• Moon Magic

Moon Magic

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Overview

Moon Magic has a rating of 3.8 stars from 511 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moon Magic most frequently mention customer service, wrong size, and beautiful jewelry. Moon Magic ranks 9th among Custom Jewelry sites.

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This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 84.1%
Positive
116
Neutral
0
Negative
22

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5,714 reviews

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How would you rate Moon Magic?
Top Positive Review

“Seriously obsessed!”

Svitlana S.
9/14/24

Seriously obsessed! My first ring from Moon Magic was Moonstone Flourish, and I just recently tried their new floating design, the invisible band gives it this cool, magical vibe. Beautiful craftsmanship and the energy of these stones is simply amazing!

Top Critical Review

“Bad product”

Shalayah M.
10/6/24

Purchased a lovely ring - "rose gold" rubbed away within 3 months of normal wear. When I messaged about this, they said it was normal wear and tear and outside of their return window so nothing to be done. Very disappointed and will never shop these products again. I would expect $20 for these rings, not $120.

Reviews (511)

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moon magic (283) customer service (284)
Thumbnail of user lilyn79
1 review
0 helpful votes
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October 2nd, 2024
Verified purchase

I've purchased from Moon Magic multiple times over the years. At first, I was in love with the pieces that I got. However, there were issues that came up after my first purchase. There was a pair of dirty earrings that I got refunded for, but the customer service specialist promised me another pair of jewelry that never arrived. Then, I ordered the mystery deal that was pretty expensive, but when the order came, everything seemed to be sloppily thrown inside the box. It seemed like I just got a bunch of returned pieces.

As mentioned above, I had one experience where I received a pair of earrings that came pretty stained - there was a weird substance on the rose gold. I got a refund for the pair but was promised another piece of my choice to make it right. Nothing ever came. While I did get a refund, it wasn't cool that my hopes were up on an empty promise with zero follow up.

Reason I chose this business:

I thought it was a nice concept to have jewelry that was authentic and more affordable.

Service
Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Lily,

Thank you for taking the time to leave us a review.
We are truly sorry to hear that you are not satisfied with your experience.
Upon checking we can see that our customer support team has reached out to you in order to find the best possible solution. Please reconnect with them so we could resolve this in the best possible way.

Kind regards,
Moon Magic

Thumbnail of user nathaliea74
1 review
0 helpful votes
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October 17th, 2024
Verified purchase

I bought a ring from Moon Magic and I reached out to the customer service as I had some questions about the sizing. They were super helpful, answered all my questions very fast and in a professional manner. My ring is so beautiful, the moonstone is an eye-catcher, getting lots of complicments every time I wear it. Will definitely come back to buy more jewelry!

Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Nathalie,

Thank you for sharing your experience! We’re delighted to hear our customer service team was able to assist you and that you love your beautiful Moonstone ring. We can’t wait to welcome you back for more stunning pieces!

Kind regards,
Moon Magic

Thumbnail of user markusb99
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

I bought a couple of rings and a necklace for my sister's birthday and she was absolutely thrilled! The packaging was beautifully done - perfect for gifting. Plus, the order arrived even sooner than expected. Overall, I highly recommend it!

Thumbnail of user anaj203
Ana J. – Moon Magic Rep

Hello Markus,

Thank you so much for your wonderful feedback! We’re thrilled to hear that your sister loved her birthday gifts and that you were pleased with the packaging and delivery. Your recommendation means a lot to us. If there’s anything else we can assist with in the future, don’t hesitate to reach out!

Kind regards,
Moon Magic

Thumbnail of user waldemarl12
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

I was really happy with my order. Not only was the product quality very good, but also the entire order processing! The goods arrived on time and I have no complaints. The next order will not be long in coming. Many thanks to Moon Magic!

Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Waldemar,

Thank you for your kind words! We’re thrilled to hear you were happy with the product quality and order processing. It’s great to know everything arrived on time. We look forward to your next order—thank you for choosing Moon Magic!

Kind regards,
Moon Magic

Thumbnail of user barbaram4280
1 review
0 helpful votes
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October 2nd, 2024
Verified purchase

All my Moon Magic purchases have far surpassed my expectations - I have a penchant for rings, especially a raw Rainbow Moonstone. Its natural form and colours it emits when the light reflects through it is truly beautiful and maximised further by the design of the ring.

