Overview
MoneyKey has garnered a mixed reputation, with many customers praising its efficient service and supportive customer representatives who provide clear explanations of loan terms. Users appreciate the quick access to funds and the flexibility in repayment options, often highlighting the professionalism and patience of staff. However, concerns arise regarding high fees and the complexity of repayment structures, leading some customers to feel misled. Additionally, there are reports of unauthorized transactions and account freezes, which have contributed to skepticism about the company's integrity. Overall, while MoneyKey is recognized for its customer service, potential borrowers should be cautious and fully understand the terms before proceeding.
This summary is generated by AI, based on text from customer reviews
Kristen was the MOST polite CSR I have talked to today. She was knowledge able and very friendly and assertive and outgoing. Kristen was extremely nice to talk with. I would love it if all of the CSR's in the world worked for the customer like Kristen. You go girl!
The representative was polite and she help me with my loan I ask for without any problem. Her customer skills is wonderful. She help with with my loan with a breeze. I don't have any bad complaint about her at all.
I love your service your have been giving me, and always been there in my time of need. Thank you for all you done and I hope I will always continue being serve by you. Irene thank you for being very pleasant and all the agents who work for MoneyKey, Roberto Soto.
I have spoke to a couple of service reps and they all were nice. They were very knowledgeable and was willing to see if I had any concerns. Roaman was the representative who I talked to
Tonight was exceptionally nice.
MoneyKey helped me right away as soon as I needed it. Wonderful great people. I would recommend MoneyKey to anyone who needs funds right away, they will work with you and help you as much as they can.
I called in with great concerns about my account this was actually the second call I'm I've made and Gizelle affirmed any concerns that I had would be taken care of. I've been using MoneyKey now for 3 years and they are awesome.
I was very pleased with the way my interview was handled and the courtesy of the young lady that my interview. I appreciated that it was handled in a expedient manner. It was an overall good experience. If in the future I need another pay day loan I would certainly use Money Key
Diana was so patient and she helped resolve an issue that was not aware of! She was efficient and quick. She asked all of the necessary information and even helped me to get the best loan amount! Thanks, Diana!
Great service! She really made my day and helped me. She was very nice and professional. Irene should be given kudos for her great service. I work in customer service so I really look for a great customer experience.
Sooo after paying off a loan with this dumb $#*! company. I call to get another and the dumb $#*! say she can't reopen my account! Really wow but I paid my loan in full! What a dumb $#*!. Never again!
This company understands that you go through hard times in life and will help you out the best way they can. They are kind and warm and are willing to do the best that they can to serve you. I appreciate all that they do.
I had an emergency come up and I called money key to discuss my loan options. Automatically Mireya had a solution and in less than 20 mins my problem was solved and it took all the anxiety away that I had!
I opened a loan in October of 2015. I was out of work for two months due to surgery but I still made my loan payments during that time. Now that I am back to work I am behind on all of my other bills due to the payments I were making to Money Key. No matter how hard I try I cant get back on track. Its nearly impossible. To date I have paid money key 2168 on a $825 loan and now I owe $872.25 more than the original amount I borrowed. I did speak to a couple agents and their response was to refinance the loan and have the amount declined through my checking account and pay insufficient funds fees along with their fees. Basically bounce a check. I'm going to have to figure out who to report this to get results maybe congress person or BBB
Hello Kaye. As a state licensed lender, we follow all state laws and our rates are competitive. We ask that you please complete our compliant form (https://www.moneykey.com/complaint-form.php) so we can have an agent address your concerns and further explain our lending products. You can also email customercare@moneykey.com so we can take a look at your situation. Thank you.
Mireya had great customer service skills. I was in a big hurry and she was very patient with me. She never lost her cool. I have been in customer service for over 20 years and have dealt with customer service personally. Not proud to say but customer service these days suck. So my hat goes off to Mireya. Awesome job!
I called MoneyKey to payoff existing loan and was transferred to David to assist me in applying for a new loan. David was very patient and professional while putting together the application, and waiting for me to complete and submit the form.
It was quick and easy to get answer about my account and easy to access my payments online. Irene was able to help me quick and easy. Sent link to my email had me fill it out and returned my phone call within minutes after receiving it.
Please take my word for it... unless you plan on paying it back the first month in total... DO NOT BORROW FROM MONEY KEY. They are blatant liars and deliberately misrepresent themselves. The numbers don't add up after they give you false information to lull you into agreeing to the offer. I wished I had researched reviews of this company before using them.
Hi Sandy,
Thank you for the feedback. We appreciate the review and would like a chance to properly assist you. As a state-licensed lender, MoneyKey is committed to offering quality products and service. Our agents are also committed to ensuring that consumers are making informed decisions about their financial futures. As such, if there’s something that we can be doing better, we want to hear about it.
We would also like a chance to speak with you further and explain how our products work and address your specific concerns. Our main line is 1-866-255-1668 and our email is customercare@moneykey.com. We look forward to hearing from you.
Thank you.
I have always had excellent service. I have used this company for quite a few years and I have always found the service to be great. Always very helpful and quick with service. I will use this company again.
The service was excellent! Andrea was very helpful and knowledgeable about the service provided. She explained the payment process very specific so that there were no misunderstandings later. She was polite and respectful.
My experience with this company and my service representative was so easy and outstanding. The process was so simple and they talk to you with compassion. She was so nice and considerate and understanding
MoneyKey is an online lender and credit services provider, offering a safe and secure online platform. Online credit available through the MoneyKey website includes Installment Loans and Lines of Credit.
The products offered through MoneyKey can provide you with financial flexibility and a safety net for unexpected expenses that may come your way. We strive to provide five-star service to customers. The application process is quick and easy. Apply online, verify your information and you may be approved in minutes*. If your application is approved, you may receive your money the same business day**.
We understand that taking out a loan is a serious and often daunting task, and we are here to help you every step of the way. Our highly trained Customer Care team will review important terms and conditions with you to ensure that you understand how the borrowing and repayment process works. To find out if you qualify for one of our products, simply visit our website or call us toll-free today.
With an online loan through MoneyKey, you will not be surprised by any hidden fees. You can pay off your balance in full or make additional payments at any time. No cash advance fees, late fees, early payment fees, or annual fees. Please refer to our Rates and Terms page for further details on the cost of the product available in your state of residence.
Applications submitted on the MoneyKey website may be originated by one of several lenders, depending on your state of residence. Visit the Rates page on the MoneyKey website for state availability.
MoneyKey is a state-licensed direct lender in Delaware, Idaho, Kansas, Mississippi, Missouri, New Mexico, Tennessee, Utah, and Wisconsin. In Texas, MoneyKey is not the direct lender but is licensed as a Credit Services Organization (CSO) and a Credit Access Business (CAB). In this state, loans are funded by third-party lenders and serviced by MoneyKey.
*Not all applications are approved; duration of approval process may vary.
**If approved, any requested funds may typically be deposited into your bank account the same business day; the timing of funding may vary by product and state. The date and time funds are made available to you by your bank are subject to your bank's policies.
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- Wilmington, DE, United States
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Business History
At MoneyKey, we understand that borrowing money from a traditional financial institution can be difficult and time-consuming. That’s why we focus on customer convenience and fast service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello April. We want to apologize for the frustration you’ve experienced. It is hard to gather enough information from this post to get a full picture of what is happening with your account. Please email us (customercare@moneykey.com) your account information so we can have a manager review and get in contact with you.