• MountainCrestGardens

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Overview

MountainCrestGardens has a rating of 4.88 stars from 137 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MountainCrestGardens most frequently mention perfect condition, and customer service. MountainCrestGardens ranks 4th among Plants sites.

  • Service
    4
  • Value
    4
  • Shipping
    4
  • Returns
    1
  • Quality
    4
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What reviewers want you to know

Positive highlights

  • I received my best customer service experience in quite some time from Vince.
  • Ive ordered several times now, and have always been very happy with the plants and service.

Critical highlights

No critical highlights yet

How would you rate MountainCrestGardens?
Top Positive Review

“Highly recommend to everyone”

Johnny H.
2/25/23

I am very impressed with Mountain Crest Gardens! I ordered a set of different succulents, 3 gallons of Bonsai Jack® Succulent & Cactus Soil, and also pots for my plants. The variety of succulents on the website is impressive, the reviews are very good too, so I took my chance and never regret it. The succulents arrived in perfect condition and were well-packaged to prevent damage during transit. The pots were also high-quality and stylish, adding a nice touch to my home decor. The soil provided was of excellent quality, which is important for the health of succulents. I appreciated the clear care instructions provided with the order, making it easy for me to maintain my new plants. I highly recommend Mountain Crest Gardens to everyone!

Top Critical Review

“Bunch of succy thugs; plz read and save yourself and some big ticket disappointments”

sweetu s.
9/17/20

I ordered pastel color theme 25 for $54 and spent my $$ my time researching, taking interest, designing my theme (short stubby landscape with pastel color which won't be a tall order of things) and ordering it after giving a good thought. But these crooks have to mess with the entire order. Except for a couple of stuffs rest all were overgrown ugly bunch of crappy plants! Not only they don't match they are not the variety at all what they show in the picture! Deceiving effing crooks! To top it all I had to shell out another $15 to send the package back to those buttholes! This is what went on; plz read and save yourself and some big ticket disappointments ME: Regarding my order, I got completely different set of tray I`m so disappointedwiththis. I was so excited about this order. I cross checked my order again what I ordered was pastel succulent tray of 25. I got some thing else! Attaching pic of the order that I received. This may have 1 or 2 of the variety of pastels but the set looks completely different than what I have ordered. I need a full refund for the same. Also I need shipment label to send it back to you. MCB: Per the product description for all our collections, stated under What You Receive: "Colors and varieties will be similar to photo, but may vary depending on the season." We pick plants that match the theme of the collection, but the specific varieties vary year-round. ME: Entire order will be different you mention it. You don't want specify variety thats available currently then all thats waste for me as I have similar ones already. Also you dint mention what will be replaced with what. This is $#*!ing nonsense to me that I have bear the returns cost for ordering from you. Its a worst ever experience in the history of my purchase! This will definitely make it a point in my reviews. Thanks so much so nothing! MCG: As stated on the website, the specific varieties are chosen by us. The photos are an example of the types of plants you will receive. If you have specific plants that you would like, we always recommend purchasing them individually. After burning my dreams and interests to ashes this is what I said to them! To match the pastel them you guys dumped some random crap in my package. Returning it immediately! The reviews are going to be included for all the pain I got in this 1 shipment! Worst in the history of my online shopping! Ever! Get a crappy version of bunch of misplaced items and then pay for shipping it back on my own expense! Karma repays in future! For sure! Karma is a b@#$&!

Reviews (137)

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Reviews that mention popular keywords

customer service (7) plants (90)
Thumbnail of user anastacioq
1 review
0 helpful votes
June 17th, 2022

This is my first purchase from Mountain Crest Gardens and am extremely pleased with my purchase, to my surprise my plants arrived in mint condition. They were very well packaged and they arrived all in great condition. This is my first purchase from Mountain Crest Gardens, and highly recommend buying from Mountain Crest Gardens, they sell high quality plants and have grear fast service.
I'm a very happy customer, Tacho

Products used:
Succulents

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnnyh367
4 reviews
4 helpful votes
February 25th, 2023

I am very impressed with Mountain Crest Gardens! I ordered a set of different succulents, 3 gallons of Bonsai Jack® Succulent & Cactus Soil, and also pots for my plants. The variety of succulents on the website is impressive, the reviews are very good too, so I took my chance and never regret it. The succulents arrived in perfect condition and were well-packaged to prevent damage during transit. The pots were also high-quality and stylish, adding a nice touch to my home decor. The soil provided was of excellent quality, which is important for the health of succulents. I appreciated the clear care instructions provided with the order, making it easy for me to maintain my new plants. I highly recommend Mountain Crest Gardens to everyone!

