MovingHelp has a rating of 1.6 stars from 388 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MovingHelp most frequently mention customer service, phone number, and credit card problems. MovingHelp ranks 238th among Moving Service sites.
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Great company. Arrived early and kept in touch via texts. We had them here for a small job. It did not take long and they were very pleasant.
Don't use this moving company, Divine Transition. They literally threw my merchandise in my storage unit breaking a table and lamp. I also overpaid them $80.00. I paid both movers $120.00 each and bought them dinner. I was also told to pay cash after the initial pay code amount of $165.95 I sent a text immediately after they left and they asked if I had cash app to deposit them I've heard nothing since. They can't be located and they should be banned immediately. Thank you for your time. Diane
Don't use this moving company, Divine Transition.
They literally threw my merchandise in my storage unit breaking a table and lamp.
I also overpaid them $80.00.
I paid both movers $120.00 each and bought them dinner.
I was also told to pay cash after the initial pay code amount of $165.95
I sent a text immediately after they left and they asked if I had cash app to deposit them I've heard nothing since. They can't be located and they should be banned immediately. Thank you for your time.
Diane
I have been renting from Uhaul for the past 5 years. Wanted to register for MovingHelp but was declined.
Uhaul Answer: Thank you for inquiring about your standing in the Moving Help MarketPlace. Upon review of your account, it is our decision that your company does not fit our business model and is not a mutually beneficial business relationship.
Uhaul: Does your business have its own truck?
Me: No, we don't own a truck. We have renting trucks from Uhaul Barlow for the past 5 years.
Uhaul: There are photos of trucks being used on your website that are not U-Haul trucks.
Me: That is just a photo, it can be removed. We don't own a truck, we rent trucks from Uhaul.
Nicole LoPresti - Moving Helper Support: Never responded back.
How convenient for moving help.com to place the blame on the movers. Moving help.com should be ashamed of themselves. They take advantage, collect the money and if anything goes wrong, they do nothing to help. Deceitful in their practices. Not only was I charged for time and services not utilized, but damages and missing boxes. Don't use these people! All they'll tell you is sorry for the inconvenience.
Tip for consumers:
Do not use this venue, they will do nothing to help you retrieve monetary damages.
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They packed my trailer for cross country move damaged my property by the way it was packed, charged for 4 hours when only 2.5 hours worked. Dishonest and deceitful practices. Missing 2 boxes at final destination.
Called uhaul who then moved me over to these people, mentioned it'd be a 120$ move and credited my account 750$, then they go on saying that they'd fully refund me if anything was to come up, did so and they still owe me an extra 100$. Never even used their truck or services and then completely tried to screw me over any way they could, 0/10 avoid this company at all costs.
THE BUSINESS ITSELF ACTS LIKE THEY ARE GOING OUT OF BUSINESS, THEY DONT FOLLOW UP AND I DONT BELIEVE THAT THEY ARE LOCATED IN AMERICA, JUST ANOTHER BUNCH OF PEOPLE WHO WANT SOMETHING FOR NOTHING.THEY ARE VERY HARD TO HAVE A CONVERSATION WITH. IF YOU WANT BETTER SERVICE WITH NO LANGUAGE BARRIER THEN TRY AN AMERICAN COMPANY WHERE THERE ARE LAWS TO REGULATE CERTAIN BUSINESS PRACTICES AND AVENUES TO RECOURSE IN CASE SOMETHING EXPENSIVE REALLY GETS DAMAGED
Tip for consumers:
YES, DONT USE MOVING HELPER
Products used:
MOVING HELPERS
U-haul set up a moving company to transport U boxes from distribution centers to home destination. We tried to contact the Moving Company numerous times through calls and emails. The day of service they were a NO SHOW. We got stuck paying almost $150 more to different supplier to get Uboxes moved. Uhaul will not take responsibility for cost increase due to fine print in contract. Check reviews on your service provider so that you are not holding the bag. Do not let UHaul pick a no show for you.
