Ordered an incorrect product late on a Saturday evening so emailed the company asking to cancel the order as I knew they would be unable to ship the order on the Sunday but got the following response.
"Unfortunately, it appears that your order has already been dispatched, consequently I am unable to apply your requested amendment.
In this situation, I can only advise to wait until the product arrives with you, and then return the unwanted product back to us for a refund / replacement."
To which I replied that it couldn't possibly have been dispatched on a Sunday as Courier's don't operate on a Sunday and got the following response...
"I understand what you are saying and in part you are right, no courier picks up on Sunday.
However we do work and we did pack your parcel and put it in a big pile of many other parcels which makes it impossible to stop."
I then got an email on Monday confirming that it had been dispatched... one wonders why it could not have been flagged up when scanned?
I have received a partial refund as I have been charged £3.64 for the return costs which could of been avoided if the company cared about Customer service. They did not have a replacement in the correct size.
I am still awaiting refund paperwork...
Avoid unless you like throwing money away for no good reason.
I ordered an Iphone case from this site, within a couple of days it arrived. Fantastic case and an equally as good a service.
Thank you, and maybe other case companies out there should take note.
Corresponded by email with a representative from Mobile Fun regarding the compatability of an item with my Samsung Tab S2. Recieved a favourable response so went ahead and placed an order and paid for next day delivery. Five minutes later I received an email from Customer Services to say that the item was out of stock.
Responded by requesting that my order was cancelled and requested a refund. Five hours later and I still have not received a response. Thank goodness I paid through Paypal because I can now ask them to recover my payment.
Suffice to say, I will not be dealing with this company again. Customer Service = POOR Communication = POOR Shopping Experience = POOR
I have used MobileFun on a few occasions now and have always been impressed with the range of products and the super fast delivery. Would highly recommend.
Its a fake and deceptive website! I ordered a case for my HTC (order number *******) one month ago and haven't received anything... they just take your money and never reply to your emails and complaints. NEVER USE THIS WEBSITE.
Samsung Galaxy S5 Mini case. Great service, the case looks great, fits great, feels great what more can i say. Thank you all very much fantastic D. L. M
Good range of products and a very fast and efficient delivery service. I have used mobile fun on a few occasions and the service has always been excellent
Site was easy to navigate. Products were clear and well priced. Ordering was simple and straightforward. Delivery was prompt and trouble free. Can't say better than that.
The 'BEEZ NEEZ', absolutely does exactly what it says on the tin, cannot go wrong with this item. Highly recommended item and WILL fit Samsung Galaxy Trend Plus GT7580 a treat. There is a 5 inch version also, if it is as good as MY purchase your on to a winner!
This is a great place to shop on line plenty of stuff to look at at very good prices fast postage its a great experience all round the level of service is outstanding
The description of the items on the site is very accurate and the order process was very quick and smooth. I will never go anywhere else for my mobile accessories!
Its nice to come across a good company these days.
Good prices, good stock levels and good communication. And most importantly if something goes wrong they put it to rights.
Very good site, able to get genuine Samsung parts and accessories, and no cheap 3rd party bits. Good service, even up to the frozen north of Scotland.
Great case, perfect for my phone. It's attractive looking case too.
Case arrived in excellent condition and in the timeframe listed.
Read about the article - sounded genuine - Ordered it and was more than pleased with the service and indeed the genuine article - Money is hard to find and I so dislike scams I wanted a genuine Samsung battery for my Galaxi Three and that is what i got well pleased - Trust these people and be safe
Order from Italy arrived in 3 days NO COMMENT, she worth five stars, risponse to email fast, order from App great work, I'm order the first time for the App not working, send email because it's not work order for Italy in one day solved all the issues, thanks MOBILEFUN.UK
I stupidly ignored reviews I read online and ordered off this site. Being based in Ireland I was glad they delivered to Ireland. I ordered and paid for dhl express shipping. Then I heard nothing. 2 days later I get an email to tell me they can't ship my item due to the delivery address being different than my billing address. Hellooooo, every other company can do this!
I reply to say that they can piat to my billing address and then I'm met with silence. I call their order support line and leave a message. No response. I call again the next day. No response. I email them again. No response. Then I get the first email again, so I respond again. No response.
So, I go online and leave a review about the service I've had, then I finally get a call. They will ship my item out to my billing address. The guy on the phone is snarky with me, "so we can deliver to your billing address? That's all you had to do, tell us that, no need for all this" I refrain from answering and just tell him to send my order out.
It's been a week now since my order, paid for 1-3 days express shipping.
Really regret using these cowboys as they have.np clue about customer service.
Do yourself a favor, avoid them.
I have returned to Mobilefun many times, their phone products have always been top quality at a reasonable price, with prompt well packaged delivery.
Not a lot to say, dealt with them on numerous occasions and have never been let down with delivery or service. Great company.
Very dependable suppliers & always 'as stated' products. This is my third time of purchasing from them & would recommend to all.
Overview
Mobile Fun has a rating of 2.5 stars from 185 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mobile Fun most frequently mention and customer service. Mobile Fun ranks 3rd among Ringtones sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members