Mirraw

I ordered lehnga from them and they told me there was a issue with my order on the delivery date, i emailed them and they said they can't fulfil my order. Then by calling them they agreed they will try to ship it and again nothing so far been like 1 and a half month. No refund too, if i email them they say someone will get back to you so thankfully i paid through paypal and dispute the transaction. Its a scam and worst customer service. If you call them it just disconnects automatically.

I ordered an item from them in April, 2021 that took over a month and multiple phone calls to get it. They gave me additional 10% in wallet credit due to delay. Couple of months later, I wanted to use my $128 wallet credit and had trouble logging in. I had to make many calls to them with same answer each time - "our technical team is not here, we will contact you". I even gave my personal phone number to them to call me when the problem is fixed. They asked me to call 7:30 a.m. PDT which I did today. I was told that my credit has expired and can't be used anymore. I will have to create another account all together with another email ID and gave me a coupon for 10% off my first order. I didn't know that even if I had the wallet credit, only 10% of it can be used towards a purchase.

My only problem is that care instructions for the fabric (do I need to dry clean or can I hand wash), were not included but other then that... WOW! This company is great. The stitching is very professional and the shipping was very fast. I've received so many compliments on this suit! I will definitely be purchasing many more items. I live in California (L. A.) and women were actually coming up to me and asking me where I bought this. I also want you to know that I am a "plus" size woman, so I opted for custom stitching... whoever did the stitching was spot on! This fabric is absolutely beautiful; soft to the touch, it lays beautifully on my figure and flows when i am walking. I adore this suit and hope that my future purchases are just as wonderful. Ladies MIRRAW is a keeper for me. One of my friends insisted that I text her the name of this company. I would like to thank everyone who helped me to receive such a beautiful suit.

Been purchasing from mirraw.com from last year. Would highly recommend this website for online purchasing because:
* The orders are never unduly delayed.
* The suits are stitched PERFECTLY and fit very well.
* Packing is good (but I prefer one plastic bag for all the garments in an order, instead of one for each product)
* Order status is updated accordingly.
* And customer service is excellent! Responses are immediate, polite & professional.
Good job Mirraw!

Just an update to inform everyone, due to bank and paypal being useless. I contacted Trade union and the one in india, which both worked hand in hand, they both emailed the company and the company eventually refunded me.

Its a shame it had to go that way, i threatened the company with court because thats how far i would have taken it, to which trades also stated i have a solid case. Which obviously the company could not go forth with, and finally given a refund.

All that hassle, when this company should actually be put down,
Trades are aware of this company as flagged on their system if you have an issue EMAIL them! They will assist

Its over 1 year that I bought good from this company. This is fraudulent company, the goods are cheap quality. They have excuses and lies to avoid giving you a refund. Over a year now still fighting the battle to get my money back. A consultant will assist confirm they will process the refund they disappear - then another consultant says they no longer work at Mirraw. It will tak another 4 month explaining to the new agent, who will also promise to help. And the cycle continues.

Gave no option for express delivery
After call to company was told order would be with me for sure by next week when i need it and now ots delayed again which means the wedding i need items for i will have to buy from again!
If some of the order wasnt ready the one that was should have been sent on promised delivery date!

I made 2 orders, my first order but they reported them as personal export with an inflated invoices 800$ instead of 150$ the first and 500$ instead of 100$ the second. Because of their systematic mistake I was requested to pay a very huge fee to customs in my country which I decided not to pay(almost same sum of money as my original order).
I contacted their customer support, and they know nothing and can help with absolutely nothing. They didn't correct the reported invoice to DHL and I didn't pay the huge custom fee resulting form their mistake and eventually lost my items and money!
Do not count on customer service at all. They know one sentence only. We are sorry but this is your country requesting you to pay the customs... what about your $#*!ty mistake in reporting the original sum of my purchases?!
I will write reviews on you on every website to warn people not to deal with your fraudulent website.

I ordered my dress 2 months ago. After checking the tracking info I found out Mirraw was attempting to deliver my dress to my address in another country...good luck with that. I ask them to rectify the situation and they suggested I pay for their mistake. I declined and asked for a refund. No response. Beware of the company. Very polite in correspondence, however they will do nothing.

I ordered two sets of salwar kameez, both having three in a pack. After being told I could not have sleeves as was pictured, I asked to replace the product.

It seems the two sets went to two different groups of people. One person was extraordinary helpful in allowing me to pick a replacement product. The other group of people were unhelpful. One told me it was impossible(even though someone else had helped me do the same thing). Another was rude and offered to do the job for a fee over the product's worth. I eventually had to accept their crap work and nonsense lies to get the order moving.

Sadly, one of the replacement products was not as pictures(no fault of the person in charge of that order). The other products had all had their sleeves made as small as they possibly could be, just to be spiteful(I had needed long sleeved items).

What a bunch of crooks and liars.