MRO Electric and SupplyReviews 1,379

We recently sent a spindle motor, ac spindle drive, and power unit to MRO for evaluation and repair if necessary. I was told the spindle drive and power unit was in bad shape, so I authorized the repairs. I really wasn't surprised, or had any reason to doubt it was true.

A couple of days later I was told the spindle motor needed a "standard repair", and it was going to cost $3,445. I questioned what a standard repair included. I was told the technician could give me a call and explain.So, I agreed. Well, no call from the tech. Later that day I called and said I still haven't heard from the tech, and our owner had already paid the invoice. I was told the tech said it was in bad shape, and the bearings were seized, but, he would still have the tech call me. I proceeded to tell him that I personally pulled the motor, and the bearings were not seized. Of course, still no call from the tech. So a couple days later I sent my last attempt to get some type of satisfaction, read below!

"I still have not heard from your tech. I'm concerned about him telling you the bearings were seized. I personally pulled that motor. I spun the shaft by hand, and it was very smooth and free-wheel spun for about 30 seconds. I want to know I can trust your company. $8600 is a lot of money for us, I just don't want to replace anything that is unnecessary. I hope you understand my concern."

So, they told me one more time that the tech would be calling me! Now it's a week later and I receive notification that the repair is finished and the motor is shipping out to me.

This is horrible customer service. I have absolutely no confidence that I can trust MRO for future repairs...