website thubmnail of MobileZap
How would you rate MobileZap?
grey star
grey star
grey star
grey star
grey star
Australia
1 review
1 helpful vote
Follow Nick W.
Unfollow Nick W.
Send Message
Share Review
Report Review

Dodgy site
May 13, 2022

Horrible people and a horrible business who falsely claim they are Australian site but i reality they are overseas and sell second hand goods as new and once you complain they will just ignore you. TRUST ME STAY CLEAR OR YOU WILL SUFFER

Date of experience: May 13, 2022
Australia
1 review
8 helpful votes
Follow andrea c.
Unfollow andrea c.
Send Message
Share Review
Report Review

Dishonest company
September 5, 2017

Uk based company cover took 6 weeks to arrive... rude manager on phone yelling at me... more lies exposed during conversation... would never deal with them again

Date of experience: September 5, 2017
Australia
1 review
12 helpful votes
Follow Julia C.
Unfollow Julia C.
Send Message
Share Review
Report Review

IBolt Car Dock for Iphone 6S Plus
October 17, 2015

Ordered the Ibolt Active car dock for Iphone 6S Plus (IPro2). Still waiting on the new iphone to arrive so haven't been able to check the dock out fully but it looks good. There are inbuilt spacers where the lightening cable is located to allow for different case thicknesses and it's height adjustable. Grip feels very firm.
Placed my order on late on 5 Sep which was a public holiday, and it arrived on the 9 Sep. Very pleased with the service.
One star missing because the dock came from UK rather than an Australian warehouse.

Date of experience: October 15, 2015
Australia
7 reviews
5 helpful votes
Follow Rick W.
Unfollow Rick W.
Send Message
Share Review
Report Review

I ordered a Sony Z4 pad genuine cover. Initially I was advised of a delay in shipping, then again and again. After another week with no update I sent a request and was advised of further delay with the offer to change my order. I changed the order and paid the difference and now a further two weeks and I don't have any confirmation of the order, no indication of delivery (even though multiples of the item were showing as "in stock") and am getting no response from the company.
It is now over 6 weeks from the initial order with no answers in sight.
I have started a dispute resolution with PayPal.

Date of experience: March 20, 2016
Australia
1 review
4 helpful votes
Follow Kim W.
Unfollow Kim W.
Send Message
Share Review
Report Review

Ordered an Item 2 months ago the site said arriving tomorrow I had an offer 3 weeks ago saying that I could select something else or wait 1 week for the item to arrive the item has still not arrived and I don't want something else.

Date of experience: November 24, 2013
Australia
1 review
1 helpful vote
Follow Adrian T.
Unfollow Adrian T.
Send Message
Share Review
Report Review

Disappointing
August 9, 2021

Recently tried to buy a iPhone SE 2020 wallet. Filtered my shopping experience to iPhone SE 2020, but the wallet I received was for the previous version of the iPhone SE

Date of experience: August 9, 2021
Australia
1 review
1 helpful vote
Follow Marrianne H.
Unfollow Marrianne H.
Send Message
Share Review
Report Review

Although the item I ordered was eventually delivered as described, this company deliberately lies to get your order. Their website looks like it's in Australia with a Sydney address and telephone number, but this is BS! After being unable to contact the company via telephone, I specifically emailed them asking if the item I wanted was "in stock IN AUSTRALIA" as I had placed an order for the same item on Amazon and wanted to make sure I received it by a specific date. They replied "yes". So I cancelled the order with Amazon (which was cheaper and included postage, where MobileZap charged me $52 for postage and gave no option to change the postage), and placed the order with MobileZap. Then as I watched the tracking, the item was dispatched from the UK, then went to the USA (did a couple of laps of different states, LA to Cincinnati and back to LA), then arrived in Brisbane (where I live), went down to Sydney, then finally back to Brisbane. When I wrote them again explaining that I could have left my order with Amazon and saved over $60 after they deliberately lied to me, they totally disregarded this part of my email and spoke about their shipping policy (nothing to do with it...) and because my order had arrived (aahhh, no it hadn't) there was nothing they could do. I won't be dealing with this deceitful company again!

Date of experience: August 17, 2022
Australia
1 review
5 helpful votes
Follow Srs M.
Unfollow Srs M.
Send Message
Share Review
Report Review

mobilezap.com.au stole $366.91c from me. I ordered Express Shipping and that was 2 months ago. Yes I can prove it INVOICE No. ******* yes I am real.
They said they don't have the stock and even thoe their website said they did at the time, They DONT. They said they would refund my money BUT THEY DID NOT. So warning they WILL RIPP YOU OFF. BUY your products somewhere else. MOBILEZAP.COM.AU is exactly that they zap your money from your bank account remotely and don't give it back. YOU HAVE BEEN WARNED.

Date of experience: December 17, 2013
Australia
1 review
25 helpful votes
Follow Aileen R.
Unfollow Aileen R.
Send Message
Share Review
Report Review

Its all about choice
September 30, 2015

The selection of mobile phone and tablet covers here in Perth is abysmal. Any colour you want as long as its black. Or white. So I got my orange tablet cover last time here and have come back for our HTC M one 9 covers. So now we can tell our phones apart! Good choice and good service.

