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MoneyKey

Overview

MoneyKey has garnered a mixed reputation, with many customers praising its efficient service and supportive customer representatives who provide clear explanations of loan terms. Users appreciate the quick access to funds and the flexibility in repayment options, often highlighting the professionalism and patience of staff. However, concerns arise regarding high fees and the complexity of repayment structures, leading some customers to feel misled. Additionally, there are reports of unauthorized transactions and account freezes, which have contributed to skepticism about the company's integrity. Overall, while MoneyKey is recognized for its customer service, potential borrowers should be cautious and fully understand the terms before proceeding.

This summary is generated by AI, based on text from customer reviews

service
19
This company responds to reviews on average within 15 days
How would you rate MoneyKey?
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Texas
1 review
14 helpful votes
Follow Timothy F.
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Complete Scam!
September 27, 2014

Complete Scam! I had to use a loan to get up to Colorado for a court date and I borrowed the 400. At the time of the loan nothing was explained besides my payment would be $80 per month roughly. The next moth my payment changed to over 100$ and with that I was sent an email stating that that payment will not be going towards my outstanding balance. When I checked how much was owed after that month it jumped past 500$. I have also noticed that they try to get on here and tell you that these people are not making legitimate reviews and saying they are wrong. Here is picture proof from my email! DO NOT EVER USE THIS COMPANY!

Date of experience: September 27, 2014
Management T. MoneyKey Rep
over a year old

Hi Timothy, we are sorry about your experience. For our Line of Credit product, the one you are referring to in your post, is designed exactly as a Line of Credit: customer's complete flexibility to pull up to their credit limit and pay back as little or as much as they like when they like and on their due dates. Our agents are to always let our customers know that scheduled minimum payments do not go toward to the principal. For quality assurance, we record all of these calls. We also go a step further to remind our customer's of this and that is exactly what is written in the e-mail that you received. Our customers have complete control for how they want to pay back their credit product- they can pay the minimum if that fits their budget, or pay the maximum to pay the smallest amount of fees. As detailed on the statement that you received, interest is charged daily. Without knowing your credentials to log into your person account, the reason the following month was higher, was likely due to you having the money out more days than the previous month. The amount owed that jumped past $500, would likely be the total of your $400 borrowed and the interest charged on your line of credit for having the money out for many days. We are happy to work with your and clear up any misunderstandings. Please call us at your earliest convenience. Thank you

Texas
1 review
0 helpful votes
Follow gonzalo u.
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I hate installment loans because of the insane and ridiculous amount of interest charged for these loans. I believe that many people that apply for installment loans really don't have a clue what they are getting themselves into. Andrea G assisted me with processing the loan for me and she was very professional and thorough when answering and addressing all of my questions and concerns. Applying for an installment loan sucks, but service was great and I was very satisfied with the service and information that Andrea G provided!

Date of experience: November 30, 2017
California
1 review
0 helpful votes
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Quick and professional
September 8, 2017

Thank you Kristin S for the professional service. Your had a great customer service attitude with a friendly tone. You were efficient in gathering my information. Mostly you had patience on me signing my documents. Again Kristin, I say thank you.

Date of experience: September 7, 2017
Texas
1 review
0 helpful votes
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Helping Out
January 6, 2018

I want to commend Money Key for reaching out to me when I missed a payment. Instead of chastising me and threatening me, they offered me a new plan to repay the loan. Thank you, Money Key! More Human than Company!

Date of experience: January 5, 2018
Ohio
1 review
0 helpful votes
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Wonderful.
July 15, 2018

She was wonderful & very informative. I had problems with my email & she found the problem & fixed it with ease. My phone kept dropping the calls so I had to call back multiple times & they didnt miss a beat. Thank you Money Key for helping me after my son was sick in the hospital. It was rough for us.

Date of experience: July 14, 2018
Canada
4 reviews
5 helpful votes
Follow Michael S.
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I applied for their installment loan and had to confirm my bank with them. Getting in touch with a customer rep was fast and easy, both online and on the phone. A nice lady answered my queries promptly and professionally. She made the entire transaction smooth and easy.

Date of experience: October 24, 2018
Arkansas
1 review
0 helpful votes
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Very helpful and convenient
March 26, 2024

They have been very easy to work with from the beginning. When I request a draw, it is in my account the same day or next day at the latest. I've been very pleased to work with them.

Date of experience: March 16, 2024
Ohio
1 review
0 helpful votes
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Wonderful
January 9, 2018

I have always had excellent service with my customer service representative. Very polite always explain everything clearly... I have used money key several times and I will recommend them to everyone I know

Date of experience: January 8, 2018
Maryland
1 review
0 helpful votes
Follow Tasha T.
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Mireya was very helpful and friendly. She called the bank for me to verify my account, waited on the phone while I signed the agreement, confirmed my approval and deposit date, and answered my other questions very thoroughly. The whole process only took 10 minutes.

Date of experience: April 24, 2018
Wisconsin
1 review
4 helpful votes
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Extremely long process
November 15, 2018

I started my application process as 10:30 this morning. It is now 12:44pm and still waiting for my documents to sign. I called and cancelled, not after giving waaay too much information. Talked to 5 different people throughout the process. Feel like they just give you the run around. Thanks for the help, NOT!

