My water heater did not light. I called them for a repair. They send 2 people who were very nice. THEY HAD NO TOOL BAG! Not sure how you do repairs with no tools.
So this s how the scam works. You look at the watewr heater and then say that it's 1 year past the warante period. It's now time to buy a NEW water heater. They didn't try and do any repair. All they did was go into selling mode. I was mad that they didn't even bend down to take a look. They had no flashlight, nothing except an Ipad to write an estimate for a new water heater.
I called the corporate headquarters and spoke to Linda in the customer service department. She was nice and said that the franchisee would call me back. After a few days still no call. This is probably the corporate culture, why do a repair when you can rip off the customer and say that you need a new water heater.
==> THE ESTIMATE (SIT DOWN FOR THIS ONE)
If you give an estimate you let the customer know the make and model number.
Their estimate gave nothing except a price of $1,500.00 This is the scam way of doing business of Mr. Rooter.
The corporate phone number for Mr. Rooter is 254 745 2400.
Customer Questions & Answers
Did You Find This Page Useful?
Business owners: What’s your side of the story?
Manage your business