Just an update to inform everyone, due to bank and paypal being useless. I contacted Trade union and the one in india, which both worked hand in hand, they both emailed the company and the company eventually refunded me.
Its a shame it had to go that way, i threatened the company with court because thats how far i would have taken it, to which trades also stated i have a solid case. Which obviously the company could not go forth with, and finally given a refund.
All that hassle, when this company should actually be put down,
Trades are aware of this company as flagged on their system if you have an issue EMAIL them! They will assist
“AVOID PLEASE AVOID I MEAN IT!”
• Previous review
I bought 150 euros worth of clothing from Mirraw online.
The description stated the material, size and what you will receive.
I bought dresses as eid gifts and a nose stud as well as a packet of bindies.
The nose stud arrived broken, the bindies were the wrong ones.
The clothing are fakes not even exact replicas.
The stitching was poor (semi stitched and embroidery)
2 outfits with print design were printed diagonally on the material
the rest of the suits had diagonally embroidered design meaning none of the suits i could get stitched and will look like the picture.
When i showed the tailor they were not able to make the outfits as the designs were not matching up so the neck hole would have been slanted or bigger on one side and the pattern on the back would not be in line how its meant to be.
I got in contact with mirraw CS who was MEERA XAVIER
Now this little $#*! really pissed me off, they stated
"Sorry we do not cover return shipping costs, buyer pays for returns, please do not state a custom value or write a low nominal value if we incur a customs fee it will be deducted from your refund".
Oh and they wrote the wrong value higher than the actual amount on my custom form and i had to pay customs charge which they did not reimburse for and said "we did not write a value".
Meera also said "we do not pay for quality issue returns, our goods are replicas"
Now, their description does not state replicas.
My issues were: Printed diagonally, stitched diagonally, incomplete material no chemise/ lining when stated it comes with it, broken jewellery, wrong order, description states each semi stitched suit size e.g. up to 40" chest when infact it would not even go up to 30" chest! One of the suits was a blue with pink bled material and i was given a 10" pink cloth to stitch onto a piece of blue material....
Paypal told me to send it back but heres the problem, not only have i spent 150 euros so thats like £122, but also £20 customs charge which should have been less but now royal mail do not accept 5KG parcels... FEDEX charge... wait for it... £190 international priority or £160 international economy.... MORE THAN WHAT THE DAMN THINGS ARE WORTH
Paypal are no use and my bank are no use, after providing them with so much evidence they have stated they cant do anything, HENCE WHY THIS COMPANY ARE ABLE TO SCAM PEOPLE OF THEIR HARD EARNED MONEY AND SIT BACK BECAUSE BUYERS CANT DO ANYTHING.
This company is against the trades description act, consumer goods relations and i refuse to let them get away with this there i have filed a case against them .
The materials were not even as described let alone as pictures, another which was meant to be velvet and georgette was not velvet at all and was not embroidered but had a pattern superglued on it!
AVOID PLEASE AVOID GO TO A STORE, I LEARNED FROM MY MISTAKE, THEY ARE CHEAP FOR A REASON, THEY ARE 100% DISHONEST AND YOU WILL REGRET IT !