Aviv D.

I have frequently made purchases on mobliefun UK without any issues in the past. However, my recent experience with my last two orders has been problematic.

I bought a new phone, a Galaxy S24 Ultra, for $1100. On the same day, I also ordered a Zizobolt holster with a belt clip and a silicone protection film from Mobilefun UK. However, despite over a month passing since placing the order, I have yet to receive it.

Upon contacting customer service, I received a peculiar response. They claimed that the order was lost in transit, which seemed unlikely, and offered a replacement. This replacement was dispatched three days ago and is expected to arrive by mid-April.

Similarly, my second order, placed a day later, has not arrived either. Despite multiple attempts to contact customer service, I have not received a satisfactory solution. They informed me that the order had no tracking number, making it impossible to track.

When I requested an express delivery for the replacement, I was told that courier service does not cover my area, which I find very unlikely. Additionally, I have requested a refund for my second order, but have yet to receive a response yet.

I am deeply disappointed by the handling of this situation. I am unable to use my new phone as it lacks protection, despite already spending over $100 on protective accessories that have not arrived.

While Mobilefun UK is typically regarded as a great website, I will not be making any future purchases from them. The customer service has been very bad with long response times and unhelpful answers.

I am still awaiting the arrival of my replacement order and the refund for my second order. If you value your money and expect good service go shop somewhere else.