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Moerie Beauty

How would you rate Moerie Beauty?
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Nebraska
1 review
2 helpful votes
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Pleasant surprise
December 6, 2023

I suffered from alopecia for most of my adult life. I saw this product and initially bought it because it didn't have rosemary oil ( allergic) I've been using it for 3 months now and my hair is growing nicely, no more breakage and i absolutely love it

Date of experience: December 5, 2023
Silvia K. Moerie Beauty Rep
4 months ago

Dear Tria,

Thank you for sharing your experience! We're so glad to hear that our products have helped with your alopecia and that your hair is growing nicely. We're thrilled you're happy with the results!

Best regards,
The Moérie Team

California
1 review
2 helpful votes
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Less breakage
June 19, 2023

Highly recommended! I've used this range for about 4 months now and I have to say that it really works! My hair is growing in much stronger, plus I have lots of new baby hair growth. It's also allowed my hair to grow much longer than it's been in years without breaking.

Date of experience: June 17, 2023
Colorado
1 review
2 helpful votes
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Big difference
July 7, 2023

I've been using this shampoo and conditioner for a couple of weeks already and I already see a big difference. My hair feels very soft and silky and smells amazing. Even my husband said that he likes the smell, and might use it too. If you have a chance, try it out.

Date of experience: July 7, 2023
Ohio
1 review
2 helpful votes
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Good so far
May 1, 2023

I got this product about a week ago. I don't like strong smelling shampoos, this one isn't over powering, the smell is good. See a little bit of hair growth, but its still too early. Seems like a good shampoo and conditioner.

Date of experience: April 30, 2023
Texas
1 review
2 helpful votes
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Smells great
April 10, 2023

The products seems to be amazing quality. They don't have that fancy smell like the other chemical products and the shampoo doesn't foam a lot on your hair so that is another good sign! I will be using these products for sure!

Date of experience: April 9, 2023
New York
1 review
4 helpful votes
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Love it!
August 12, 2023

My hair almost touches my butt, but it is very dry, breaks so easily, I am even scared to touch it. I have spent so much time and money going through different products, trying to find something that would make my hair healthy, stop breaking, and stop falling out. After only four uses of the shampoo, conditioner, and hair mask, my hair is noticeably stronger. I am amazed and I am not going to use any other products ever again! Love it!

Date of experience: August 12, 2023
Silvia K. Moerie Beauty Rep
4 months ago

Dear Delilah,

We're thrilled to hear that our products have made such a positive difference for your hair! Thank you for trusting Moérie, and we're so happy you've found a solution that works for you!

Best regards,
The Moérie Team

Illinois
1 review
1 helpful vote
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I recommend these products. You would be amazed when you use them, trust me! I was skeptical at first, but once I noticed new growth, I've stacked up my products in my cupboard and now I have products to last me a year lol. Definitely worth every penny!

Date of experience: May 4, 2022
New York
1 review
2 helpful votes
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Great products
March 7, 2022

Bought the products as a present for my mom. She started to lose hair during menopause. And what I can say, it is nothing better than to see her smile and most important - confidence back! Thank you Moerie!

Date of experience: March 6, 2022
New York
1 review
0 helpful votes
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I started only a few weeks ago and ill keep on using it and see how it goes. So far, not impressed because there is no new growth at all but maybe i should get a comb instead of a brush and will see a difference.

Date of experience: April 1, 2022
Ohio
1 review
1 helpful vote
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Products are ok
March 13, 2022

I've ordered twice and the items were dispatched within 2 hours with tracking number. Delivery to my address within 3 days. Products are Ok, but I don't have many problems with my hair anyway, I just want to use natural products and I am happy with it.

Date of experience: March 13, 2022
New York
1 review
0 helpful votes
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Could be better
March 11, 2022

My scalp is not dry anymore, I notice less dandruff as well. My hair is not breaking like crazy anymore from being shampooed to death but I have not noticed any growth as advertised. I think the products are only great if you have very dry hair.