On point - listens to your inquiry and are prompt in responding and ensuring your shopping experience is reflective of their high standards in their jewellery line.

Reason I chose this business:

Far superior in design and look such as layering or mixing of jewellery/stones, whether for informal or formal occasions. Affordable, especially when sales are on.

Service
Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Barbara,

Thank you so much for your kind words! We're thrilled to hear that your Moon Magic purchases have exceeded your expectations. It’s wonderful to know how much you appreciate the beauty of the raw Rainbow Moonstone and the design of the ring.

Kind regards,
Moon Magic

Thumbnail of user maryw4565
1 review
0 helpful votes
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October 2nd, 2024
Verified purchase

I have been a customer with Moon Magic for years now and so appreciate the attentive, beautiful craft of their jewelry! There is evident care and careful design. I haven't needed much customer service support help for my myriad of purchases, but the few times I needed it they were prompt and kind and helped solve the issue quickly and favorably!

The few times I needed support they were prompt with a reply and offered solutions that were favorable and resolved the issue!

Reason I chose this business:

Beautiful designed, elegant jewelry, conscientious and trustworthy company

Service
Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Mary,

Thank you for your amazing review! We’re so grateful for your loyalty over the years and thrilled to hear that you appreciate the craftsmanship and design of our jewelry. It’s wonderful to know that our customer service team was able to assist you when needed. Your kind words about our values mean so much to us. If you ever have more questions or need assistance, we’re always here for you.

Kind regards,
Moon Magic

Thumbnail of user volkant6
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

I always struggled with gifts, but for the last 3 years I found my holy grail.
I swear my girl is so happy whenever the opens the box and sees Moon Magic.

Design, Quality and Meaning - all perfect (I don't have any clue, that's what my girl said :D) .

Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Volkan,

That’s fantastic to hear! We’re so glad you’ve found your go-to gift with Moon Magic. It’s wonderful that your girl loves the design, quality, and meaning behind the pieces. Thank you for sharing your experience!

Kind regards,
Moon Magic

Thumbnail of user trudej
1 review
0 helpful votes
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September 21st, 2024
Verified purchase

I was unlucky to receive a piece of jewelry that had a defect. I contacted customer service, and they arranged for me to get a brand new one in the mail, free of charge, and even free shipping! Not just a beautiful and magical item. The customer service is at least as magical! Strongly recommend

Thumbnail of user anaj203
Ana J. – Moon Magic Rep

Hello Trude,

Thank you for your fantastic review! We’re so glad to hear that our customer service lived up to the magic of your new jewelry. Your satisfaction is our top priority, and we’re thrilled we could make things right for you. We truly appreciate your recommendation and can’t wait to serve you again!

Kind regards,
Moon Magic

Thumbnail of user adoy
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

There were some bumps on the road to get a ruby necklace delivered to me in Europe. These bumps were not in Moon Magics control, yet they supported me through the journey and I got help all the way. The gift was much appreciated by my fiancée. Thank you Moon Magic!

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Value
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Quality
Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Ado,

Thank you for your wonderful feedback! We're delighted to hear that despite the delivery challenges, we could support you and that your fiancée loved the necklace. Your satisfaction means a lot to us.
Thank you for choosing Moon Magic!

Kind regards,
Moon Magic

Thumbnail of user alinan38
1 review
1 helpful vote
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September 4th, 2024
Verified purchase

I purchased Eden Hoops in Sterling Silver back in November 2023. My order was delivered to Poland in 5 days. I am wearing my Earrings without taking off and they are still shining like new which makes me feel really confident in gems and materials Moon Magic are using for their jewelry.

Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Alina,

Thank you for sharing your experience! We’re delighted to hear that your Eden Hoops are still shining brightly and that you’re pleased with their quality. It’s great to know our materials and craftsmanship are meeting your expectations. If you ever need any assistance or have more feedback, we’re here to help!

Kind regards,
Moon Magic

Thumbnail of user carolyns1845
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

I love getting my new ring or necklace in the mail. It is always packaged very beautifully also. Putting my jewelry on from Moon Magic always makes me feel special. I can't help but stare at my ring often throughout my day. The moonstones are my favorite.

They wanted to take care of it quickly and were very polite.

Reason I chose this business:

I know I am buying the real stones at Moon Magic. Also I love the settings of the jewelry. What you get looks the same as in their ad.

