I get great deals, free fast shipping and a lot of professional products at a very competitive price. Also the live chat is very helpful and quickly responds
Good service and fast delivery! I had no problems whatsoever, would recommend and will purchase again!
I wear a 14G in my ears and because of this I have a hard time finding anything dangle wise for my dressier events. The belly rings work wonders, plus no one can beat your prices.
They are by far the best tattoo supply co on the web that i can find, plz dont ever lose the helpful people that help run the company you have an awesome team
Ordered some ink and they apparently were out of stock but didn't say. All they would offer was store credit. However they have an excellent selection of supplies. They will continue go be my first choice tattoo supplier, however I'll be shopping around for another.
I placed an order at the website, 3 days have passed and i still dont know if the items have been shipped or not (or if they will ever be) since ive got no answer from customer service or any email what so ever. Besides that i see they have a good inventory and very reasonable prices.
The shipment is arrive at the same manner which was mention at the time of purchase i like the service but when i order second the link was going on expiring date the product was retun but the time taken
Most of the bracelets hold up pretty decently, but I have had the buttons break off on several of them. They only cost like $2.75 a piece so that is to be expected. I sell the things for $20-$25 each at my mall kiosk so no worries, I easily make my money back.
Ordered supplies July 2020, Emailed them, still no feedback, telephone goes straight to voicemail and no supplies yet... What is going on people?!?!?!?! Stop Playing with "My" money.
The site said free shipping if you spent 200.00 which is more than any competitor on the web... then took them 4-5 days to ship my small order then it goes ground from east coast to west coast and will take a week to get to me so after almost two weeks I will get my supplies! Before I even ordered from these guys I asked about one of there products and if it worked with a common tattoo machine used by thousands today, and I got told to email the manufacturer! Why they couldn't email or call there products manufacturer when they are the ones carrying there product is beyond me... crappy service with crappy shipping and crappy processing times most likely will not be ordering from them again... shame shame
Company is a joke. Both times I have ordered I have had to wait 12-15 days before the order is even shipped. Then the items are not the same as what was listed, or items missing due to "low stock" or out of stock. Had to send power supply back 3 times due to not working right out of the box, and then was told it would take 3 months to get another due to out of stock, or i could pay an additional $55 to upgrade to the next best item. Complete bull$#*!. Was told the processing time is one week, after 2 I called again and was told it was because payment was not received until 8 days after ordering, even though my aypal account clearly shows the payment was made same day as order. Stay away from these idiots, they wil rip you off at any opportunity.
This website is a joke. You will order something and after the order is shipped out and you have paid, you will receive an email saying that an item was out of stock, or that an item you ordered had limited amounts so instead of 10 you are only getting 2. You don't even know until it is too late. The customer service team is awful and rude. Stay away from this place and RUN if you ever enter their website.
Thanks for your review. We used to have many problems with out of stocks. Based on the date of your review, I know that we have implemented a new live inventory feed to our website so we should encounter very few out of stock issues any more. That was a frustrating issue for a long time for you and for us. Thanks for your business.
Just now Delete
I've made 3 orders so far. The first one was fine, just took forever to get to me. The second order I didn't know some of my items were out of stock until I opened the box and thought it was missing, only to go online and see it was refunded. They have no communication. My third order I ordered NITRILE gloves and received Latex. Sent emails, called, left messages, and nothing. The girl on the phone was extremely unprofessional and rude. Its now past the time period I can return gloves I'm allergic to, and still no answer. Ridiculous. Filing complaints everywhere I can so someone else doesn't have the headache I had. Go somewhere else to order jewelery or supplies, unless you like being ignored, lied to, and waiting forever.
I am sorry to hear about your experience. This is not how we do business and I will look into this. We try to harbor a great customer experience. We will use this information to improve our ongoing efforts.
Ordered from them about two weeks ago. Order has still not shipped to this day. After about 10 days I called them and they told me my order would ship "tomorrow". Tomorrow came and went and order still never shipped. Called back the next day and was told my order would ship later that day. It did not. Asked customer service why it was taking so long to ship my order and they told me March was an extremely busy time of year for them. Why the heck would March be an extremely busy time of year? And what kind of business has a 1-2 week+ processing time to get an order out? Emailed them yesterday and still have not gotten a reply from that either. This place is a joke
Hi Joe - Sorry you had a bad experience with us. We do have a very strong tattoo season in the months of February and March. This is due to the tax return season schedule. We try to ship all items within 24 hours, but we are not always able to meet our own deadlines. Increasing the rate at which we ship out items is a huge benchmark for us. We will continue to work hard to make a purchase on monstersteel.com to be quick, efficient, and affordable.
