On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a largely negative reputation among customers, primarily due to persistent issues with product quality, misleading advertising, and inadequate customer service. Many reviewers reported receiving items that did not match descriptions or sizes, leading to frustration over return processes and refund delays. While a few customers expressed satisfaction with certain products and efficient support, these positive experiences were overshadowed by widespread dissatisfaction. Overall, the feedback highlights a critical need for the company to improve product consistency, enhance customer support responsiveness, and address quality control to rebuild trust with its clientele.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Because it's arrived at the right time and quality
Very nice collection, neet packing really silk products and we are happy to be with you collection
Beautiful saree... and wonderful service... delivered in time... thank you
Saree quality is very good. Same as shown in the picture...
Highly recommend...
Very beautiful - Item as described. Was first order. Will shop again. Thank you
I was hesitant about ordering from online but not only did the product come before it was expected it was also BEAUTIFULLY stitched! Can't wait to order more pieces.
I had to pay a huge amount of custom duty which is very unfair for the price of the saree. The I paid for the saree was too much. I decided stop buying from Mirraw.
Beautiful set of jewel. Pleased and satisfied with the product. Same as in the photo. Can trust this site. And I even recommend many of my close ones
An absolutely stunning dress and looks very nice on. Made to a very good quality and at a great price too. It was delivered much quicker than expected. I'm very pleased with my purchase. Thank you.
Delivered earlier than expected. Nicely packed. Customer service rep are all very accommodating and respectful. The Kaftan is made from "hard work".
Because i am verry happy white this order and is was verry vast deliverd
I will order a lot of more dresses
The packet was wet and water seeped into the dress. Fortunately color was not affected. Please improve your packaging.
Good quality... on time delivery... product is as shown in picture
This was amazing experience product delivered before time.
Thanks...
Answer: Hi Ila, We are sorry to hear your bad experience with us. Please do share your order number so we can resolve your issue at escalation@mirraw.com. Thanks & Regards.
Answer: Yes they are fraud, I placed and order and just days of receiving the order I get an email that some part of my order is not available but the website still shows available and it can still reach the destination by the date I requested and my order has not even been shipped. The customer service agent was the rudest customer service representative and should not be in this job. She in fact went on to write that I only respond if I have any queries about any other products of this order or else my email will not be entertained.
Answer: Hi Michelle, Yes we do deliver to South Africa. It takes 10 working days after dispatch. Regards
Answer: Hi Kiran, Yes we do deliver to Canada. Please login via app or desktop, still you are facing error so you can write us on mcare@mirraw.com. Regards.
Mirraw Online Shopping sites of Indian fashion wear for women, kids wear and men at best discounted prices including fastest delivery and low cost online shopping stores