I recently bought a pair of body shaping shorts in mirroressentials and got a smaller size than I ordered. I contacted customer service and they have behaved wonderfully! Not only will they send me a couple of the size I had asked for, but they have also allowed me to keep those who sent by mistake... and if that were not enough, they have given me a generous coupon as an apology.
5/5 in all aspects!
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WELL LETS SAY NEVER WILL I BUY FROM THEM AGAIN. IT IS THERE FAULT THEY SENT WRONG TYPE. SO I REPORT AND I WAS TOLD WE SENT REFUND WHICH I NEVER RECEIVED. IT SEEMS LIKE A RIP OFF TO HANDLE THE PURCHASE AND NOW I AM AT 30 DAYS
Hi Debra E., we are sorry to hear the trouble and we see where you are coming from. This is definitely not the kind of experience we would wish for you to have. We will definitely assist you. Kindly send us your name, order number, email address and the details for your concern at hello@mirroressentials.com. Thank you and have a great day!
DO NOT ORDER FROM MIRROR ESSENTIALS-They send your first order ok, but any order after that they never send it. If you go to their website their phone number is not working, they do not reply to your emails. I ordered $70 worth of products on November 21st, and never received yet. Can not contact company. The company will respond if you are placing an order but if you have questions regarding your order, they will not reply.
I ordered some things from Mirror Essentials thinking they were an American company but found out later they werent. Anyway, as I sent in the order I realized I had the wrong size. I contacted them immediately after I placed the original order, something like 10 minutes later. They assured me they would take care of it. Finally, the day arrived. I opened the order and there were the items, wrong size and all.On top of that, the items stank with a chemical smell. I washed the one item that had the corect size twice before wearing it. I finally got what I ordered three months after placing the original order. This time the smell wasnt there.
In their favor, they were very polite and the consumer service was pleasant but for the life of me, I cant figure out why there wasnt some way to cancel the wrong size order since Id tried immediately after placing the order to get them to correct it BEFORE they could send it out. They did allow me to keep the previous wrong sizes
The quality is good for the price. It is worth it if you dont mind waiting for your order.
Hi Judy, thank you for choosing Mirror Essentials and for sharing how satisfied you are. We will definite check the incident you had and will make sure it won't happen again. Feel free to email us your concerns at hello@mirroressentials.com. We'll be more than willing to help. Thank you.
I guess the only thing that i didnt like was that i couldn't get a delivery date. I had to just wait. Otherwise, I'm happy with the product.
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Hi Moira L. We are so glad and blessed to hear your amazing experience with our service! Rest assured we'll keep on providing world class customer experience to everyone. Have a great day! ♥