Service
Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Carolyn,

Thank you for your lovely feedback! We’re delighted to hear that receiving your jewelry feels so special, and we’re thrilled that you love the Moonstones. We take great care in packaging, and it’s wonderful to know it makes your experience even better.

Kind regards,
Moon Magic

Thumbnail of user mariams81
1 review
0 helpful votes
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October 5th, 2024
Verified purchase

The jade gold necklace looked so beautiful online. For the price, I expected good gold plated quality. Upon receipt, the quality of the chain looked very cheap. I have never worn it and kept it in the box to preserve it. To my surprise, I open it 2 months later and see that the chain has gone copper. For paying $170 USD, I feel misled and taken advantage of. I usually don't leave negative reviews. Authenticity and quality brings returned customers. I wish that the quality would reflect the cost. Very disappointed.

Reason I chose this business:

I thought we were aligned in values

Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Mariam,

Thank you for taking the time to leave us a review.
We are truly sorry to hear that you are not satisfied with your experience.
Upon checking we can see that our customer support team has reached out to you in order to find the best possible solution. Please feel free to reconnect with our customer support for any questions you might have.

Kind regards,
Moon Magic

Thumbnail of user valeryo5
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

I had a great experience with numerology report and I'm very pleased with the info that I've got. I'm very interested in astrology and I can say I've got a lot of insights from the report. I was surprised as it was really about me and my character and all of that you can find out only from your date of birth. I do really believe in all this stuff, so this can help you to find some advices about your life path and on which things you should concentrate more, how to achieve your life goals etc. For me that was very useful and I recommend this to anyone who wants to find some more answers about their life

Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Valery,

Thank you for your wonderful feedback! We're thrilled to hear that the numerology report provided valuable insights and resonated with your character. It’s great to know you found it useful for your life path. Your recommendation means a lot!

Kind regards,
Moon Magic

Thumbnail of user manuelv241
1 review
0 helpful votes
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September 18th, 2024
Verified purchase

The moonstone necklace I purchased is absolutely stunning! The stone catches the light beautifully, and the craftsmanship is top-notch. Fast shipping and great customer service too. I'll definitely be back for more!

Service
Value
Shipping
Quality
Thumbnail of user anaj203
Ana J. – Moon Magic Rep

Hello Manuel,

Thank you for your lovely review! We’re so happy to hear you’re thrilled with your moonstone necklace! Your compliments on our craftsmanship and customer service mean a lot to us. We can’t wait to see you back for more beautiful pieces! 🌙✨

Kind regards,
Moon Magic

Thumbnail of user sianb29
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

I ordered a ring from MoonMagic that ended up being too big. I contacted customer service to exchange it for a smaller size. I did have to post the first one back to the US (didn't realised even though tried to do research first, that they are based in US) and then the replacement ring was arranged. I had to pay for the postage to send first one back and had to pay duty/customs for new one (this was covered on original purchase).

Inna in customer service was amazing! Really helpful and communicative through the whole process. Thank you Inna!

I received my new ring it fits perfectly and looks beautiful! I love my purchase and while the exchange process took a couple of weeks it was a smooth process throughout! Thank you team

Service
Value
Shipping
Returns
Quality
Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Sian,

Thank you so much for your lovely feedback! We're delighted to hear that you’re happy with your ring and that our service met your expectations. Thanks again for your support, and enjoy your beautiful new ring!

Kind regards,
Moon Magic

Thumbnail of user janineh176
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I bought a moonstone 18K gold plated bracelet for my sister for her birthday (same one I have and it's gorgeous!). When she first wore it, a piece broke off the end of the bracelet unexpectedly. I told the company about this and they immediately shipped me a new one free of charge. So thankful my sister will have a matching bracelet with me now.

Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Janine,

Thank you for sharing your experience! We're so glad we could help and that your sister will have a matching bracelet. We appreciate your understanding and support!

Kind regards,
Moon Magic

Thumbnail of user jl636
2 reviews
0 helpful votes
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October 2nd, 2024
Verified purchase

I bought the archer ring which I added to my ring stack along with other brands. I take my rings off for cleaning, bathing, work, etc. All of my other gold vermeil rings have maintained their colour, but the one from moon magic had completely faded in a month! It's completely silver now, there's no more colour to it. Surely if it was due to improper care my other rings would have had the same issue. I couldn't believe how quickly it faded!

