Moerie Beauty Reviews Summary
The company enjoys a mixed reputation based on customer feedback. Many users praise the effectiveness of Moerie's hair products, citing improvements in hair texture, growth, and overall health, often attributing their positive experiences to the natural ingredients used. However, significant concerns arise regarding customer service, particularly related to subscription management and cancellation processes, which many find frustrating and opaque. Complaints about product ineffectiveness and poor communication further detract from the company's standing. Overall, while product quality appears strong for many, the customer service experience poses a notable challenge that could impact customer loyalty.
This summary is generated by AI, based on text from customer reviews
I started noticing hair thinning and graying a few years ago. I've tried a lot of products but none seemed to help. So when I tried Moerie shampoo and hair serum I was amazed at how much thicker my hair looks. It's also more manageable, and the grays seem a bit softer.
I decided to try Moerie after hearing about it from a few beauty bloggers. My hair has been feeling dry and lifeless for months, and I wanted something that could restore moisture. After using the Moerie shampoo and conditioner for a few weeks, I can honestly say my hair feels healthier. It's shinier, smoother, and more manageable. I'm not sure about growth yet, but I'll continue using it because I love the way it makes my hair feel.
My hair feels fuller, looks shinier, and the texture has improved. I love that the products are made from natural ingredients, which makes me feel good about what I'm putting in my hair. If you're struggling with hair loss or thinning, I highly recommend giving Moerie a try!
I've been using the Moerie hair pills for a couple of months, along with the shampoo and conditioner. I haven't seen major growth yet, but my hair definitely feels healthier and looks shinier.
I'm a long-time Moerie customer, and I can honestly say that my hair has never been healthier. After years of using chemical-laden products, I switched to Moerie for its natural ingredients, and I've never looked back. My hair feels so much stronger. I use the shampoo, conditioner, and serum, and my hair is growing back thicker than ever. Even some of my friends started using Moerie!
As someone who's always struggled with fine, fragile hair, I was skeptical. But after seeing so many positive Moerie hair reviews, I had to try it. The results have been phenomenal! My hair has grown faster, feels healthier, and is much more manageable. Even my friends have noticed the difference and started asking what I'm using. This is hands down the best hair growth product I've ever tried.
I've been using Moerie shampoo, conditioner, and the hair mask for three months now, and the transformation in my hair is unbelievable. My once-dull and lifeless hair now has a beautiful shine, and it feels so soft to the touch. On top of that, my hair growth has been astonishing with several inches of new growth in just a few months.
My hair has become softer, shinier, and much more manageable. I especially love that my scalp feels so much cleaner and refreshed. I've had fewer hair fallouts, and my hair has grown visibly faster. These Moerie hair products truly do what they promise, and I'm so happy with my results. I will definitely continue using them and recommending them to friends.
Moerie is the worst company I have ever dealt with in my life. I'm not exaggerating. Their customer service is non-existent. When you try to cancel, they won't let you. I bought hair pills, the spray, and the shampoo and conditioner thinking it was a one-time order. Wrong. It trapped me into a subscription I didn't want and then did not have an option for me to cancel. It only gives you the pause option. It doesn't allow you to cancel. I went back and forth with the customer service via email, only to get templated responses that led me into another loop. They claimed that in order for me to cancel, I have to unpause the subscription and pay more money to cancel. They call it "paying the difference." I am not paying another cent to this awful scam company. And by the way, my hair did NOT grow. Nothing happened when I took the pills and used the shampoo and conditioner. So, not only does the product not work, but you are not allowed to stop using their product. Who does this? Seriously, stay away from this company. I LITERALLY HAD TO CHANGE OUT MY CREDIT CARD, BY ASKING MY CREDIT CARD TO ISSUE ME A NEW ONE WITH NEW NUMBERS SO THAT THIS AWFUL COMPANY DOESN'T KEEP CHARGING MY CREDIT CARD!
Absolutely worst product ever, my hair was healthy and strong and this product dried it out and weakened it, my hairdresser couldn't believe the damage it did to my hair, their customer service is terrible, they are so rude, they make it a subscription and keep charging you and will not cancel the subscription, it's all a scam
I took the medication for 6 months and washed my hair exclusively with the shampoo and conditioner and there was no difference in my hair. I tried to cancel the subscription and they told me I could not cancel due to the discounted rate I agreed to when I got the deal. I had no idea I could not stop the pills from auto refill. The pills and shampoo do not work for me. If it was working I would not discontinue. This is a terrible policy. I shows that they are afraid customers will cancel so they make it impossible to cancel the subscription. Maybe it works for others but it does not for me! I will cancel my credit card so they can not run the next order thru. Terrible cancellation policy. I would advise anyone not to even try the product due to them not understanding it may not work for everyone.