Date of experience: March 11, 2022
New York
1 review
2 helpful votes
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I have been waiting for the products for over 2 months which was very annoying, but I have been using it for over a few weeks and I have to say it was well worth to wait! If they would fix their shipping problems, I would recommend this to all of my friends that has dry hair.

Date of experience: June 16, 2022
Texas
1 review
2 helpful votes
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No growth yet.
November 22, 2022

The conditoner and shampoo combo really made my hair softer but unfortunately haven't noticed any hair growth yet.

Date of experience: November 20, 2022
Australia
1 review
1 helpful vote
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Do NOT Buy this product
October 21, 2024

Absolutely worst product ever, my hair was healthy and strong and this product dried it out and weakened it, my hairdresser couldn't believe the damage it did to my hair, their customer service is terrible, they are so rude, they make it a subscription and keep charging you and will not cancel the subscription, it's all a scam

Date of experience: October 21, 2024
Silvia K. Moerie Beauty Rep
4 months ago

Dear Kira,

We’re truly sorry to hear about your experience with our products and service. This is not the standard we strive for, and we deeply regret the issues you’ve encountered.

Hair health can vary significantly between individuals, and we recommend using our products as part of a full routine to maximize hydration and strengthen your hair. If dryness or other concerns occur, please feel free to contact us at info@moerie.com so we can provide tailored advice or address any unresolved issues.

Our subscription terms, including cancellation policies, are clearly outlined during the purchasing process to ensure transparency. However, we understand this might feel frustrating, and we’re here to help clarify or resolve any misunderstandings.

We value your feedback and are committed to improving both our products and customer service to better meet your needs.

Best regards,
The Moérie Team

Florida
1 review
1 helpful vote
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Worst product. Company has ZERO intentions of ever returning ANY products...impossible. Hair growth guarentee of 1"per month is a lie. Refuse to return unless all photos are pre vitamins, date stamped, all same angles blah blah... and all they say is money back guarantee. READ THE T'S& C'S CAREFULLY...there's 2 pages full.
Better yet, just stay awa

Date of experience: March 3, 2024
Silvia K. Moerie Beauty Rep
4 months ago

Dear customer,

We’re sorry to hear about your disappointment with our products and policies. We strive to be transparent about our processes, including the guidelines for our money-back guarantee, which are detailed in our Terms and Conditions to ensure clarity for all customers.

Hair growth results can vary based on individual factors, and we recommend using our products consistently over a few months for the best outcomes. Your feedback regarding our return process is valuable, and we’ll review it to see how we can make it clearer and more customer-friendly.

Best regards,
The Moérie Team

California
1 review
17 helpful votes
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I got sucked into this subscription based on the advertisements and rave reviews that I saw, which I'm guessing must all be false or paid for. I tried the shampoo and conditioner and hair mask and it made my hair feel dry and unmanageable. I reached out to the company and tried to cancel it and they refused. I had another $70 package of products forced on me even though I hadn't use the first ones because they refused to cancel the subscription. Do not get caught in this trap

Date of experience: July 17, 2023
Silvia K. Moerie Beauty Rep
4 months ago

Dear Elizabeth,

Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating this must have been, and we always want to make sure our customers feel supported and satisfied with both our products and our service.

Regarding the subscription, we do offer a discounted rate when you sign up, and the agreement does require two shipments. This is so that you can give the products enough time to show results. We know it can be a bit confusing, and we apologize for any inconvenience it may have caused.

Thank you for your understanding, and we wish you the best on your hair care journey!

Best regards,
The Moérie Team

Arizona
1 review
1 helpful vote
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I took the medication for 6 months and washed my hair exclusively with the shampoo and conditioner and there was no difference in my hair. I tried to cancel the subscription and they told me I could not cancel due to the discounted rate I agreed to when I got the deal. I had no idea I could not stop the pills from auto refill. The pills and shampoo do not work for me. If it was working I would not discontinue. This is a terrible policy. I shows that they are afraid customers will cancel so they make it impossible to cancel the subscription. Maybe it works for others but it does not for me! I will cancel my credit card so they can not run the next order thru. Terrible cancellation policy. I would advise anyone not to even try the product due to them not understanding it may not work for everyone.

