business logo of MobileUnlocks

MobileUnlocks

Overview

MobileUnlocks has a rating of 4.4 stars from 2,535 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MobileUnlocks most frequently mention great service, sim card and old phone. MobileUnlocks ranks 2nd among Unlocked Phones sites.

service
604
value
124
shipping
85
returns
97
quality
2,204
This company responds to reviews on average within 5 days

Instant Feedback

8,392 reviews
How would you rate MobileUnlocks?
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Florida
1 review
0 helpful votes
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Great Service
January 8, 2024

Easy to request and use, and it works. My phone is unlocked.

Date of experience: January 8, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello James Dolan,

Thank you so much for leaving us your feedback. We're thrilled to hear that your iPhone 14 Pro Max has been successfully unlocked and that you selected us for our competitive price and positive reputation. It's great to know our service met your expectations in quality and function.

If there's anything else you need or if you have friends or family requiring similar services, please don't hesitate to recommend us or reach out. We're here to ensure a seamless experience for everyone!

Warm regards,
Charlotte

Ireland
1 review
0 helpful votes
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Perfect
February 11, 2024

Very fast and efficient service.
Done in just a few hours

Date of experience: February 11, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Didier,

Thank you for taking the time to leave us a review! We're thrilled to hear that you found our service fast and efficient. We always strive to provide the best experience and it's wonderful to know that we've met your expectations.

If you need any further assistance or have any more queries, we're here to help. Enjoy your newly unlocked iPhone 7 and the freedom to choose your network!

Best regards,
Charlotte

Georgia
1 review
0 helpful votes
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Did what they claimed!
December 20, 2023

Worked well and was easy to unfreeze and then unlock the phone.

Date of experience: December 20, 2023
Ireland
1 review
0 helpful votes
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Great value
January 6, 2024

Phone was unlocked with 10/15 mins at a fraction of the price I was told by a phone shop

Date of experience: January 6, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Dear Sabrina Kelly,

Thank you for taking the time to leave a review. We're thrilled to hear that your iPhone 11 was unlocked swiftly and at a cost that you found reasonable. Our goal is to provide efficient service at competitive prices, and we're glad we could do that for you.

If you have any more phones that need unlocking or if you know someone who does, please don't hesitate to recommend our services at mobileunlocks.com.

Enjoy the freedom with your unlocked device!

Best regards,
Charlotte

Philippines
1 review
0 helpful votes
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Didnt work
January 22, 2024

A waste of money. Very bad experience. Money business

Date of experience: January 22, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Philbert,

I'm truly sorry to hear that your experience with us has not met your expectations. We always strive to provide excellent service, and it seems we have fallen short this time. I'd like the opportunity to address any issues and guide you towards a resolution.

I can see that you've made two payments for the Eligibility Check and the Standard Unlock for your Galaxy S22 Ultra 5G. It’s important to note that all costs are clearly outlined on the checkout page before purchase, including the Eligibility check followed by the Unlocking Payment.

From your order status, "Reported as Not Unlocked, waiting customer feedback," it appears we need your input to move forward. If your phone isn't prompting for an unlocking code, it seems the next step will be a Remote USB Unlock, which is an additional service specifically designed for phones like yours. I understand that additional costs are frustrating, but this service has helped many customers in similar situations successfully unlock their devices.

If you're willing to continue, we’re here to support you through the process and want to help you complete the unlocking of your phone. Thank you for your patience, and please let us know how you would like to proceed.

Best regards,
Charlotte

GB
1 review
0 helpful votes
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Expensive
July 15, 2023

11.99 is asked first with no indication of further payment of £26.00.

Date of experience: July 15, 2023
Turkey
1 review
0 helpful votes
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Very satisfied
January 24, 2024

I'm very happy with that. That solved my problem. It's very simple and very effective

Date of experience: January 24, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Yacouba,

Thank you so much for your positive feedback! We're thrilled to hear that your issue with your iPhone 11 was resolved and that you found the process simple and effective. It's always our goal to provide excellent service and quality, and we're glad we could deliver that for you. Should you need any more assistance or have any other queries in the future, please don't hesitate to get in touch. Enjoy your newly unlocked phone!

Warm regards,
Charlotte

Nigeria
1 review
0 helpful votes
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Great help
August 2, 2023

I am satisfied not minding the price,yes it took some time but at the end it worked

Date of experience: August 2, 2023
Philippines
1 review
0 helpful votes
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All good
December 7, 2023

All good. I thought i wont be able.to get the unlock code. Patience is the key

Date of experience: December 7, 2023
Minnesota
1 review
0 helpful votes
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Disappointed and dissatisfied
December 18, 2023

The product was not useful. It also costly for the outcome.

Date of experience: December 18, 2023
Guam
1 review
0 helpful votes
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Did not work
January 22, 2024

I paid twice the last $50 to unlock my phone, it is still locked.

Date of experience: January 22, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Kandee,

I'm really sorry to hear that you're having issues with your phone unlock. According to our records, your iPhone 15 has completed the unlock process. If the device is still not accepting other network SIM cards, we might need to perform a few simple troubleshooting steps to resolve the issue.