I called and texted this moving company "Top Dog Movers" multiple times before the day they were scheduled to help. I contacted Movinghelp.com regarding my concern and they sent me a text message stating "Elite Movers" were confirmed to assist with our move. This was not the moving company I reserved. Both moving companies have the same contact number. The movers did not show up the day of our move. Disgusted and upset. Will never go through Movinghelp.com.
I should have read these reviews before hiring Ambitions Finest Movers from Gloucester NJ to move my belongings. One of the movers was stoned out of his mind and wandering around picking up and dropping boxes. They tried to move our $1400 couch by ramming it through our front door without any thought or logic. By the time I walked over to check on them the front door was damaged beyond repair and the couch was on the ground. Many boxes were dropped with no worry from the movers, then they flipped our wooden dresser on its tops and slid it into the U-Haul scratching every part. Utilized no real space in the truck and then we told them they could leave and we would finish up. Complained to the owner who told me I was a liar and took no responsibility. Called me immature when I left an honest review. Don't use MovingHelp - it's a bogus scam. Now I am out hundreds of dollars because of careless employees with no experience and an owner who just wants to make money without any real work.
After I specifically confirmed my booking and location 2 months prior, on less than 1 week's notice the mover cancelled on me. (Movers Georges)
Trying to get help from movinghelp.com was useless - only chat and email and they just follow the scripts. No clue on how their site even works.
Used MovingHelp to hire two movers for two hours. The mover sent one person and they were 2 hours late. The mover told me they would issue a credit for half of the moving charge but never did. I disputed half the charge with my credit card company and MovingHelp refused the dispute. MovingHelp's response was that it wasn't their issue even though my payment went directly to MovingHelp. They appear to be a money laundering scheme for small disreputable movers and told me to sue the the moving vendor they matched me up with. Complete scam!
Tip for consumers:
Do not provide the pay code to the mover no matter what they tell you unless you are 100% satisfied.
I reserved and paid for moving help several weeks before my move. On the day of the move, no one showed up. When I called the contact number, they said they were busy and hung up on me.
Because I was unable to move from my apartment on my move out date, I was charged hundreds of dollars for violating my lease.
Don't use this company. They don't actually screen the movers you hire.
After the completion of the move, we noticed several valuables missing from bedroom dresser drawers. This was reported to the police and a case number has been established. I hired Less Stress Moving and Cleaning company. The owners, John Harbison and Karen Petty, showed little or no concern about the incident as they did not answer the phone or respond to calls or texts. There must be a better source for moving help!
Tip for consumers:
Monitor the moving helpers carefully and protect your valuables!
Products used:
Moving Labor
Great company. Arrived early and kept in touch via texts. We had them here for a small job. It did not take long and they were very pleasant.
I hired two movers to help me in Reno, Nevada. They came over on short notice, which I appreciated. I had been under ongoing stress with this move, and they proceeded to steal from me right and left. They stole a camera, lenses, a savings coin bank, jewelry, medical equipment, and a lot of things that were in the boxes and duffle bags they stole from me in the process. I am worried about filing a police report because those creeps know where I live. The losses amount to $6,000.
Long story short, stay away from MovingHelp. Once you pay them there is no recourse for damage! Made the mistake of trusting them and when we unpacked at our destination, lots of damaged furniture. Tried to file a complaint and complete waste of time. Also, you won't be able to speak with anyone either. You can open a dialogue box and then they tell you to work with the packing crew, who have no interest in fixing their mistakes once they've been paid.
Really horrible company. I paid for 2 movers and only 1 showed up so I ended up helping to move everything myself. I even paid them extra for flights of stairs (that I carried my couch, tv, boxes up...) and tipped the one mover well because I assume the lack of organization and terrible service was not his fault. Malicke Cole should be ashamed as he has never answered a single phone call or email - do not use this awful company it's such a scam.