They told me because I contacted them outside of the 30 day returns exchange period, and colour fading is normal wear and tear (even though it only lasted a month)
They offered me 50% off another purchase.

Why would I want to purchase another piece of jewellery from overseas that took longer to come than the colour lasted?

Reason I chose this business:

I loved the designs and branding

Service
Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello J,

Thank you for sharing your feedback! We’re so sorry that you experienced an issue with your item.
Upon checking we can see that you have already been in contact with our customer support team and that we have offered the best solution we could. Please reconnect with our customer support for any questions you might have.

Kind regards,
Moon Magic

Thumbnail of user eveline.forrer
1 review
0 helpful votes
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October 17th, 2024
Verified purchase
• Updated review

I ordered my numerology report and I'm really surprised, that's 100% me 💯. The report gave me a clear picture of my strengths and weaknesses and encouraged me in my plans 🤩. For each area, I was given small tasks to help me build my strengths and improve where I have weaknesses. I am really delighted to have ordered it. Thank you MoonMagic 🥰

Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Eve,

We’re so thrilled to hear that you loved your numerology report! Thank you for sharing your experience, and we’re here to support you on your journey!

Kind regards,
Moon Magic

I love how the gem is sparkling in the sun
September 12th, 2024
Verified purchase
• Previous review

Since I have this ring I often find myself slightly moving the hand back and forth in the sun and watch the blue shimmer of the moonstone. And this design is so special, that even after such a long time I wear it almost every day and still love it. I'm happy it still looks as beautiful as on the first day.

Products used:
jewelry

Value
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Thumbnail of user milob91
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

My girlfriend's friend suggested Moon Magic, so I went for it.
My girlfriend was over the moon with the pisces contellation necklace. Lol The whole experience was easy, and the pieces look even better in person. Definitely worth it and i'm glad i took the recommendation.

Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Milo,

We're so glad to hear that your girlfriend loved the Pisces constellation necklace! Thank you for trusting the recommendation and sharing your positive experience. It’s great to know the pieces exceeded your expectations. We appreciate your support!

Kind regards,
Moon Magic

Thumbnail of user sophieb294
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

I love my moon magic ring! I have a connection with it, every time I am not wearing it, I have a feeling that I am missing something. Moonstone is my birthstone and I believe it gives me strength and power! I will definitely be back to buy more items from Moon Magic as I trust them and believe in the authenticity of their gems!

Thumbnail of user anaj203
Ana J. – Moon Magic Rep

Hello Sophie,

We’re so glad to hear that your Moon Magic ring resonates with you so deeply! It’s wonderful to know that the moonstone holds such special significance and provides you with strength and power. Thank you for your trust and enthusiasm— we can’t wait to welcome you back for more unique pieces in the future!

Kind regards,
Moon Magic

Thumbnail of user paulineb350
1 review
1 helpful vote
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September 4th, 2024
Verified purchase

The ring is just perfect, it is so beautiful and so comfortable to wear. I completely forget I am wearing it because it's so light. The stones are very pretty and reflective. Couldn't be happier, I want them all now!

Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Pauline,

Thank you so much for your wonderful feedback! We're thrilled to hear that you love the ring and find it both beautiful and comfortable. Your satisfaction means a lot to us, and we’re excited to hear that you’re interested in exploring more of our collection. If you have any questions or need assistance with future purchases, please don't hesitate to reach out.

Kind regards,
Moon Magic

Thumbnail of user larissam92
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

I absolutely love the jewelry of Moonmagic its my favourite jewelry and I actually dont want anything else anymore. I am ordering it from the Netherlands, and I have to wait a bit, but it is so worth it! Even my wedding and engagement ring is from Moonmagic

It was great

Reason I chose this business:

I adore the pieces beautiful stones and quality

Service
Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Larissa,

Thank you so much for your lovely message! We’re thrilled to hear that you love our jewelry and that you chose us for your wedding and engagement rings—that truly means the world to us.

Kind regards,
Moon Magic

Thumbnail of user ayeshad19
1 review
1 helpful vote
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October 23rd, 2024
Verified purchase
• Updated review

All the crystals on the jewellery I've purchased are great quality and gorgeous colours. Their gold vermeil plating is the most durable gold plating I've had and they're the only brand I buy my jewellery from now.