Sometimes, even after an unlock is complete, iPhones require a network refresh. Could you please try connecting your phone to Wi-Fi and then turning it off and on? This can help the phone to recognize the unlock status.

Also, I want to reassure you that all the costs associated with the unlocking process were outlined before finalizing the purchase. It looks like all due payments were made correctly for the Network Check, Eligibility Check, and the Standard Unlock service.

If you continue to experience problems, please reach out to our support team directly on the contact page of mobileunlocks.com, and we'll be glad to assist you further with this.

We appreciate your patience and are here to ensure that you're fully satisfied with our service.

Best regards,
Charlotte

GB
1 review
0 helpful votes
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Am I happy
January 3, 2024

I was happy with the service but unhappy with the additional charge of £11.99

Date of experience: January 3, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello David,

I'm glad to hear that you were happy with the service provided. I apologize for any confusion regarding the additional £11.99 charge. For clarity, this fee is for the Eligibility Check that's required before the unlocking process can begin. This step ensures that your iPhone 8 is eligible for unlocking from the EE UK network.

As outlined in our terms and conditions, "3.1 All of the services offered on this website are entirely legal in Europe and North America," and "7.3 'Pre-orders' also referred to as 'Eligibility Checks' are not covered by our money back guarantee." This means that we must perform this service to proceed with the unlocking, and the cost is necessary to cover the checks carried out.

All costs are highlighted on the checkout page before you complete the purchase, ensuring transparency. I appreciate your understanding and am pleased to inform you that your unlock is now complete. If you have any further questions or need assistance, please do not hesitate to contact us.

Best regards,
Charlotte

Qatar
1 review
0 helpful votes
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I will recommend
January 11, 2024

Aside of the time it took and the cost, it worked out well.

Date of experience: January 11, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Chidiebere,

We're so pleased to hear that ultimately, the service worked well for you. Our team always strives to ensure a successful unlock process and we're glad we could deliver those results.

If you need any further assistance or have any questions, don't hesitate to reach out. Enjoy the newly unlocked capabilities of your Samsung Galaxy S7!

Warm regards,
Charlotte

Washington
1 review
0 helpful votes
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Works great
January 18, 2024

Everything worked as advertised. I would use again.

Date of experience: January 18, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Dear Peter,

Thank you so much for taking the time to leave a positive review and for choosing our service based on the article you read. We're thrilled to hear that everything worked as advertised and that you would consider using our services again.

We continuously strive to provide quality service, and your feedback reaffirms the hard work we put in every day. If there’s anything more we can do to assist you in the future or if you have any friends or family looking to unlock their devices, we hope you’ll think of us.

Wishing you the best with your now-unlocked Samsung S23!

Warm regards,
Charlotte

Ohio
1 review
0 helpful votes
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Was very easy, accurate, and affordable.
January 16, 2024

It was very simple. Directions were easy to follow.

Date of experience: January 16, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Sarah,

Thank you so much for leaving us a review. It's wonderful to hear that you found the unlocking directions easy to follow and that you have been consistently satisfied with our services. We take pride in providing a trustworthy and efficient solution to unlock phones and are thrilled that it has been a positive experience for you.

If you have any further questions or need assistance with any other devices in the future, please don't hesitate to get in touch. Enjoy the freedom of your now-unlocked iPhone 11 Pro Max!

Best regards,
Charlotte

Mexico
1 review
0 helpful votes
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Excelente servicio
June 19, 2024

Tenía mis dudas, pero me animé por los comentarios positivos. Aunque demoró un día más de lo prometido, pero valió la pena esperar. Mi equipo quedó desbloqueado. Gracias.

Date of experience: June 19, 2024
Customer Service R. MobileUnlocks Rep
11 months ago

Hola José, ¡muchas gracias por compartir tu experiencia! Me alegra saber que su iPhone XR ya está desbloqueado y que está satisfecho con el servicio, aunque haya tardado un poco más de lo esperado. Sus comentarios positivos significan mucho para nosotros y refuerzan nuestro compromiso de brindar servicios de desbloqueo efectivos y confiables. Si necesita más ayuda o tiene más preguntas en el futuro, no dude en comunicarse. ¡Disfruta de tu dispositivo desbloqueado! Saludos cordiales, Carlota

GB
1 review
0 helpful votes
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Top Job
July 9, 2023

Done what they said they would do, and didn't take long.

Date of experience: July 9, 2023
Israel
1 review
0 helpful votes
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Took my money but were not able to unblock my phone
June 28, 2023
Updated review

No service at all. Sent messages with no or incomplete instructions.

Date of experience: June 28, 2023

Good services
June 21, 2023
Previous review

Good services

Date of experience: June 21, 2023
GB
1 review
0 helpful votes
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Samuung
June 17, 2023

Took lot longer than expected but worked but eventually was done

Date of experience: June 17, 2023
Saudi Arabia
1 review
0 helpful votes
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It's bad they gave me wrong code
November 13, 2023

Can you give me my money back please because they did not answer me back

Date of experience: November 13, 2023