Service
Value
Shipping
Quality
Thumbnail of user maryn543
1 review
0 helpful votes
September 21st, 2020

I ordered 25 soft and 25 hard succulents which arrived the next week. It made me so happy to see the healthy green babies all in their own dirt and pots with full root balls. Reordered from them three times now and will again.

Thumbnail of user lorim296
3 reviews
6 helpful votes
May 7th, 2019

I order from them a few times a year. Great variety of succulents. Everything comes packed well and in good shape.

Thumbnail of user takikok
1 review
0 helpful votes
March 27th, 2018

All of my 11 plants I ordered were packed with care and arrived intact. All had their name tags, and thorough care instruction was included.
Everything was bigger and more vibrant than I expected to be after a long trip. Very pleased with all of my purchase. They are extremely healthy plants and already looking great in my garden. Can't wait to see the grow!
I will definitely recommend their business to my friends and I will be a repeater myself for sure.

Thumbnail of user susanj203
1 review
0 helpful votes
March 15th, 2018

All my plants arrived in good condition. The succulents were smaller than I expected, but as long as they're hardy, they should flourish. The cacti are a much larger size. I've planted them in pots because it's still cold here in TN. Can't wait for spring, but I'm hoping they'll soon grow roots and think about flowering.

Thumbnail of user charlese93
1 review
0 helpful votes
May 15th, 2018

This is the second time I've ordered from Mountain Crest Gardens and I could not be more pleased with the quality. They also pack the plants extremely well, and even after a week in transit the plants arrived in top quality. I ordered 2 mixed trays of 25 succulents and only one looked a little iffy. I will definitely continue to support this company!

Service
Value
Shipping
Quality
Thumbnail of user annap166
1 review
0 helpful votes
April 29th, 2018

I am new to the succulent world, but had heard amazing things about the plants from Mountain Creat. I decided to take a chance and order several different varieties. They arrived quickly, in beautiful condition, and are doing great so far! Now lets pray my thumb goes green and I can keep these beauties alive!

Thumbnail of user joshuaj48
1 review
0 helpful votes
March 7th, 2018

I got all my plants last weekend and they're amazingly beautiful! They all arrived extremely healthy and I got a diverse selection of cacti and succulents. I really appreciated how all of the succulents were names so I can easily look them up and make sure I'm taking care of them we'll, I do wish the cacti were similarly named actually. It also made me really happy how the shipping container was filled with with sustainable materials so I don't have to be guilty about tossing a bunch of stuff into a landfill!

Thumbnail of user nancye57
1 review
0 helpful votes
March 2nd, 2018

My plants are terrific, thankfully! I had great tracking information, but unfortunately the package got stuck in Newark, New Jersey for an extra night in very cold conditions. They were delivered the next day and the plants were nearly frozen, as the heat pack was no longer emitting any heat. The plants lost a few leaves but after warming up, and getting some water are beautiful! Shipping method should be changed, especially with live plants. I give the plant quality FIVE STARS, but the shipping method a TWO.

Thumbnail of user markm488
1 review
1 helpful vote
April 12th, 2018

Plants arrived in perfect condition, small plants in 2" pots, which makes handling them quick and easy upon receipt; the way most Sempervivum specialty vendors supply them is bare-root dry in paper bags, which requires hours of tedious work to get them cleaned, potted, and top-dressed, and labeled. Compared to other Sempervivum specialty vendors that ship bare-root, you will receive about double the quantity of plants, both mature hens and good sized chicks, with those other vendors, as compared to Mountain Crest where 1 plant ordered is one small plant received. When receiving Sempervivum, if a single plant flowers prematurely, it dies (because they're monocarpic) and one depends on chicks to be in existence to keep that variety going, thus receiving one small plant does pose a risk that it'll flower after receipt and die, without yet having a chance of making chicks. For that reason I gave the "Value" rating only 4 out of 5 stars. The plants, while small, are strong and well rooted, growing in a coir fiber medium, which is better that the dreaded peat medium many growers use, I expect they'll grow just fine once "unleashed" into the garden. Highly recommended.