I received a necklace chain with my three piece ring mystery bundle, I got to keep the chain and they sent out the missing ring for free.

Reason I chose this business:

Very reasonable prices, gorgeous crystals and the designs fit my aesthetic

Service
Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Ayesha,

Thank you for your wonderful review! We’re thrilled to hear you love the quality and colors of our crystals, as well as the durability of our gold vermeil plating. It’s great to know you’re a loyal customer! We’re glad we could resolve the issue, too. Your support means so much to us!

Kind regards,
Moon Magic

Only ever had one issue that was resolved
September 10th, 2024
Verified purchase
• Previous review

I have placed quite a few orders with this brand and I am very happy with the quality of all of them, the only issue I have ever had is with the mystery bundles, I was sent two rings and a necklace instead of three rings. The company have been very accommodating with this issue and are sending me another ring without having to return the necklace.

It was handled very well although it did take a couple of days but I am very happy with the results.

Reason I chose this business:

I chose moon magic for their gorgeous crystal and their very durable gold vermeil. They also have many rings that fit my aesthetic.

Service
Thumbnail of user rachelb1850
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

The stone in my necklace snapped in half after a couple of months and they refused to replace it, said it was my fault (how could i snap a tiny stone in half in my necklace! Then the middle stone in my bracelet turned yellow and they said "thats just what opals do if they get wet" and the stone FELL OUT of my ring - again my fault wouldnt replace. Lovely looking jewellery but terrible terrible quality! I will NOT buy again!

Wouldnt help, blamed me for all the faults!

Reason I chose this business:

Looked nice

Service
Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Rachel,

Thank you for sharing your feedback! We’re so sorry that you experienced an issue with your item.
Upon checking we can see that you have already been in contact with our customer support. Please reconnect with them so we could resolve this in the best possible way.

Kind regards,
Moon Magic

Thumbnail of user kristjant13
1 review
0 helpful votes
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October 23rd, 2024
Verified purchase

I bought the ring set according to the sizing guide, but wanted it to be a surprise, so I could not measure it and used a good fitting ring as a reference. The ring turned out to be too small. So I have to decide whether I return it or let it get adjusted. The return process from my country was quite troublesome, because I got the shipping address and I had 7days to return. As I got the address, it was possible to get the price for the shipping from available companies in my country. The shipping costs started at around 20% of the ring set's price. But with the risk that the size one would still need adjusting it was cheaper not to return it. When I finally got the price of the adjustment it was at about 50% of the ring set's price. Since everything took longer than expected, I wasn't able to return the rings and now they are just sitting on the shelf and not being worn.
So if the return process was more flexible or organised better, then the overall process would have been excellent.

Really nice and helpful workers

Reason I chose this business:

I chose Moon Magic, because it had the nicest look, a relatable meaning, and of course the non stop targeted ads in social media

Service

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From the business

Since 2016, our mission has been to design jewelry that is as powerful and meaningful as the ones who wear it.
We believe that everyone deserves jewelry that goes beyond the surface. That’s why we handpick each gemstone not just for its beautiful gleam, but for its unique energy and potential for self-expression and healing.

✓ We use 100% authentic, ethically sourced gemstones that are independently tested by GIA (Gemological Institute Of America)
✓ Each piece is designed right here in-house, ensuring nothing but originality in every piece
✓ When it comes to quality, we don't compromise - we use the finest premium metals & have a strict quality control in place
✓ 1.8+ million followers across socials & 500k customers and counting...
✓ Beautiful, gift-ready packaging

Note from our founder - Laura:

Since 2016, Moon Magic has been creating beautiful, high-quality, and affordable jewelry that taps into the powerful energies of gems. Our pieces are not just accessories, but soulful companions designed to resonate with your inner spirit while having a modern style.
Whether you're seeking enhanced intuition, greater self-love, or a confidence boost - our jewelry is created to help you flourish. Consciously handpicked and carefully crafted, each gem offers energizing properties to enrich and beautify your daily life.
We hope the radiant glow of our gems serves you as a reminder of the incredible magic around and especially within you.

Sent with love, from our hands and hearts to yours.

With Love & Magic,
Laura

Company Representative

Thumbnail of user markusb33
Markus B.
Typically responds within 4 days

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