Date of experience: September 30, 2015
Australia
1 review
10 helpful votes
Follow Aleem A.
Unfollow Aleem A.
Send Message
Share Review
Report Review

I'll order again
June 12, 2015

Mobilezap is a good online marketplace. Though it took just 1 day extra to be delivered but I am satisfied with them. I have got what I ordered and the goods were in good shape. I ordered LG G3 back cover and screen protector. I'll order from Mobilezap again.

Date of experience: June 11, 2015
Australia
1 review
0 helpful votes
Follow Mel L.
Unfollow Mel L.
Send Message
Share Review
Report Review

Positive shopping experience
March 19, 2015

Ordered a cover for my iPad, with delivery from the UK. Thought it would take a few weeks, but was so pleasantly surprised when it turned up a week and a half later. Cover is just as I expected, and would shop here again. Very happy:-)

Date of experience: March 19, 2015
Australia
1 review
20 helpful votes
Follow Roman L.
Unfollow Roman L.
Send Message
Share Review
Report Review

Great Service!
May 16, 2015

I have ordered three items: wireless charger, case and screen protector. Only the first of these was in stock and was dispatched next day, the other two items came separately again, I was charged for shipping once only which is fair in my view. I can only say good things about MobileZap: prompt, responsive, I was able to track the deliveries along, all items delivered in proper condition, as described on the website. Given that living in Australia, we do not enjoy the breadth of choice of goods that the rest of the world does (at least as far as mobile phone accessories are concerned), MobileZap is a very reliable source. I have no hesitation in recommending them to anyone looking to accessorise their new mobile.

Date of experience: May 16, 2015
Australia
1 review
8 helpful votes
Follow Grant R.
Unfollow Grant R.
Send Message
Share Review
Report Review

Phone Cover
March 17, 2015

Son wanted phone cover. Not available in local shops. Found Mobilezap online. Ordered what we wanted and it was here just over a week. Took longer than I expected but I discovered it had come from Emgland. So, happy with that, not too expensive. Would use Mobilezap again when we are looking for new things at affordable prices. Always love to find online goods that we can afford and are not rubbish.

Date of experience: March 17, 2015
Australia
1 review
3 helpful votes
Follow Marie C.
Unfollow Marie C.
Send Message
Share Review
Report Review

Happy to use Again
November 16, 2015

Product ordering process simple. Delivery received amazingly fast and tracking was excellent. Delivered almost to the minute. Product received as described and in good condition. Would happily use again

Date of experience: November 16, 2015
Australia
1 review
4 helpful votes
Follow Jason S.
Unfollow Jason S.
Send Message
Share Review
Report Review

Samsung S6 phone case lost in post
December 7, 2015

Waited 3 weeks no item received, assumption is posts fault, emailed them took couple days in between communincations response time but sorted out and sent new item recorded delivery on the fact they send new item an understood we had waited 3 weeks 5/5, feedback would be to respond on communications quicker:-)

Date of experience: December 7, 2015
Australia
1 review
12 helpful votes
Follow Stuart W.
Unfollow Stuart W.
Send Message
Share Review
Report Review

A great onlne shopping experience!
March 22, 2016

I have been looking everywhere to buy a set of Samsung Black Level Over-ear Bluetooth Headphones but found them really hard to find especially at a reasonable price but then I found MobileZap who had them at a great price and service and delivery was fast and easy so I would recommend these guys to anyone interested!

Date of experience: March 22, 2016
Australia
1 review
10 helpful votes
Follow Joy D.
Unfollow Joy D.
Send Message
Share Review
Report Review

Hassle free experience
April 17, 2015

Ordered my mobile cover which I couldn't get anywhere locally, then read some bad reviews! Ordered, delivered within a very good time frame and exactly what I wanted, a genuine article, a little more expensive than if I was able to get it here, but had an excellent experience with the company. Thank goodness, perhaps if I had read the bad reviews first I may not have ordered it, but it all turned out in the end.

Date of experience: April 16, 2015
Australia
1 review
3 helpful votes
Follow Praveen J.
Unfollow Praveen J.
Send Message
Share Review
Report Review

I bought an Item from them which eventually was delivered but it took about 40 days. I got an order shipped email from them which did not have any shipment details I could track using and they did not respond to any of my emails. Got a bit concerned but eventually the product did come through.

Date of experience: March 24, 2013
Australia
1 review
0 helpful votes
Follow Greg W.
Unfollow Greg W.
Send Message
Share Review
Report Review

Initially disappointed, but then very happy.
March 30, 2015

I ordered a Ballistic impact proof cover for my Sony Experia Z1 on the understanding that it was being posted from Sydney.
When it didn't arrive within three days I phoned MobileZap and was told that it was being posted from England.
I was initially disappointed, but pleasantly surprised when it arrived a few days later.
The service and product were first class, not to mention the incredible range of products they have available.
I'm happy.

Date of experience: March 30, 2015
Australia
1 review
0 helpful votes
Follow Jennifer T.
Unfollow Jennifer T.
Send Message
Share Review
Report Review

Great sparkly mobile phone cover
October 1, 2015

I had been looking for an affordable Samsung 5 phone cover that had glitter for a long time and finally found Mobile Zap who had exactly what I wanted and for a reasonable price. They also delivered in terrific time.

Date of experience: September 30, 2015

Overview

MobileZap has a rating of 3.8 stars from 86 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MobileZap most frequently mention great service and phone cover. MobileZap ranks 11th among Mobile Accessories sites.

service
11
value
11
shipping
11
returns
4
quality
11