Worst company I have ever dealt with. I was opening a tattoo shop and had a few last minute things I needed to open. Placed a C. O. D. Order 10 days before opening. Somehow the package got shipped back to them. I called Fedex and they told me they would ship it back for free as long as monster steel gave the ok. Monster Steel refused to approved the reship. I would have had my package on opening day, but because they refused I had to return $1100 in deposits for my opening. The order was only $224.72 The order I placed before that was $1981. 09 You would think they would try to help but instead they refused. However the package arrived today June 11 lol. THE WOST COMPANY EVER! BUYER BEWARE!
Thank you for the review and sharing your experience. COD shipments can be a little tricky. There is no such thing as a "free service" from Fedex. If they go back out, they charge us a $13 COD fee. I am sorry you had a bad experience with the COD process.
I actually buy from them all the time. I have learned not to buy piercing tools or jewelry because they rust. They are supposed to be stainless steel. Terrible product. When I called them and sent them pictures of the 6 rusted tools they offered me a 25 % discount/refund. My pictures weren't clear? They finally offered to give me a refund once I mail everything back. They are rude. They don't care about making things right for customers. I asked that a manager return my call, never got that call back. I ordered tubes, received the wrong ones, took them a week to ship out the right tubes and they had no interest in expediting the right order. I do continue to buy Cavicide wipes and rubber bands, piercing needles etc, because they are good and priced well. But the customer service sucks so bad, I'm not sure the prices are worth it. I have figured out the hard way, what is okay to order from them and what isn't.
We are really sorry to hear this. We absolutely do not want our customers to have such an experience. We are a professional tattoo supply company and have been in the business for 15 years. When an item is identified as not meeting our standards, it is quickly removed. Please contact us directly and privately about your order so we can make this right for you.
I ordered some jewelry from them and it took them a week to put my order together and ship it out. When I called to check the status, the girl on the phone was was rude and condescending. I order body jewelry from other companies all over the United States and it only takes 2-5 days to get the order to my shop. So they send me a tracking email because my order has finally shipped, with a tracking number. Tracking number does not work, so I call MonsterSteel to check on my order. They informed me that my package was with a PRIVATE SHIPPING company, and then they give it to USPS to continue to me. What?! Why is a private shipping company even needed to ship something using USPS? They are located in Florida, are they on their own island or something? But when I started to ask her why, she hung up on me. So, I will no longer be ordering from MonsterSteel.com, and I hope that others read this review and think twice before placing an order with them!
Thanks for your review. I can understand your frustrations. In order to offer free shipping on orders, we use third party carriers such as DHL, who in turn work in conjunction with USPS. Your order was likely shipped by DHL which simply means that DHL picks it up at our location, sorts it, then hands it off to the US postal service for final delivery. Sorry for any confusion.
I ordered a few items (10 needles, one bottle of black ink) three weeks ago. Waited 11 days for my package to be updated as "shipped". Four days after that, I had a full refund in my account, and no correspondence from MonsterSteel about why that would be. So I called, and the woman who answered the phone basically told me I shouldn't be upset that I'm not receiving my items because I received a refund.
Me: I'm not receiving my items? They were marked as shipped.
Her: Well you have your money back so we don't owe you anything.
Me: Debatable, but can you tell me why I didn't receive my items, and why I wasn't notified? If I hang been going through my visa transactions I wouldn't even have known, I'd still be waiting!
Her: You got your money back.
Me: Okay, thanks for clearing that up for
Her: *hangs up*
So yeah, only order from this site if you have no intention of ever receiving your products.
I am very sorry to hear you had such a bad experience with us. Let me confirm that this is not the norm and I will look into this. Can you please tell me the order number? We strive to exceed your expectations in all respects, including customer service. I am sorry we let you down on this instance.
Still waiting for my plugs... two weeks later and I haven't recieved them. I was charged though, so I will be contacting my bank so they can investigate!
Overview
MonsterSteel has a rating of 3.6 stars from 118 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MonsterSteel most frequently mention customer service and fast delivery. MonsterSteel ranks 1st among Tattoo sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review. We used to have many problems with out of stocks. Based on the date of your review, I know that we have implemented a new live inventory feed to our website so we very seldom will encounter out of stock issues any more. That was a frustrating issue for a long time for you and for us.