• mSpy

mSpy

Overview

mSpy has a rating of 4.0 stars from 1,925 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages, and online activity. mSpy ranks 1st among Mobile Applications sites.

Proactively asks for customer feedback

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 74.4%
Positive
326
Neutral
1
Negative
111
1773
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What reviewers want you to know

Positive highlights

  • A bit tricky to set up initially, but the customer support team was super helpful.
  • The representative that helped me, Emma Clark, was helpful and professional, and solved my issue quickly.

Critical highlights

  • Mostly the customer service awful, with a few exceptions.
  • How do you take someone's money tell them you cannot install it on the target phone and also refuse to issue a refund?
How would you rate mSpy?
Top Positive Review

“Excellent Customer Service Experience”

Jimmy B.
1/1/24

My initial purchase of a program from Mspy didn't function as expected on the intended phone. However, when I reached out to Mspy's support team, they quickly came to my aid. Their representative was not only amiable but also highly skilled. To my delight, I received a refund within the same week and experienced no issues when opting for a different product. Mspy's support service was truly commendable.

Top Critical Review

“Horrible customer service”

Lucas P.
3/5/24

I purchased their product on an annual license. When I installed it in the device I wanted to monitor, I quickly found out that the WhatsApp messages can only be retrieved if you plug the phone via cable to a computer. This has also been confirmed by their support department. There is no information at all about this in their website. None. I asked for a full refund, and they won't give it to me. Pretty $#*!ty experience. They'll never have me as a customer again.

Reviews (1,925)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (214) target phone (89) support team (48) refund policy (41) target device (46) emma clark (60) monitoring app (37)
Thumbnail of user jimmyb495
1 review
0 helpful votes
January 1st, 2024
Verified purchase

My initial purchase of a program from Mspy didn't function as expected on the intended phone. However, when I reached out to Mspy's support team, they quickly came to my aid. Their representative was not only amiable but also highly skilled. To my delight, I received a refund within the same week and experienced no issues when opting for a different product. Mspy's support service was truly commendable.

Thumbnail of user angelf265
1 review
0 helpful votes
January 1st, 2024
Verified purchase

The internet is a vast and often intimidating space, where young children can inadvertently encounter unsuitable content. It's alarming how simple it is for them to stumble upon such material. As we continue to navigate this digital age, the need for protective measures increases. I strongly recommend that every parent consider utilizing parental control apps. These tools, like mspy, among others, offer a robust line of defense and peace of mind for parents concerned about their child's online safety

Thumbnail of user bobbieh168
1 review
0 helpful votes
January 2nd, 2024
Verified purchase

MSpy stands out as a superior child safety and monitoring application. Remarkably, it's the only app of its type that my 10-year-old couldn't navigate around. We've experimented with all the leading competitors, but none could match mSpy's comprehensive features and functionality. Additionally, its ease of installation and user-friendly interface make it the clear winner in our book.

Thumbnail of user ellisd41
1 review
0 helpful votes
January 1st, 2024
Verified purchase

I've put mSpy to the test on Android devices and can confidently vouch for its reliability as a mobile phone tracker. It executes its function exceptionally well, making it a product I'd recommend to anyone seeking to oversee their child's phone usage. Furthermore, from my experience, mSpy performs even more impressively on Android platforms.

Products used:
Norton Family and Google Family Link

Service
Value
Shipping
Returns
Quality
Thumbnail of user ryanot
1 review
0 helpful votes
January 2nd, 2024
Verified purchase

The quality of the products offered by mspy is truly impressive. However, what sets this company apart is their after-sales service. Their team of professionals not only provides prompt and effective solutions to any issues, but also does so with a level of expertise and courtesy that is commendable. All in all, products and after-sales service are a testament to their commitment to my satisfaction.

Thumbnail of user christinaw1026
1 review
0 helpful votes
January 1st, 2024
Verified purchase

Utilizing mSpy has aided in uncovering issues within my relationship. After reviewing certain undisclosed information on his phone, I've come to the conclusion that we may no longer be compatible. I find myself wishing that I had taken action sooner. My gratitude for this realization goes to mSpy. Thanks a lot!