I use this service recently moving fro A to B site my suitcase with personal info missing when we unload the truck in B place tha last person toke the suitcase was the moving helper in point A, so I report to police and report stolen identity's that is so bad
I paid money for service but provider did not show up the whole day but was in touch over messages and then suddenly disappeared. Movinghelp website updates status of my order is completed. I was shocked and wrote 20 emails to movinghelp customer support and they create resolution ticket foe our satisfaction and after 14 days they will send you email saying they can't help by pointing out agreement point no 9. It says they can't help. What a hitech cheating. Be ware Sony loose your hard faught money!
This moving service was absolutely excellent! I booked through U-Haul, and it was so extremely easy. The guys were running a little bit behind, but they let me know right away and it didn't hurt the move at all! They moved my roommate and myself out of our apartment, carried her stuff to her new location and put my stuff in my separate location! They were so helpful, so strong and amazing I would strongly recommend this moving service.
I paid for a company called Ready Movers to move my things and one of the movers hurt his hand and was bleeding and I had no idea at first. He never washed his hands and continued to move my things. When I got to my destination I noticed there was blood dripped all over my belongings. It was disgusting and a safety hazard. On top of that the movers illegally charged me extra money for the move. I called Uhaul and they hung up the phone on me because they know they are responsible. Do not go with this company.
1) Broke stuff including a bed frame and huge glass print/photo.
2) Would not listen, I was moving 1 mile away, we could have made 2 trips... but they kept unloading and reloading the truck to try and get everything in one trip. Ultimately 1.5 rooms of stuff was not moved and I had to do by myself when everyone left.
3) The owner kept calling and uprating me.
4) A month. Later I get something asking for a review... so I tell them what happened to basically be called a liar and asked why I waited a month. Uh... that's when their email asking for a review came. But the owner was rude and kept insinuating I was lying. I didn't even want anything from them... but still had to deal with this POS. I am not adding any photos as it is a waste of my time... there are 352 other reviews here stating the same crappy service.
Tip for consumers:
Don't hire this company! Don't hire this company! Don't hire this company! Don't hire this company! Don't hire this company! Don't hire this company! Don't hire this company! Don't hire this company! Don't hire this company! Don't hire this company! Don't hire this company! Don't hire this company! Don't hire this company! Don't hire this company! Don't hire this company! Don't hire this company! Don't hire this company! Don't hire this company! Don't hire this company!
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I hired moving services... was uprated, everything was not moved. They broke stuff.
Movers contacted us 2 hours before the scheduled time and said they can't make it (some funny excuse that all cars of the three movers broke down), leaving us high and dry without help. Had to find local help at home depot as we had to move that day. MovingHelp had no intension to help us and just stated that they are not responsible for the movers. Now, almost two months later we still didn't get our money back. STAY AWAY.
Tip for consumers:
Stay away, they will let you down
Products used:
Moving help
I prepaid for 2 men for 2 hours. Only one man showed up, he said the other was on the way. He insisted on starting so we did. He refused to load the trailer the way i wanted, and i had to help carry things. I am a senior disabled veteran, thats why i hired help. We finished the job and the second guy never showed up. Tried calling uhaul, but there was a one hour wait. When i finally did reach them, they refused to refund half the money. DO NOT USE THEM
They make us pay for any phone support, if a customer is fraudulent we get back charged the money weeks later how ever uhaul has all control over the payment and info & allows us nothing but we have to take the financial liability for fraud, they also just let people claim fraud, even when we have physical proof a customer is lying they allow slanderous reviews, the ranking system keeps good companies down and bad companies the cheapest. They grade us all by the last 10 reviews meaning 1 bad customer makes you look worse than companies who have 50 reviews and 8 1 stars. A company with 3 1 stars and 300 reviews mostly 5s can sink below a fly by night company…
Also they let us take bad reviews for having to charge in hr increments due to their sight has no way to bill half hours. But they let us hood providers take the blame for everything. They tell customers no refunds on the contract but then make us providers give them refunds even though it means we have to sit on job and wait for customer to get moving help takes an hr. Sinse there is zero dedicated line for moving providers to solve issues. Haha google your moving company hire them there
Tip for consumers:
Moving help has zero loyalty to its good performing companies
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I am a provider on moving hello
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