Date of experience: April 24, 2024
Silvia K. Moerie Beauty Rep
4 months ago

Dear Lori,

We’re sorry to hear that our products did not meet your expectations and understand your frustration with the cancellation process. While results can vary depending on individual hair types and conditions, we appreciate your dedication to using the products over six months.

Our subscription model, including the discounted rates, is designed to encourage consistent use for optimal results. However, we understand that this may not suit everyone. We always aim to ensure the terms are clearly communicated at the time of purchase to avoid misunderstandings.

If you still have concerns about your subscription or require assistance, please reach out to us at info@moerie.com, and we’ll be happy to help resolve the matter.

Thank you for sharing your feedback, as it helps us improve both our products and services for our valued customers.

Best regards,
The Moérie Team

Virginia
1 review
2 helpful votes
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Less hair loss
August 14, 2023

I bought this for my husband because he is suffering from a very bad hair loss problem and we have not noticed any improvement in growth yet, however, he is not experiencing that much hair loss which is a very good sign! I also started using the products and so far, I definitely recommend!

Date of experience: August 13, 2023
Silvia K. Moerie Beauty Rep
4 months ago

Dear Adina,

Thank you for sharing your experience! It’s great to know you're also enjoying the products. Consistency is key, and we appreciate your recommendation!

Best regards,
The Moérie Team

California
1 review
5 helpful votes
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I would give this less than a one star if I could this is horrible you can't even call them. You have to email them and when you email them they answer you and say give us a minute and then never respond to you. I have tried to contact them 13 times and one day, this is ridiculous. A horrible business never gave me my tracking number only an order ID., this is ridiculous. A horrible business never gave me my tracking number only a order ID but let me know that it's delivered two days ago, but won't tell me where

Date of experience: November 30, 2023
Silvia K. Moerie Beauty Rep
4 months ago

Dear Ethel,

We’re really sorry to hear about the frustration you’ve experienced with our customer service and the tracking information. This is certainly not the experience we want for our customers.

We aim to provide timely and helpful support, so we’re genuinely sorry for the delays and lack of communication. If your concerns are still unresolved, please contact us at info@moerie.com, and we’ll prioritize addressing your issue as quickly as possible.

Thank you for your feedback, and we’ll work to improve our response times moving forward.

Best regards,
The Moérie Team

South Carolina
1 review
1 helpful vote
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Refuse to refund lost order of $135 for a product that doesn't work.
The company failed to properly update the address in my subscription. Second order went to my old house and have no way of getting to it.
Contacted Moerie and they have refused to refund me for my lost package. It has been 2 months and still no results. Their customer service team is rude and dismissive.

Date of experience: April 16, 2024
Silvia K. Moerie Beauty Rep
4 months ago

Dear Samantha,

We’re truly sorry to hear about your experience and understand how frustrating this situation must be. Ensuring that your orders are delivered correctly is very important to us. If your concerns haven’t been fully addressed, we encourage you to contact us at info@moerie.com, and we’ll be happy to investigate further and assist you.

While our policies state that customers are responsible for keeping their address information up to date, we aim to provide solutions whenever possible to ensure customer satisfaction.

Your feedback regarding our customer service is also noted, and we’ll work internally to improve our approach and communication. Thank you for taking the time to share your experience.

Best regards,
The Moérie Team

Overview

Moerie Beauty has a rating of 4.3 stars from 250 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moerie Beauty most frequently mention new growth, shampoo conditioner and amazing products. Moerie Beauty ranks 12th among Beauty Products sites.

service
74
value
88
shipping
100
returns
37
quality
103
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