If you were one of the people who ordered around Black Friday and never received your order, file a claim at bbb.org. If we have enough they can do something about it.
I found this site after watching countless youtube videos. I wanted good Jean but wanted to avoid fashionnova because they have bad customer service. Its has been six days and two emails and several messages and I have not heard a word from the company. I am so surprised by the blatant disregard for customers from a company which is so highly endorsed. Lesson learned plz don't believe the hype!
I ordered 2 pairs of jeans from them. They showed up about a week late, one of the pairs isnt even the one I ordered. I actually like them a lot so I decided not to send them back even though there a bit small.
I ordered on on cyber Monday and no tracking no confirmation not response to my emails the website is closed. I've ordered 2times and no problem... what the heck is up!
I ordered from them just to avoid FashionNova, and I regret making such an impulse purchase. When I saw "Fast Shipping & Easy Return On All Orders Fully Tracked" on their site, I was impressed. But, I found out last minute that their return policy is no full refund, return shipping is on you (which is fine), but you only get store credit back (which is NOT fine). I contacted them within 5 minutes of placing the order to see if I can cancel, and they purposely ignored my email for days, then shipped out my package anyway. Again, I take that as my loss and mistake.
But to this day, I have yet to hear from them to reply to at least tell me "sorry we can't cancel the order". While the package did come 2-3 days as they advertised, I'm never purchasing from here again. If you're familiar with Aphrodite jeans and don't mind a store-credit-only return policy, shop here. They do ship fast. Otherwise, steer clear; their business model is like FashionNova and they are only known from Instagram, nowhere else. If you expect decent customer service and a shopping experience like a real retailer, you won't find it here.
I came across Monotiques when I was watching YouTubers. They were obviously given these jeans for free to promote them because not a single one of them mentioned the store-credit only return policy. Oh, and the website shows the jeans zoomed in at the pockets as if the pockets exist. I bought 4 pairs and not a single one had real front pockets and it's not stated anywhere on the product's description.
Okay, so like every body else, I placed a order with this company on Black Friday. I checked like a whole week straight and it kept saying order unfilled, which I didn't worry about because I know it get a hectic over the holiday season. I expected a delay. But today my fav YouTuber went live on Instagram talking about how people vot scammed and the website and their Instagram being deleted. I couldn't believe it so I looked it up myself, and low and behold they ha e $#*!ing vanished. I WORKED SO MUCH $#*!ING OT JUST TO BE ABLE TO BLACK FRIDAY SHOP THIS YEAR. Now, I didn't spend as much as everybody else, but I worked my $#*! off for every $#*!ing dollar I paid to them for my $#*!. I will be reporting them to BBB and hopefully i can get my mi ey back from my bank.
Answer: They seem to have been a legit company before but could not meet the demands of Black Friday and rather than make everything right, they've run off with their customers money without a trace. They have deleted their website and IG!
Monotiques has a rating of 1.2 stars from 26 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Monotiques most frequently mention black friday and customer service. Monotiques ranks 61st among Jeans sites.