Date of experience: November 15, 2018
Management T. MoneyKey Rep
over a year old

Hi Cindy,
We apologize for your experience. At MoneyKey we aim to make the loan process simple and convenient. If there is anything specific we can help you with, please do not hesitate to contact our Customer Care team at 1-866-255-1668. Thank you.

Texas
1 review
0 helpful votes
Follow MARIA H.
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Today's service was unlike the first time that I used Moneykey. Mireya was very nice, friendly and professional when assisting me. She took the time to explain and talk about a couple of question that I had regarding changes.

Date of experience: December 29, 2017
Texas
1 review
0 helpful votes
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You have been great to me
December 22, 2017

Irene was very helpful to me in this loan. Your company has been here for me. Irene was very knowledgeable in getting me started and waiting for my signatures. I would recommend tis com for everyone. Thank You

Date of experience: December 21, 2017
Ohio
1 review
2 helpful votes
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EXCELLENT Representative!
November 30, 2018

Fillippe was very nice, patient and quick with the loan process! He was extremely knowledgeable of the whole process and even caught a mistake with my payment dates and that definitely made a difference. I would recommend him 10 times out of 10 as a rep.
Thank you Fillippe for a wonderful customer service experience!

Date of experience: November 29, 2018
California
1 review
2 helpful votes
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I borrowed 750.00 from this company. On 8/31/15 I paid the service fee of over 254.00 for using this money for less than 1 month. I called them on 9/3/15 to get a pay-off amount. I was told it would be over 1000. 00 to pay it off. (fee of 252.00 just 3 days after I had made the 254.00 payment). I thought it was a mistake. I expected that rate to be adjusted tremendously since it was only 3 days later. I was told that NO that was the way it was. I have used other loan companies before AND this has NEVER happened. Normally there would have been practically no fee since I was paying in full. I think they are scamming everyone who deals with them. Please do NOT use this company again.

I WOULD LIKE TO UPDATE THIS POST. I received a call from a supervisor and they made this right. They waved the fee since it was within just 3 days. Rates are high but they come through when you need it.

Date of experience: September 7, 2015
Management T. MoneyKey Rep
over a year old

Hello Rebecca,

We are sorry to hear about your dissatisfaction with your loan. It is hard to gather enough information from this post to get an accurate picture of what is currently happening with your loan. We assume you are referring to our finance fees for monthly paid customers? That being said we pride ourselves on providing great customer service and will reach out to you directly to further discuss your loan and clarify and/or resolve any misunderstanding or errors. You can also contact us directly at 1.866.255.1668.

Maryland
1 review
0 helpful votes
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Line of credit
March 23, 2024

My credit isn't that great at all. I received an offer in the mail from MoneyKey. I almost didn't call them cause I didn't believe it. But I called it anyway and I was very pleasantly surprised! They actually got me a line of credit that I asked for. So I say THANK YOU MoneyKey!

Date of experience: March 13, 2024
Texas
2 reviews
0 helpful votes
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Andrea
December 10, 2017

Service was excellent. I was happy with the service. Andrea was very patient while my internet was slow and had to use my phone and put her on speaker. I love using money key. I will never use anyone else.

Date of experience: December 8, 2017
Texas
1 review
0 helpful votes
Follow Arlena J.
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Kristen Sierra is an employee you should be proud to have representing your company. You can tell by her tone that she is very diligent in what she does and cares and does her best with her customers. Be proud that you employ someone like her.

Date of experience: August 2, 2017
Ohio
1 review
0 helpful votes
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Wonderful service.
December 1, 2017

Kristen did an excellent job on my needs and I thank her for being very polite! I must say I've never had anyone treat me with such kindness as she did. I've recommended many people and they injoy the excellent and quick service as well as I do. Thank you.

Date of experience: November 30, 2017
Texas
1 review
0 helpful votes
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Very pleased
May 28, 2017

I was pleased in the beginning dealing with Rosalyn. Unfortunately the following day I dealt with someone else who greatly upset me & who obviously didn't know what she was talking about since she asked me the same questions I had already answered in my application & denied my loan request. I asked to speak to someone else since I had already been told it was approved... I just needed to complete the verification. The woman who came to the phone said she was a supervisor & asked me a few questions & she told me the same thing, "that my loan request was denied". I asked about the conversation I had had with Rosalyn & she said she would listen to the conversation, but the decision was made & my application was declined. Shortly thereafter Rosalyn called me & told me that my earlier conversion with the other women was incorrect. I completed the verification process & the requested money was in my bank account the next morning.

Date of experience: May 28, 2017
Maryland
1 review
1 helpful vote
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Awesome
June 1, 2017

Great fast reliable service. My specialist T'yawne was outstanding. Everything was exactly as was explained. I applied on a Holiday and was able to receive my funds the Next day. Everything was upfront. Service was so reliable, I was able to pay for my truck repairs on time. I thank you guys so much for this service. You guys Rock! By the way please consider giving T'yawne an accommodation as she provided outstanding customer service from beginning to end. She even followed up with me to make sure I was funded and satisfied. Just excellent. I will recommend your company to everyone. Thanks so much again.

Date of experience: May 31, 2017