Thumbnail of user tylerm876
1 review
0 helpful votes
January 1st, 2024
Verified purchase

As of today's date, January 1,2024, I would like to add that mSpy's performance on Android devices is commendable. The app runs smoothly and provides comprehensive monitoring capabilities, making it a highly recommended tool for parents who wish to keep tabs on their children's Android device usage. However, its iOS functionality needs improvement.

Thumbnail of user raymondc887
1 review
0 helpful votes
January 1st, 2024
Verified purchase

I've been utilizing mSpy for six months now, and recently renewed my subscription for another year. I'm grateful to their support team for the generous discount they provided. The strengths of this app lie in its robust features. I've explored all that it has to offer, from keyword blocking to screen recording capabilities.
On the downside, to fully utilize the range of features that mSpy offers, you need to root your phone. This may not be an easy task to perform on your own. Another significant drawback is the app's compatibility with iOS devices. I attempted to monitor my son's device and the performance was far from satisfactory. Therefore, I would highly recommend mSpy for monitoring Android devices, rather than iOS.

Tip for consumers:
before purchase, check if your phone operating system supports the app.

Products used:
Familysafe

Thumbnail of user jacksonk95
1 review
0 helpful votes
January 2nd, 2024
Verified purchase

My girlfriend and I chose to embark on an intriguing experiment. We installed the mSpy app on each other's phones. Personally, I believe this has significantly bolstered our trust in one another. Moreover, it provides me with the convenience of knowing her whereabouts at all times. This feature proves particularly handy when I need to pick her up from a location.

Tip for consumers:
recommend

Products used:
Bark

Service
Value
Shipping
Returns
Quality
Thumbnail of user dolleyc
1 review
0 helpful votes
January 1st, 2024
Verified purchase

While I generally appreciate the app, I've encountered an issue with the screen recording function—it doesn't seem to work for me. I would urge the developers to address this concern as it hampers the overall user experience. Also other thing I would like to improve is installation process. It was not so easy for me in the beginning.

Thumbnail of user bryanb1038
1 review
0 helpful votes
January 2nd, 2024
Verified purchase

This app is fantastic for overseeing my child's activities on his devices. I appreciate the constant updates and notifications about what my son is up to. The numerous options to restrict certain things for my child are particularly helpful. One limitation, however, is its inability to monitor calls and texts on an iPhone, which could be a result of Apple's stringent policies. Regardless, I would recommend this app to anyone looking to ensure their child uses their devices responsibly.

Thumbnail of user tyanl
1 review
0 helpful votes
January 2nd, 2024
Verified purchase

I've been a monthly subscriber of the app for quite some time now. As we approached the new year, I was offered an attractive discount that remains valid to this day. Seizing the opportunity, I upgraded my subscription to an annual plan. I encourage you to check your email as the company has been generous with fantastic offers. The pricing is truly unbeatable.

Thumbnail of user tomyb8
1 review
0 helpful votes
January 1st, 2024
Verified purchase

The software is functioning perfectly. Recently, it helped me identify that my primary school-aged child was experiencing cyberbullying from a few classmates. I installed this software to monitor my child's WhatsApp and gather evidence. Special thanks to Technical Support team who assisted me in mSpy installation.

Thumbnail of user charlieb647
1 review
0 helpful votes
January 2nd, 2024
Verified purchase

I have installed an application on my teenage son's phone, which has proven to be a source of insightful information. However, this raises a pertinent question: when should parental monitoring cease?

In the context of online activity, many parents believe that monitoring should stop by age 18, while some believe it should end at 16. What do think?

Thumbnail of user sheliam130
1 review
0 helpful votes
April 1st, 2024

I like to call myself "tech challenged" because I just am. Whenever contacting mSpy I've been lucky enough to speak with an agent who cares. For me, Alex Scarn is at the top of my list in being patient and knowledgeable. He is a true good will ambassador for Mspy. I've had this service for about 3 years and wouldn't dream of using anyone else.