Dear Lori,
We’re sorry to hear that our products did not meet your expectations and understand your frustration with the cancellation process. While results can vary depending on individual hair types and conditions, we appreciate your dedication to using the products over six months.
Our subscription model, including the discounted rates, is designed to encourage consistent use for optimal results. However, we understand that this may not suit everyone. We always aim to ensure the terms are clearly communicated at the time of purchase to avoid misunderstandings.
If you still have concerns about your subscription or require assistance, please reach out to us at info@moerie.com, and we’ll be happy to help resolve the matter.
Thank you for sharing your feedback, as it helps us improve both our products and services for our valued customers.
Best regards,
The Moérie Team
Refuse to refund lost order of $135 for a product that doesn't work.
The company failed to properly update the address in my subscription. Second order went to my old house and have no way of getting to it.
Contacted Moerie and they have refused to refund me for my lost package. It has been 2 months and still no results. Their customer service team is rude and dismissive.
Dear Samantha,
We’re truly sorry to hear about your experience and understand how frustrating this situation must be. Ensuring that your orders are delivered correctly is very important to us. If your concerns haven’t been fully addressed, we encourage you to contact us at info@moerie.com, and we’ll be happy to investigate further and assist you.
While our policies state that customers are responsible for keeping their address information up to date, we aim to provide solutions whenever possible to ensure customer satisfaction.
Your feedback regarding our customer service is also noted, and we’ll work internally to improve our approach and communication. Thank you for taking the time to share your experience.
Best regards,
The Moérie Team
Worst product. Company has ZERO intentions of ever returning ANY products...impossible. Hair growth guarentee of 1"per month is a lie. Refuse to return unless all photos are pre vitamins, date stamped, all same angles blah blah... and all they say is money back guarantee. READ THE T'S& C'S CAREFULLY...there's 2 pages full.
Better yet, just stay awa
Dear customer,
We’re sorry to hear about your disappointment with our products and policies. We strive to be transparent about our processes, including the guidelines for our money-back guarantee, which are detailed in our Terms and Conditions to ensure clarity for all customers.
Hair growth results can vary based on individual factors, and we recommend using our products consistently over a few months for the best outcomes. Your feedback regarding our return process is valuable, and we’ll review it to see how we can make it clearer and more customer-friendly.
Best regards,
The Moérie Team
After 3 times using product my healthy hair started breaking off. Contacted customer service and they won't refund money! Worse product for hair
Dear Dawn,
We’re sorry to hear about your experience and understand how upsetting this must have been. Hair reactions can vary based on individual factors, and we take your concerns seriously.
While our products are designed to nourish and support hair health, it’s important to follow the recommended routine to achieve the best results. For dry or breaking hair, we suggest incorporating our hair mask before conditioner to enhance hydration and protection.
Regarding refunds, our policy states that returns are only possible for unopened and unused products within 14 days of purchase, as outlined in our Terms and Conditions.
Best regards,
The Moérie Team
After using the product for about six weeks, my hair was very dry and frizzy looking. I use the shampoo conditioner and spray and wash my hair about three times a week. Did not have any noticeable improvements and it's pretty expensive. I went to cancel the automatic shipment, and after four weeks of going back-and-forth on email, I still was unsuccessful. The customer service agent took days to respond, and repeatedly asked me the same questions. I'm not sure if she was plain dumb or was not reading what I wrote but I ended up getting another subscription not wanting it. It is so frustrating when the company makes it so easy to purchase something but when you want to stop buying it you get crickets.
Dear Andi,
We’re sorry to hear about your frustration and disappointment. We understand how challenging this experience must have been and appreciate your feedback.
Our products are designed to improve hair health over time, but we recognize that results can vary based on individual hair types and needs. For dryness and frizz, incorporating our hair mask into your routine can help provide added hydration and manageability.
Regarding your experience with canceling the subscription, we sincerely apologize for the delays and repetitive communication. This is not the level of service we strive to provide. We’ll review your feedback with our team to improve response times and streamline our processes.
If your issue remains unresolved, please contact us at info@moerie.com, and we’ll prioritize assisting you further.
Thank you for giving our products a try.
Best regards,
The Moérie Team
I was so looking forward to using this shampoo and other products as my hair has been falling out for the last few years. First time use was not a very good result after blow dry, my hair laid in all these weird and unattractive ways. I thought well, give it time. I kept using the supplement and product. Finally I decided it isn't worth it because my hair was actually getting dried out and the blow outs were not improving the finished look. I called to speak with them, no answer. I wrote to them no answer. Third time, they said I could not return it until I used it for 60 days. I think I could make one bottle last for 60 days, but the kicker here is, people can lie and say they tried using it for 60 days because they do not have to return the unused product. However, you MUST use all parts of their system, so you will be purchasing at least another bottle of the supplement. On top of that, jst calling or writing for this information does not prompt them to take you off of their list if you signed up for the auto ship. I received ANOTHER shipment and do not want to continue with this product because it dries out my hair. No comments from the rep as to why that is happening! I have returned the shipment and writing to let everyone know how stupid the "guarantee" is and they refuse to refund you any money even though it dries out some people's hair and they do not require returned product for the guarantee!
