers are treated in the manner in which you choose to treat people. Buyers beware! Stay clear of this company. Do your research... as I wish I did prior to this encounter.

Each department has a different emails address and NOONE talks to each other. They do not know how to properly transfer within their own phone system: so every call is at least 1 hour with no resolution.
They tried to raised my rent $165/month during a pandemic!

The leasing department is absolute trash told me my app was approved and they would reach out with the next step just for no response, and only finding out after reaching out 12 days in a row pray you dont get Stacy or clarissa king from leasing

Have sent many emails to these people for months and not a single person has returned a simple email. Something goes out you will be without for over a month. Then they will raise your rent over $200 after less than 1 year leasing from them.

Paying over 2000 a month. Have been with this company over 3 years. So many problems with the home, that's either considered cosmetic or no maintenance guy can fix. The company doesn't care about their customers, they just want your money

While I was renting a house through this company i started having issues with the pool in April; the filter stopped working, and pool immediately turned into dark green. Called about a dozen times to address the problem and always told something different in the way they were going to handle it. Meanwhile, I kept paying the pool maintenance fee without even being able to use the pool until my leasing was up in August. A Case for a pool fee refund was opened in May and up to today, every time i contact them I am told is "still in progress".

These people took our money and waited the 5 business days to tell us the house that we chose was rented to someone else. It is Friday and the house still shows up as available for rent, so this means people are still able to view and apply for this house over the weekend as we did and then after paying the application fee for a house that is already rented, you will be told it is no longer available. Just wonder how many applications they are collecting money on each weekend. Our world has just gone to hell in a hand bucket. Scams even happen from these big companies. I have been on hold with the corporate office in Austin Tx for almost an hour. Unbelievable.

Drove by our previous rental this weekend, still empty. We did call and a leasing agent told us the house was rented. Still no contact from Main Street Renewal but they did have the nerve to send me a text survey regarding my phone conversation with them? Please note - if you are considering renting with them, please please please do your research and find someone else to rent from.