Tip for consumers:
no

Products used:
online svc

Service
Value
Quality
Thumbnail of user ashleyk824
1 review
0 helpful votes
January 4th, 2024

If your gut says something is happening, its probably right! Worth every penny, great service, thank you Thomas York with customer support. They guided me through tech issues and I got to the bottom of discovering what I thought was true all along.

Thumbnail of user limess
1 review
0 helpful votes
February 12th, 2024
Verified purchase

With mSpy, my fears about my teen daughter's new friends were put to rest. They're just into cosplay and comics, not the trouble I feared. I appreciate knowing her interests better without stifling her privacy completely. This app helped me step back and trust her judgment.

Thumbnail of user tomast64
1 review
0 helpful votes
May 9th, 2024
Verified purchase

I've been using mSpy for a while now, and it definitely has its strengths. However, there are also areas where the app could use some improvement. I would love to see more social media platforms added to the monitoring list because, you know, kids these days are on everything.

Thumbnail of user ianw528
1 review
0 helpful votes
January 2nd, 2024
Verified purchase

I've tried many different apps to regulate my children's screen time. This one stands out as the best in terms of value and efficacy for us. I really value being able to oversee all of my kids' online behaviors. I plan to continue using it throughout this year. Recommend for every parent.

Thumbnail of user dlayneg
1 review
0 helpful votes
April 12th, 2024
Verified purchase

My son rolls his eyes every time I mention mSpy, but honestly, it helps. We can see he's not skipping school (phew!), and it helps with those late-night "where are you?" moments. Peace of mind for both of us.

Thumbnail of user tamalas12
1 review
0 helpful votes
March 28th, 2024
Verified purchase

I had some issues setting up mSpy on my device, but the customer support team quickly responded and guided me through the process. Ann, thank you!

Thumbnail of user lisbethk8
1 review
0 helpful votes
February 13th, 2024
Verified purchase

With teenagers owning smartphones, my fear was they'd be glued to screens all day. Using mSpy helped us establish healthy digital habits. We discussed the app's findings and agreed on screen time limits that everyone respects. It's been a great tool for teaching balance.

Thumbnail of user apontek
1 review
0 helpful votes
February 13th, 2024
Verified purchase

MSpy didn't just monitor; it highlighted how lax we were with our online securities. My kids weren't in any trouble, but they were certainly vulnerable to it. Now, thanks to mspy's insights, we've had important talks about cyber safety and tightened up our digital world.

Thumbnail of user agatar9
1 review
0 helpful votes
January 2nd, 2024
Verified purchase

I am absolutely thrilled with mSpy—it's an exceptional product. I've experimented with nearly every alternative on the market, only to be left feeling frustrated due to various reasons. Whether it was because the product was inconsistent, leading to disruptions for both my kids and me, or it required me to tediously search for specific features—like navigating to an actual page once a website was detected—nothing seemed to fully satisfy my needs.

However, mSpy has excelled in all areas so far. The installation process was seamless and hassle-free. The reporting feature is impressively smooth and easy to use. Overall, mSpy has provided a superior user experience compared to other products I've tried.

Thumbnail of user ritam767
1 review
0 helpful votes
April 3rd, 2024
Verified purchase

Traveling with kids can be nerve-wracking, but mSpy's location tracking feature turned our family trips into smooth sailing. No more panicking in crowded places – I can always find my little adventurers with just a few clicks. Like it!

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From the business

mSpy has provided professional monitoring and tracking software to customers in more than 180 countries. Tracking solutions are delivered to consumers, businesses, corporations, educational, governmental, and non-profit organizations. Our software is extensively tested and updated regularly to ensure a stable operating environment for our customers. mSpy is the most powerful cell phone spy and tracking software that lets you monitor any iPhone/iPad or Android phone and tablets.

Company Representative

Thumbnail of user andlyh
Sergey V.
Customer Care Representative
Typically responds within 10 days

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