Tip for consumers:
I had difficulty using the web site, where certain functionalities like "Subscribing" to a plant for notification when it's ready and the Wish List, would not work for me from any of several computer devices. I spent the time working with the good folks at Mountain Crest Gardens sorting through the issues, they worked with their web developer to ultimately correct the glitches.

Service
Value
Shipping
Quality
Thumbnail of user suyil
1 review
0 helpful votes
May 6th, 2018

Got my first order and they came in great! I was looking forward to it for days and when they arrived, they were upside down (even there were sign and sticker saying this side up well) But surprisingly everything is so well protected none of my succies were damaged and they are in great condition! I m so in love with my succies and mountain crest is gonna be my favourite website, First choice to shop for more plants

Thumbnail of user ericag54
1 review
0 helpful votes
April 11th, 2018

These plants were fabulous, intact & a quality product. I also love how you used recycled paper to protect priceless plants. Very well thought out. I'm hooked on ordering my garden needs from your site & will spread a positive word. Thank you

Thumbnail of user jeanneb55
1 review
0 helpful votes
March 4th, 2018

I received my plants in good order. Planted them within a few days, lightly watered, placed in the sun and can't believe how they all popped up and took to being planted. I bought enough to give as gifts. Beautiful. Will purchase from Mountain Crest again
Jeanne

Thumbnail of user roseannr2
1 review
0 helpful votes
April 11th, 2018

My succulents arrived quickly and in perfect condition. When I saw how the delivery guy was handing me my package, I was afraid I was going to find a big mess inside the box, but I opened it and it was so well packed that nothing was disturbed. They're so cute that I can't stop looking at them and I can't wait to make my daughter's baby shower favors!

Thumbnail of user megganm1
1 review
0 helpful votes
February 19th, 2018

Arrived in great condition despite the cold. I love the variety and will be using them as gifts at my sister's bridal shower today. Thank you :)

Thumbnail of user joyced40
5 reviews
0 helpful votes
March 12th, 2018

Pleased with plant plus the clay pot. Impressed how well all was wrapped for shipping! I will be ordering from you again.

Thumbnail of user susied7
1 review
0 helpful votes
February 19th, 2018

Every single plant was perfect! These make me so happy and I love to share them with others too! Mountain Crest Gardens obviously take wonderful care of their plant and it shows! I will definitely be a repeat customer!

Thumbnail of user lesliew65
1 review
0 helpful votes
April 29th, 2018

Packaging was green friendly- all recyclable and I even dug in the shredded paper. The plants I purchased arrived healthy and robust. Of good size.

Thumbnail of user paulad64
2 reviews
0 helpful votes
March 10th, 2018

Ive had nothing but a positive experience with this great company. They have great plants at great prices & when I order I get my items very quickly and in great shape.

Thumbnail of user jessicac269
1 review
0 helpful votes
April 29th, 2018

We did this as a program for our dorm and about 50 people turned out to pot the succulents. They were easy to transfer and were fresh and healthy when we received them, besides having beautiful color!

Thumbnail of user dianeh130
3 reviews
0 helpful votes
March 12th, 2018

The plants I received are very healthy but are super tiny. They look good after I re-potted. They lost most of their soil through shipping.

Thumbnail of user nathanielm18
1 review
0 helpful votes
April 5th, 2018

Everything arrived in great shape and looks fantastic. The only thing is I wish they had more items in stock. They seem to always be out of a bunch of items.

Thumbnail of user reneec72
1 review
0 helpful votes
April 3rd, 2018

Great plants! The plants came in perfect condition even in cold weather. I bought a heat pack. Great company to deal with, fast shipping.

Thumbnail of user manan11
1 review
0 helpful votes
April 11th, 2018

All the plants except one arrived in good shape. Hope the sad looking one will survive... but over all, I'm happy with my purchase! :)

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About the business

Large variety of succulent plants available: Sempervivum, Sedum, Soft & Hardy Succulents, Echeveria, and affordable Wholesale Succulent Plug Trays.

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