MobileFun NZReviews 54

Made an order, they claim they have sent it. Almost been 4 weeks now and have had no work on order. Asked for a refund then asked me to return the item for the refund (which I obviously never received). WORSE STORE I have ever dealt with. Unprofessional, unethical and immoral. Do not recommend.

I placed an order on the 29th of January for 5 items, 1 of which I knew would be in stock in 2 days their site said. That week, Tuesday evening (at about midnight!) I got an email from their customer support saying one item is out of stock and would be another week before it would be back in stock, so I replied changing the Item for something similar. At this point I realized every communication from them was about 12 hrs apart. So I got an email from them at 11:44pm 2nd Feb asking for more money for the item change, by the time I payed the extra amount for a different item, at 12:45am 3rd Feb, there was no more from them till 4th Feb 6am, (more than 24 hrs later) saying my order had been dispatched. They could have just sent the other items straight away while the out of stock item was being sorted out! I have since emailed them (10th Feb) asking where my order is, I have no tracking number. All they said was when it was dispatched and it could take up to 25 business days to arrive and thats with stock in the country. As I write this its 13th Feb and still no order, don't know when it will arrive. Plus they have NO phone number and email replies seem to be about 12 hrs apart. NOT good enough. Definitely do Not recommend dealing with this company!

I purchased a phone case, assuming it would ship quickly because the website is ". co.nz", however, the actual location of the phone cases are in Britain, meaning it took around a month to get here.
When you do purchase something, it is done through their own software, they are too miserly to use Windcave, or any other modern payment system that prevents duplicate payments. When trying to pay, the website suddenly became unresponsive, and required the use of a VPN to actually access the site. However, despite showing "Loading" and being unaccessible, each time the button was clicked, a payment order was created, i. E., I got 3 invoices for the same order, (I ordered in November 2021, today is 27/01/2022). I tried to refund the two duplicate payments, but they only refunded one, and asked me to pay AGAIN, through Paypal, in order to get my goods. This would have left me having paid ~$300 dollars (2/3 non-refunded + the paypal payment), for the original order which would have just cost ~$100. I never received a shipping notification, and never recieved that particular order.

Bought from this site believing it was a local store in NZ with a. co.nz but it was really in england. I have got my order took over 1 month

39 days and counting.
No money back no product no Rey to my emails... Say no more that's a lot scanners.

If you're ordering from NZ thinking the website www.mobilefun.co.nz is in NZ. IT'S NOT!

This website is an online shop Based in U. K. There's a physical Mobile Fun store based in Dunedin according to Facebook. I ordered on 6th September and it has been 4 weeks and still nothing. No tracking details, no updates. After 3 weeks I enquired via email and they replied back that it left their Warehouse the day after my order was confirmed and that the "delivery service" I picked didn't offer tracking. LUCKILY i only ordered a phone case, but the transaction was around $36 in total - but money is money and I've paid for something that probably will never arrive so I've wasted that money.

The website has no indication that it's operating and being managed outside of NZ so they are extremely deceiving.

I purchase the screen protector step by step i follow until to the payment step which is show error and i tap payment button after that it's show success also gave me email the confirmation order but when I checked my bank account i got double charge for that item which is made me shocked and i contact the customer service of this company but I don't get any response until now and my money gone also the order I don't know when they gonna send to me. It didn't show anything. Someone can help? It's looks like a scam. Be careful

Do not use this company! Was completely deceived by the. co.nz URL otherwise I would not have ordered from this company. Ordered a screen protector for my S20e as I was getting the screen repaired and wanted the protector ASAP to prevent me from breaking it again hopefully. But 3 weeks later and this has not arrived yet plus no tracking on the parcel!

I ordered my phone cover 3 weeks ago, still no sign of it. I did not realize it was UK based. Do not order from this site if you hope to get your order.

I purchased two Macbook Pro screen protectors but received it in the post to see the product opened (package was not opened) and only ONE film side. They are slow at replying and do not have proper contact details, like a contact number. They are using the. co.nz link to deceive New Zealanders and this is unacceptable.

The. co.nz url makes you think it's a New Zealand based company when in reality it is not, they ship from the United Kingdom. I paid $8.50 for shipping thinking it was coming from somewhere in New Zealand where this would be a tracked shipping option, but it was not tracked. It has been 6 weeks and I still have not received the item I ordered, when I can order items from China off a site like Aliexpress (which is infamous for having long shipping times) and have them arrive before this order has. I have no idea where my order is due to it not being tracked too. I would recommend buying from a New Zealand based company if you need or want the order within a week. Or two. Or a month.

Hey guys, as noted on many other reviews. Their products get shipped from the UK through the US and then to NZ. They charge $40 for DHL Express delivery that should take 3-4 business days (as stated on their website). But in reality it takes 3-4 weeks.

This is where the issue is with many people. Its clear they are clipping the ticket by charging you $40 for DHL Express delivery but sending your package through DHL Economy (slower but cheaper method). As a first time customer. I'm pretty disappointed. I will not be using them again.

I've waited 18 business days (or basically about 3 whole weeks) and still the product I purchased hasn't arrived? I emailed them after about 15 days (which they say should be the maximum number of days before it arrives) and they said to contact them again if it still hasn't arrived. I did so and 24 hours later still haven't heard back from them, nada, zip, zilch. WARINING: Do not deal with these guys unless you want to get ripped off!

I bought 2 Veho M2 speakers so that I could run them in twin stereo mode. Unfortunately, after several days of tinkering I've not been able to get the speakers to pair with each other.

Neither Mobile Fun nor Veho have been helpful. Customer services responses are extremely slow and, so far, useless.

I have found no help pages, forums or troubleshooting guides anywhere. If I'd realised how little support there was for these speakers I would not have bought them.

I purchased these through the New Zealand Mobile Fun website and I now face the tedious prospect of having to return them to the UK. I am not happy at all.