Mivenus

I ordered boots from this company. More than 2 months later, I still hadn't received them. I asked them numerous times to cancel the order, as the tracking information was the same the first day they sent to me as it was 2 months later - "waiting to be picked up". They would not cancel the order. When I said I no longer wanted the product because it was not sent in a timely manner, they said to mail it back ON MY DIME when it was received for a refund. No doubt a shotty product, bad service and a complete rip off. Do not purchase from this company!

Their website says they have a 100% iron clad refund return policy Yet, it has been next to impossible to get them to allow me to return the purchase I made of a pair of extremely pliable shoes that do not serve my purposes In a number of email exchanges the last one indicated that they only except exchanges not refunds Very questionable business and not true to their word.

I paid for Items that I don't have very unprofessional I asked for a return label never sent I ordered 2 pair shoes only 1 was delivered I found a label on the retaped package and sent them back I am out of the shoes and my money. I need information from anyone on how to file a complaint this is not right for a online business to get over on consumers, shoes did not look the same did not fit I was really displeased with the shoes.

I cannot give them a star rating as there is not a below star. It has been 3 months and 8 days since I placed this order and I still DO NOT HAVE MY SHOES! Telling me my order would arrive in 2-3 weeks which never happened. Then in late May they tell me my order was lost and would send out my shoes but never did. Then tell me if I wand a refund I will only get 70% and they keep 30% for processing, PROCESSING WHAT? I never got my order so what do they have to process. These people are out to STEAL YOUR MONEY DO NOT ORDER FROM THEM. IT IS A SHAM COMPANY!

Don't fall for the pretty pictures of their products, and if it's not what you expected, the refund policy is nefarious - not representative of what was on their website. I ordered a pair of leather boots - very nice photos - and received a pair of plastic, glue slathered, fake shoes. If you wish to return them I was told I have to pay the shipping back to China(!) and there would be a significant delay in processing a refund IF they decide to refund at all. Very 'nice' representatives however no meat to the discussion and with a POOR PRODUCT like these boots, I would recommend you STEER CLEAR of this company!