Mirraw

Not sure where the order was delivered by the shipping company Atlantic. Customer care is very poor. No phone support. Avoid.

This company not only provides the lowest quality products, but also the worst customer service ever. Not only was my order extremely delayed and after contacting them to cancel it as I no longer needed it, I kept receiving generic messages to be patient. Weeks later, despite me asking for the order to be cancelled, I was forced to receive it (and pay hefty duties). The product was made with the worst, cheap and tacky materials and looked absolutely nothing like the pictures, nor was it consistent with the description provided on the website. When I reached out to express my disappointment with the (much delayed) finished products, I was told I can get a 10% discount. I was not looking for a discount, I wanted a full refund for the horrible clothes that I knew cannot be worn. I sent over pictures of how poorly the item was made - materials and stitching- I was then told that they are replicas and colors vary on different screens and I can take a 20% discount. While I understand that colors vary, but the finished product didnt even match the description provided on the website in terms of materials and work. They have refused to compensate me for the poor quality products that can't even be used. DO NOT SHOP FROM THIS COMPANY!

Since I work in a digital marketing field, I know the 4.5 rating is a cooked up one.
I'm a customer from Canada. I had an order placed from Mirraw at the beginning of October for a function in the beginning of November. Not only the order wasn't delivered on time but even after writing emails back to back, regarding the update nobody was responding. Since I was not getting any response, I decided to return it back. Only when they decided to respond to me. They agreed to give me a full refund on my product for a wait of another month from the expected date of delivery, which I have not got yet. They literally forced me to buy the product and after all this I had to pay another $80 to get the product from the courier service. They changed the courier service in between, because of which I didn't even know what the product was. If I knew it was the courier from Mirraw, I would not have got them.

I got the confirmation that I will get the delivery by Nov 1st. And they dispatched the order only on 16th of Nov, after all this happened.

Now when I got the product, the stitching was not even proper. I have wasted almost $250 for nothing. This is the worst experience I ever had from an online shopping.

I finally gave up on following up with them for my refund. I will never ever recommend anyone to this site. Such a frustrating customer service.

FRAUD & CHEATS

I ordered a lehenga choli from this website and the description clearly said
Lehenga fabric - Georgett
Dupatta fabric Georgett
Skirt length 56 inches.
Paid $38 for custom stitching and shipping costs.
The product sent to me was whole Net fabric, skirt was 5 inches short. Emailed them that theyve sent me a wrong product, and they replied me saying our website clearly says that there will be Little variation. So if you order an apple and if they send you a pear, according to them this classifies as little variation and not a wrong product. Asked them to refund my money back, but I was told that the shipping cost and stitching costs is not refundable and most they can do is offer me 10% - 20% of the product costs. Well than I asked them to send me the right product with right measurement, but no reply.
So guys be careful if you get wrong product sent, you have to keep and pay for it, regardless the error was from their side and forget about refund. I have shopped online so many times with different countries and never had an experience like this before. I myself own and work in retail industry and I understand consumer rights very well. Its not about money, its about principal of business ethics and honesty.
I just want to warn everyone please do not order from this website. I had the worst experience ever and wish no one to go through this. I am working on taking this matter further.

I have bought sarees from Mirraw before and they have been fine. But the last saree I bought ID# ******* Multicolor Embroidered Georgette Saree With Blouse from Pransul Fashion was extremely awful. The material of the saree is not georgette but of some stiff cheap material and the blouse was stitched so poorly and was extremely big. I had tried several times to email their customer service but to this day they have yet to respond. BUYER BEWARE DO NOT BUY their cheap quality products - see pics of stiffness of the material of the saree

Disappointed to get lehnga in a fabric that is not silk. It was 90% Off for $64. That lehnga is not worth $700. Silk yes, this cottony rough material, no.

Customer service do not reply to any inquiries after get payment. Delivery is too late (understandable) but after they dispach received messege from dhl that i have to $40.00 for custom. They have not stated anything in the website that we have to pay costum fees. I have ordered from other website and never paid any cistum fees ( sareez.com, cbazaar, utsav) basically mirraw is fraud. Also they do not give any refunds. So they are liar tooo. Do not trust this website. Better i paybsome extra from other webiste and buy it from them. Atleas they do care about customer. Hey know what is customer service.

I wish there was an option for zero stars for these fraud people and fraud site. Their website is a CHEAT as far as stitching. I ordered from there first of all it said free shipping for orders over $99.00 my total was over $99 and they were still charging me for shipping. I had to write them a. Emai about it which the resi came in several days later and got my free shipping. Secondly the website said $1 stitching which I never got the form in the email to fill out for my measurements wrote them an email about it and got response back just saying sorry and they will try to do better next time. Thirdly I had a text from DHL on Thursday saying my parcel would arrive on Monday and I was keeping track of my shipping and on Friday ur said it went back to shipper because of some paperwork issues. Mind you that I was really waiting for this because I wanted to wear the outfits for a wedding. I orderi on April 14 and as now I got nothing. I had also wrote them an email about this shipping and not gave gotten a response back. I am so disappointed I will never ever again order from these people and I suggest everyone not to order from here if these people were In USA they would have been closed for business. Only in India you would get away for $#*! like this. DON'T ORDER! DON'T ORDER!