Dear Kim,
We’re truly sorry to hear about your experience and understand your frustration. We want to assure you that it’s never our intention to cause any inconvenience or dissatisfaction.
Our products are designed to help promote hair health, but results can vary, and we understand that not all products are suited for everyone. For dryness, we recommend incorporating the hair mask into your routine to provide additional hydration and moisture.
Regarding the return process, we apologize for any confusion. Our policy is outlined in the terms and conditions, and we aim to make the process as clear and smooth as possible. We understand your disappointment with the auto-ship program, and we’re working to improve communication around these issues.
If your situation is still unresolved, please don’t hesitate to reach out to us directly at info@moerie.com, and we will do our best to assist you promptly.
Thank you for sharing your experience, and we hope we can resolve your concerns.
Best regards,
The Moérie Team
MOERIE BEAUTY
This is the worst company I've ever dealt with I Purchased their bundle at a discount it did nothing but dry my hair out and make it break.
I did not want the second shipment. I wanted to return it and they will not allow me because they contract forces you to at least get two shipments. I told him that I'm not happy with the product. It's drying out my hair and I want to return it, and they refuse to let me return it they billed my account again.
If this product did anything that it says it's supposed to do I would have no problem keeping it. But it doesn't my hair brittle and breakage and when I contact Samantha from this company. All she ever did was responded in several emails telling me how they will not accept my return even though I never even opened the box because they have to at least get two months of billing out of a person when they offer it at a special price… this company does not care about your hair. All cares about is your money and the products do not deliver long luxurious hair like they advertise.
I don't recommend ordering from here!
Dear Vera,
We’re truly sorry to hear about your experience and understand your frustration. It's never our intention to disappoint our customers, and we apologize for any inconvenience caused.
We understand that your hair did not respond well to our products, and we take this feedback seriously. While many customers see positive results, we know that everyone’s hair is different, and we sincerely regret that our products didn’t meet your expectations.
Regarding the return policy, we apologize if this caused confusion. As noted in our terms and conditions, returns are only accepted within the first 14 days for unopened products. We understand this might not have been clear, and we will work to improve the clarity of our communication.
Thank you for sharing your experience, and we hope to improve your perception of our company.
Best regards,
The Moérie Team
Not even sure if this is a real company - don't waste your money. I'm still waiting months later for the product I paid for or the refund I was promised. If I could give zero stars I would.
Dear customer,
We sincerely apologize for the experience you’ve had and understand your frustration. This is certainly not the experience we want for our customers. If you haven’t received your order or refund yet, please contact us directly at info@moerie.com, and we’ll investigate your situation immediately to ensure it’s resolved as quickly as possible.
We value your feedback and are committed to improving our processes to provide better service.
Thank you for your patience,
The Moérie Team
Buyer beware. Even though they give a 60 day money back guarantee it's BS! They require you to send before and after pictures. Supposedly it's in the fine print. I would give them a negative 50 star rating if I could. They do not back up their product!
Dear Ivette,
We’re sorry to hear about your dissatisfaction with our return process. Our goal is to ensure that all of our customers have a positive experience with our products and services. To clarify, our 60-day money-back guarantee is designed to give you time to see results, but we do require documentation such as before and after photos to help us better understand the situation and process the return.
We understand this might not have been clear, and we appreciate your feedback.
Thank you for sharing your thoughts,
The Moérie Team
I suffered from alopecia for most of my adult life. I saw this product and initially bought it because it didn't have rosemary oil ( allergic) I've been using it for 3 months now and my hair is growing nicely, no more breakage and i absolutely love it
Dear Tria,
Thank you for sharing your experience! We're so glad to hear that our products have helped with your alopecia and that your hair is growing nicely. We're thrilled you're happy with the results!
Best regards,
The Moérie Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kira,
We’re truly sorry to hear about your experience with our products and service. This is not the standard we strive for, and we deeply regret the issues you’ve encountered.
Hair health can vary significantly between individuals, and we recommend using our products as part of a full routine to maximize hydration and strengthen your hair. If dryness or other concerns occur, please feel free to contact us at info@moerie.com so we can provide tailored advice or address any unresolved issues.
Our subscription terms, including cancellation policies, are clearly outlined during the purchasing process to ensure transparency. However, we understand this might feel frustrating, and we’re here to help clarify or resolve any misunderstandings.
We value your feedback and are committed to improving both our products and customer service to better meet your needs.
Best regards,
The Moérie Team