Mobile Fun

I have used MobileFun for many years, it's always the first place I go to when I want accessories for any of the families' mobile phones. And this occasion was no different when I got my new HTC M9. The description on the site was spot on and it was delivered the next day, as I placed my order in time for that option even though it was possible to take up to 3 days. Couldn't have been more happy with the service and stock availability, so it MobileFun this time and every other time, as far as I'm concerned!

Ordered a samsung case and a wireless charger on 19th of April been charged right away... I waited patiently until the delivery time was exceeded, I said no worries its certainly due to covid 19, few days later and still nothing, i decide to contact their customer service and there a certain John asks me to wait another week, what I do, after this time I recontact them again and that's where the problems begin, another representative asked me for my address for a so-called reimbursement, it seemed strange to me, since they have access to my profile, I comply and cooperate patiently, although I was starting to lose my temper, another representative tells me that he can't find my order with the number I gave them, and since then, they've been ignoring my messages for a week, I just want to cry with rage. I paid 50 dollars for a gift and I was tricked by a bunch of heartless thieves. How can they do this to customers? How can they just keep the money and vanish? 50 dollars is money and only God knows how i managed to save for a present that i couldnt even offer!

PS; if i could give a zero star i would give it to them, dont take into account that one star, they dont even deserve it

Recently ordered a Lifeproof fre case for my iPhone 6 on a Friday, the case arrived Saturday AM, I have used MobileFun fo many years and have found them to be a First Class online seller. Prompt service, helpful with enquiries, good value for money pricing, it doesn't get much better than this!

I judge a business by it's customer service when something goes wrong.
Well, Good Luck is all I can say all reviews will say how fantastic Mobilefun are I bet they haven't had call to come into contact with their Customer Service.
I have an issue with a faulty item that has been going on for 2 months. The returned item is even in their warehouse. I cant log in to my account because it doesn't recognise my email address even though they send me at least 3 emails weekly.
Each time you have to chase Customer Service you have yet another ticket opened! I think their strategy is based on that of fighting an insurance claim they just hope that they're going to wear you down and that you'll go away.
So GOOD LUCK TO ANY OF YOU THAT IGNORE THIS REVIEW AND ORDER FROM THEM.

It's impossible to order, you get an 'access forbidden' message when you try to check out. They may have gone out of business...

Great products at a price i was happy to pay, answered my query very fast and i got my the next morning via royal mail 1st class. Will use these guys again and would gladly recommend to others

COMPLETE SCAM. Bought a case, that broke within the warranty period, so i requested a replacement. They agreed and processed. Never received ANYTHING. After waiting weeks on end for a reply, I demanded a full refund as to not have to bother with these crooks anymore. They agreed. I followed every procedure they have. Never received ANYTHING. No replacement, no refund, not even a REPLY as to WHY! NOTHING. Once they have your money, good luck, they're long gone. Worst customer service I've ever experienced.
DO NOT BUY FROM MOBILE FUN

I have frequently made purchases on mobliefun UK without any issues in the past. However, my recent experience with my last two orders has been problematic.

I bought a new phone, a Galaxy S24 Ultra, for $1100. On the same day, I also ordered a Zizobolt holster with a belt clip and a silicone protection film from Mobilefun UK. However, despite over a month passing since placing the order, I have yet to receive it.

Upon contacting customer service, I received a peculiar response. They claimed that the order was lost in transit, which seemed unlikely, and offered a replacement. This replacement was dispatched three days ago and is expected to arrive by mid-April.

Similarly, my second order, placed a day later, has not arrived either. Despite multiple attempts to contact customer service, I have not received a satisfactory solution. They informed me that the order had no tracking number, making it impossible to track.

When I requested an express delivery for the replacement, I was told that courier service does not cover my area, which I find very unlikely. Additionally, I have requested a refund for my second order, but have yet to receive a response yet.

I am deeply disappointed by the handling of this situation. I am unable to use my new phone as it lacks protection, despite already spending over $100 on protective accessories that have not arrived.

While Mobilefun UK is typically regarded as a great website, I will not be making any future purchases from them. The customer service has been very bad with long response times and unhelpful answers.

I am still awaiting the arrival of my replacement order and the refund for my second order. If you value your money and expect good service go shop somewhere else.

Superb service from MobileFun.co.uk - http://www.mobilefun.co.uk

MobileFun isn't always the first place people will think of for anything relating to mobile phones, tablets etc... but they should be.

The service is second to none in my eyes. I have always had great service from them whenever I have had to order items ranging from phone cases to screen protectors. Their prices are very competitive and the range and choice is superb.

I recently bought the OtterBox Commuter Series iPhone 6 Plus Case - Black, and due to the nature of the case and the OtterBox commitment to proper phone protection, the case was delayed a few times. MobileFun emailed me at regular times to keep me updated on the 'possible' release date as soon as they had any information from OtterBox, and even asked if I wanted to change product.

As soon as they case was available, MobileFun instantly posted it out to me and emailed me to let me know it had been sent. A day later, it arrived and I was so glad I had waited. The case is what I had hoped for from OtterBox.

I cannot speak highly enough of MobileFun for the service they have given me. They are well worth a visit and even, I might add, worth sticking them into your favourites.